I can't login to my account. What should I do? If you've forgotten your password, just select the forgot password? link on the login page, and we'll send you a link to reset your password.
I forgot my password. How do I retrieve it? If you've forgotten your password, just select the forgot password? link on the login page, and we'll send you a link to reset your password.
Will I get charged for SMS messages to my mobile phone?You may be charged for SMS messages, depending on your mobile phone account agreement.
What information will Coca-Cola Music get from my Facebook account? Coca-Cola Music collects information about your friends and their uploads and likes in order to rank the most popular recordings uploaded to Coca-Cola Music.
I'm having problems creating my artist bio through my Facebook Connect. What should I do? Make sure you have entered the correct Facebook username and password. If you have forgotten your Facebook password, you will have to reset it before you can connect to Coca-Cola Music with Facebook.
Can I create an artist bio without having a Facebook profile? Yes, you can create your artist bio without having a Facebook profile. Simply sign up and start sharing your voice!
How can I find out more about One Night Only? Learn more about One Night Only at the band's website.
I'm having trouble uploading my audio or video file. What should I do? Make sure your audio or video file is no longer than 60 seconds, and no larger than 5MB. Audio files must be in AIFF or MP3 format; video files must be in MPEG, AVI or MOV format.
Can I create a Mobile Mic recording from a landline phone? No, you must use a registered mobile phone to make a Mobile Mic recording.
How do I record my voice for Mobile Mic? Sign up for Mobile Mic and follow the registration prompts to call in, record your voice, and then enter your unique ID code to associate it with your artist bio.
If I don't like my video, can I delete it? You will have the chance to review your audio and video recordings before saving them to your profile. If you want to redo it, you will have the option to do so. Remember, practice makes perfect, so keep at it!
Do I have to dance in the video, or can I play an instrument or do something else? Your imagination is the limit - remember you're the artist! You can do whatever the music inspires you to do. Rock on!
What is the maximum file size I can upload for audio or video files? The maximum file size for audio and video recordings is 5MB.
How long does it take for my audio or video file to be posted in the gallery? It generally takes about 24 hours for your video to go through moderation and appear in the gallery.
Why can't I find my audio or video recording in the gallery? Your recording may still be in moderation. If it has been more than 48 hours, there may have been a problem uploading the recording. If you would like to make another recording, you can try again.
How do I vote on a video in the gallery? Click on the video you are interested in to get to the video page. You can vote, "like", share, and leave comments on a video by following the prompts on that video's page.
I haven't received a SMS with my Mobile Mic upload ID. What should I do? It sometimes takes up to 15 minutes to receive your SMS. If it's been longer than 15 minutes, please try again.
How do I download music? It's easy to get free downloads at Coca-Cola Music: just visit our Get the Music page for recent releases, and rock on!
How do I find my friends' recordings? Check your Friends' Uploads tab in your artist bio area. If there are no uploads listed, then invite your friends to share their voices, too!
How do I find out about Coca-Cola Music events in my area? Visit the Come have fun section of the site to learn about Coca-Cola Music events in your area.
What happens if I make a Mobile Mic recording from my mobile phone, then change my mobile phone number in my profile? Once your Mobile Mic recording is associated with your artist bio, it will stay that way, even if you change your mobile phone in your bio.
Can I upload my video to the Coca-Cola Music YouTube channel? You must upload your video through the Coca-Cola Music site, but it will automatically appear in the Coca-Cola Music YouTube channel.