Frequently asked questions
This game is designed for mobile devices and is best played on your mobile device. If you choose to play on your desktop device, many screens will appear in portrait orientation.
Confirm that you are using the latest version of the application. Using an incorrect version may lead to unexpected behaviour or missing features.
Verify that your device has a stable and reliable network connection. Poor connectivity can cause issues with loading content or accessing server-based features within the application.
Consider clearing the cache and data of the application or starting with a new user account if you encounter persistent issues. This can help resolve glitches or conflicts related to stored data.
Keep an eye on your device’s battery level, especially if you’re experiencing performance issues. Low battery levels can impact device performance and may lead to unexpected shutdowns.
Consider disabling any settings that would limit the battery usage of the application as this can impact the device performance and may lead to unexpected behaviors. E.g. Low battery Mode, Battery Saver, etc.
Identify any third-party apps installed on your device that might be conflicting with the application you’re using. Try temporarily disabling or uninstalling such apps to see if it resolves the issue.
If you use a VPN, consider disconnecting it temporarily to see if it resolves connectivity or performance issues within the application.
Minimize multitasking with other applications while using the app. Running multiple apps simultaneously can strain your device’s resources and may impact the performance of the application.
Close unnecessary apps running in the background to free up memory and processing power. Background apps can affect device performance and interfere with the smooth operation of the application.
Try to avoid taking phone calls or receiving notifications while using the application, as they can interrupt your experience and potentially lead to data loss or disruptions.
Adjust your device settings to prevent the screen from timing out while using the application. This can help prevent interruptions and ensure a smoother user experience.
Be aware of any unexpected factors that may affect your experience with the application, such as device hardware issues or compatibility issues with the operating system.
If you want to experience your game with sounds, please make sure to toggle the physical sound on switch.
The game is supported on the following iOS17 devices: iPhone XS Max, iPhone 14, iPhone 15 Pro Max. If you encounter visual or functional defects, please make sure your iOS is up to date.
The game is supported on the following devices running either Android 12, 13 or 14: Google Pixel 8, Samsung Galaxy S10, Samsung Galaxy S21 Ultra 5G. If you encounter visual or functional defects, please make sure your OS is no older than 12.