Welcome to the Coca‑Cola Consumer Privacy Policy (Privacy Policy).

The Coca‑Cola Company and its affiliates (together, Coca‑Cola or we) take your right to privacy seriously.  We appreciate that you trust us with your personal information and respecting your privacy is at the core of our interactions with you. 

Coca‑Cola’s handling of personal information is guided by these principles:

  • Transparency
  • Repect
  • Trust
  • Fairness

This Privacy Policy describes the personal information that Coca‑Cola collects from or about users of the websites, mobile applications (Apps), widgets and other online and offline services that Coca‑Cola operates (together, the Services) and how we use and protect that personal information.  This Privacy Policy also explains how users can make choices about their personal information. 

When we refer to personal information (or personal data under some laws) in this Privacy Policy, we mean information that identifies or can be used to identify an individual human being.  This means that personal information includes direct identifiers (such as name) and indirect identifiers (such as computer or mobile device ID and IP address).  When we refer to you or user, we mean someone who uses any of the Services.  When we refer to controller, we mean the person or entity that determines what personal information is collected from or about you and how that personal information is used and protected. 

How we collect, use and protect your personal information is subject to the laws in the places in which we operate.  This means that we may have different practices in different places.  For more information, please see Privacy Rights and Choices , which includes additional descriptions of your rights and our obligations in certain key jurisdictions and who to contact. 

IF YOU HAVE QUESTIONS ABOUT HOW COCA-COLA PROCESSES YOUR PERSONAL INFORMATION, PLEASE CONTACT PRIVACY@COCA-COLA.COM.

1. WHAT’S IN THIS PRIVACY POLICY?

    This Privacy Policy is divided into the following sections:

        1.  WHEN DOES THIS PRIVACY POLICY APPLY?

        2. WHERE DOES THIS PRIVACY POLICY APPLY?

        3. WHAT TYPES OF PERSONAL INFORMATION DOES COCA-COLA COLLECT AND WHY?

        4. HOW DOES COCA-COLA USE PERSONAL INFORMATION?

        5.  DOES COCA-COLA USE COOKIES?

        6.  HOW DOES COCA-COLA SHARE PERSONAL INFORMATION?

        7.   HOW DOES COCA-COLA PROTECT PERSONAL INFORMATION?

        8.  HOW LONG DOES COCA-COLA RETAIN PERSONAL INFORMATION?

        9.  WHAT CHOICES ARE AVAILABLE FOR PERSONAL INFORMATION?

        10. HOW DOES COCA-COLA PROTECT CHILDREN'S PRIVACY?

        11.  DOES COCA-COLA TRANSFER PERSONAL INFORMATION TO OTHER COUNTRIES?

        12. WHEN IS THIS PRIVACY POLICY CHANGED?

        13. PRIVACY RIGHTS AND CHOICES  

2.  WHERE DOES THIS PRIVACY POLICY APPLY?

The Privacy Policy applies to the personal information collected from users of the Services in which the Privacy Policy is posted or linked, when the Privacy Policy is specifically referenced in the Services or when Coca‑Cola asks you to acknowledge it.  This Privacy Policy also covers personal information that we collect from consumers who contact us by email, telephone and offline, such as during an in-person event. 

This Privacy Policy also may apply to personal information provided to us by consumers who engage with us through social media.  Please contact us at Privacy@coca-cola.com if you have questions about whether this Privacy Policy applies to specific personal information connected with social media.

This Privacy Policy does not apply to websites and other online services operated by other organizations.  Those other websites and services follow their own privacy policies, not this Privacy Policy.  Please make sure to check those privacy policies so you know how your information is handled.

3.  WHAT TYPES OF PERSONAL INFORMATION DOES COCA-COLA COLLECT AND WHY?

a.  Information you choose to give us

We collect the personal information you choose to share with us.  

The personal information that you choose to give to us typically includes the following types of personal information.  Please review below to learn more about the categories of personal information that Coca‑Cola collects and why it is collected:

Contact and account information

Coca‑Cola requests your first and last name, email address and/or mobile telephone number and date of birth to create an account on the Services.  We also may collect username and password, age, mailing address, government-issued identifier and similar contact information.

§  To maintain your online account if you choose to create one

§  To verify identity and eligibility for certain Services

§  To customize your experience of the Services

§  To offer access to exclusive content, discounts and other opportunities

§  To administer a sweepstakes, contest or other promotion or a loyalty program

§  To complete a purchase and deliver products

§  To send information that we think will interest you, which is sometimes personalized based on the information associated with your account

§  To request your feedback, such as through a survey about a new product

§  To respond to your questions and provide customer service

§  For research and innovation

§  When you attend an in-person event, such as events sponsored or hosted by Coca‑Cola or product sampling

User Generated Content (UGC)

Coca‑Cola collects the posts, comments, opinions, voice recordings, photos and videos that you choose to submit through the Services

§  To monitor online communities

§  To record and act on your comments and opinions, such as in surveys, customer service inquiries and other free-form text boxes

§  To administer your participation in promotions that include submission of UGC

§  To collect photos of users in connection with participation in specific promotions or other Services

Information associated with an account on a social media platform

When you connect or log into the Services through your social media account, such as Meta and Twitter, we collect the personal information permitted by the social media platform and your account permissions, such as profile photo, email, like and interest and friends, followers or similar lists.

§  To personalize your experience of the Services

§  To respond to your comments and inquiries posted on a social media platform and analyze communications (such as tweets or posts) with or about Coca‑Cola to better understand how consumers view Coca‑Cola

(If you decide later that you do not want to provide us with information from your social media account, then please adjust the privacy settings in your social media account.)

Location Data

Precise geolocation (GPS) when permitted through a mobile device’s operating system and with consent, as required.

Approximate location from an IP address or connections to WiFi, Bluetooth or a wireless network service, which is automatically collected when you use the Services

§  To customize your experience of the Services

§  To let you know when products, promotions or events are available near you or allow other users to see your location when you choose to allow it

§  To send geographically-relevant advertising

Other Personal information shared through the Services

§  To administer online communities

§  To manage promotions and other features of the Services that allow you to share your personal information

§  To collect photos of users in connection with participation in specific promotions or other Services, such as Coca‑Cola’s smart coolers

b.  Information about use of our Apps

When you download and install one of our Apps, the information that we collect depends on your mobile device’s operating system and permissions.  Our Apps need to use certain features and data from your mobile device in order to function.  For example, if you want a seamless online to App experience we need to collect and link information from your web browser.

To learn more about the specific information collected by an App, please check your device settings or review the permissions information available on the particular platform (e.g., Google Play and the App Store) from which you downloaded the App.  Certain Apps also allow you to check or change your status for certain data collection in the App settings.  If you change your settings, certain App features may not function properly.  

To stop collection of all information through an App, please uninstall the App.

c.  Information automatically collected during use of the Services

We automatically collect certain information from and about use of the Services from users’ computers and mobile devices.  Some automatically-collected information is personal information under certain laws.  This information is automatically collected using cookies, pixel, web beacons and similar data collection technology (collectively, data collection technology).  

The information that we automatically collect includes:

  • information about your computer or mobile device, such as device type and identification number, browser type, internet service provider, mobile network and operating system
  • IP address and broad geographic location (e.g., country or city-level location)
  • how a computer or mobile device interacts with the Services, including the date and time the Services are accessed, search requests and results, mouse clicks and movements, specific webpages accessed, links clicked and videos watched
  • traffic and usage measurements
  • data about the third-party sites or services accessed before interacting with the Services, which is used to make advertising more relevant for users
  • interactions with our marketing communications, such as whether and when a Coca‑Cola email is opened

d.  Information collected from third parties

From time to time, we receive personal information from third parties that we use to learn more about our users, personalize user experience and more effectively promote and improve the Services.

The types of personal information that we receive from third parties are:

  • Personal information associated with purchases.  Payment card purchases are processed by third-party payment processors. Coca‑Cola does not have access to complete bank account numbers, credit card numbers or debit card numbers.
  • Personal information that is commercially available from marketing services providers or collected by marketing partners through campaigns and events, which is used to help identify individuals who may be interested in learning more about Coca‑Cola and to supplement personal information we already have.  This personal information includes insights from matching our pseudonymized data sets with third parties’ pseudonymized data sets, including though data clean rooms (see also Section 4 below).
  • Personal information that we receive from the third-party advertising partners that help us provide more relevant advertising
  • Personal information shared with Coca‑Cola by bottler partners
  • Personal information from publicly-available sources
  • Personal information from law enforcement and other government authorities (but only in rare cases)

We may combine information that Coca‑Cola has about you or combine data from third-party data sources.  We require that each third-party data provider confirm that its sharing of personal information with Coca‑Cola is transparent to consumers and otherwise lawful.

e.  Other information collected with your consent

We may ask you for your consent to collect specific types of personal information so that you can participate in new activities, receive exclusive content or test new features.  Under some privacy laws, Coca‑Cola is required to obtain consent before collecting and using personal information.  Please see Section 9 for details.

4. HOW DOES COCA-COLA USE PERSONAL INFORMATION?

Coca‑Cola uses personal information to provide and improve the Services, manage our business, protect users and enforce our legal rights. 

We use personal information to provide, personalize and improve the Services (in each case as permitted by applicable law), including:

  • to create and update users’ accounts and fulfill users’ requests
  • to centralize consumers’ personal information in a database managed by a third party on our behalf and append information collected from third parties
  • to send marketing and non-marketing communications to users
  • to enable communications among users, such as an online community
  • for targeted advertisements (also sometimes referred to as personalized or interest-based advertising) based on information generated by a user’s online activity, such as visiting websites that contain our advertising partners’ ads or cookies, some of which are based on geo-location. 
  • to learn more about our users so we can recommend content that we think will interest particular users
    • In particular, we gain insights about users by participating in ‘data clean rooms’.  Through a data clean room, we run queries and extract outputs and insights from data offered by third parties that also participate.  Data used in data clean rooms is shared by participants in a format that does not directly reveal or expose personal information; instead, before matching, an identifier is created and used to match the third-party data sets with Coca‑Cola’s pseudonymized personal information. (Using personal information for the purpose of creating pseudonymized data does require prior profiling of data sets.) After the matching process, we receive aggregated information about our audience that does not allow for enrichment of individual data sets unless we inform you or otherwise obtain separate consent.  Data sharing in a data clean is for the purpose of audience discovery, audience expansion, audience targeting and lookalike modelling.
  • for promotion and loyalty program administration
  • for customer service
  • for facilitating payment
  • to analyze how users interact with the Services and activity trends so that we can develop new features and content that meet our consumers’ expectations
  • to improve the Services and users’ experience of them
  • for data analytics, research, product development and machine learning that enable us to better understand our consumers and offer innovations for them
  • for monitoring and testing the Services, including to troubleshoot operational problems
  • to create anonymized data, which are not subject to this Privacy Policy, that are used in improving Coca‑Cola’s products and services and similar business purposes and otherwise as permitted by contract and law
  • to detect and protect against fraud, abusive and unauthorized use of the Services
  • for risk management and similar administrative purposes, such as to monitor and enforce compliance with user agreements and otherwise comply with laws applicable to Coca‑Cola

5. DOES COCA-COLA USE COOKIES AND OTHER DATA COLLECTION TECHNOLOGY?

We use cookies and other data collection technology to recognize you and/or your device(s) when you use the Services and collect personal information about you. 

Some websites that are part of the Services have specific notices about cookies and other data collection technology that apply to specific websites and consumers.  If you visit a Coca‑Cola website with a notice about cookies, then that website’s cookie notice applies.

What are cookies?

Cookies are small text files that are sent to or accessed from your web browser or your computer's hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about your computer or device, such as settings, browsing history and activities conducted while using the Services.

Coca‑Cola also uses “pixels” (sometimes called web beacons). Pixels are transparent images that can collect information about email opens and website usage across websites and over time.

Cookies that Coca‑Cola sets in the Services are called first-party cookies. Cookies set in the Services by any other party are called third-party cookies. Third-party cookies enable third-party features or functionality on or through the Services, such as analytics and marketing automation. The parties that set third-party cookies can recognize your device both when you use it to access the Services and also when you use it to visit certain other websites.  To learn more about cookies generally, visit www.allaboutcookies.org.

Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (DNT) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked.  If a website that responds to a particular DNT signal receives the DNT signal, the browser blocks that website from collecting certain information from the browser cache. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many website operators, including Coca‑Cola, do not yet respond to DNT signals.

Why does Coca‑Cola use cookies and other data collection technology?

Some cookies are required for the Services to operate. Other cookies enable us to track the interests of users for targeted advertising and to enhance the experience of the Services.

The types of cookies served on through the Services and why they are used is as follows:

§  Strictly necessary cookies are required for the Services to operate.

§  Performance or Analytics cookies collect information about how the Services are used so we can analyze and improve the Services. Performance or analytics cookies typically remain on your computer after you close your browser until you delete them.

§  Advertising cookies are used to make advertising messages more relevant to you by helping us display advertisements that are based on your inferred interests, prevent the same ad from appearing too often and ensure that ads are properly displayed for advertisers.

§  Social media cookies allow users to interact more easily with social media platforms. We do not control social media cookies and they do not allow us to gain access to your social media accounts without your permission. Please refer to the relevant social media platform’s privacy policy for information about the cookies used. 

Data collection technology enables Coca‑Cola to monitor the traffic patterns from one webpage to another, to deliver or communicate with cookies, to understand whether users visit the Services after seeing our online advertisement displayed on a third-party website, to improve performance of the Services and to measure the success of our email marketing campaigns.  Coca‑Cola’s Cookie Policies (available in certain jurisdictions) describe Coca‑Cola’s use of data collection technology. 

Where permitted by applicable law, the Services use Google Analytics for targeted advertising (which Google sometimes refers to as ‘remarketing’).  Google uses cookies that Google recognizes when consumers visit various websites.  The data collected through Google’s cookies helps Coca‑Cola analyze how the Services are used and, for some Services and in some jurisdictions, to personalize marketing communications and digital advertising.

The Services also embed videos from YouTube (a Google company) by framing.  This means that, after you click the button to play a YouTube video through the Services, a connection berween the Services and  the YouTube servers is established.  Then, an HTML link provided by YouTube is inserted into the code of the Services to create a playback frame. The video stored on the YouTube servers is then played by the frame in the Services.  YouTube also receives information that informs YouTube that you are currently using the Services: your IP address, browser information, the operating system and settings of the device you are using, the URL of the current web page, previously-visited web pages if you have followed a link, and the videos you watched.  If you are logged into your YouTube account, the information may be associated with your YouTube user profile. You can prevent this association by logging out of your YouTube account before using the Services and deleting the corresponding cookies.

For more information about how Google collects, uses and shares your information, please visit Google’s Privacy Policy

For more information about how Google uses cookies in advertising, please visit Google’s Advertising page

To prevent Google Analytics from using your data, you can install Google’s opt-out browser add-on

To opt out of ads on Google that are targeted to your interests, use your Google Ads settings

If you are located in the EEA, Switzerland or UK, please note in particular that, if you allow Google’s cookies in Coca‑Cola’s Privacy Preference Center, the information generated by those cookies about use of the Services is transmitted to and stored by Google on servers in the United States. Coca‑Cola used technology tools, including Google’s IP Anonymization tool, to exclude the last part of your IP address before the data is transferred by Google to the United States, as well as Google’s tools for deactivation of data sharing and Google signals and User-ID settings in Google Analytics for certain jurisdictions.  Google will not associate an IP address with any other data held by Google.  

On behalf of Coca‑Cola, Google will use the data described above to compile reports that help Coca‑Cola operate and provide the Services.

Your Cookie Choices

You have the right to decide whether to accept or reject cookies.  You can set your browser to refuse all cookies or to indicate when a cookie is set. (Most browsers accept cookies automatically but allow you to disable them but note that some features of the Services may not work properly without cookies.) 

As noted above, Google has developed an opt-out browser add-on if you want to opt out of the cookies used for Google Analytics.  You can download and install the add-on for your web browser here.  You may refuse the use of these cookies by selecting the appropriate settings on your browser.

Certain jurisdictions also have cookie policies which are separate from and supplement this Privacy Policy as well as tools to manage cookies.  Please refer to Section 9 for details. 

6. HOW DOES COCA-COLA SHARE PERSONAL INFORMATION?

Coca‑Cola shares personal information with people and businesses that help operate the Services and carry out our business and when we are legally permitted or required to do so.  We also share personal information when a user requests that we share it.  We require that recipients of personal information from us comply with this Privacy Policy unless and until users are made aware that a different privacy policy or notice will apply.

Coca‑Cola shares personal information with the following categories of recipients:

  • Professional advisors, such as lawyers, accountants, insurers and information security and forensics experts
  • Marketing vendors that help promote the Services (such as by email marketing) and from time to time supplement personal information that we already have.  For example, Meta receives and uses certain data related to the use of the Services to help us deliver personalized advertising on its platform and assess the effectiveness of this advertising. 
  • Service providers to enable them to perform services on our behalf, including data analytics, data security, ecommerce operations, surveys, research, administration of promotions, offers and loyalty programs and otherwise to help us carry out our business.  Some of these service providers have global responsibilities.
  • Cloud storage providers
  • Potential or actual acquirers or investors and their professional advisers in connection with any actual or proposed merger, acquisition or investment in or of all or any part of our business. We will use our best efforts to ensure that the terms of this Privacy Policy apply to personal information after the transaction or that users receive advance notice of changes to personal information processing
  • Coca‑Cola affiliates and bottler partners
  • Competent law enforcement, government regulators and courts when we believe disclosure is necessary (i) to comply with the law, (ii) to exercise, establish or defend legal rights, or (iii) to protect the vital interests of users, business partners, service providers or another third party
  • Other third parties with your permission

If we share personal information, we require that the recipients handle personal information in compliance with this Privacy Policy and our confidentiality and security requirements.  

7. HOW DOES COCA-COLA PROTECT PERSONAL INFORMATION?

Coca‑Cola takes care to secure and safeguard the personal information entrusted to us.  We use a variety of measures to help us protect personal information from unauthorized access and use.

Coca‑Cola uses technical, physical, and administrative safeguards intended to protect the personal information that we process. Our safeguards are designed to provide a level of security appropriate to the risk of processing your personal information and include (as applicable) measures to ensure the ongoing confidentiality, integrity, availability, and resilience of processing systems and a procedure for regularly testing, assessing, and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing of personal information.  Coca‑Cola cannot, however, fully eliminate security risks associated with the processing of personal information. 

You are responsible for maintaining the security of your account credentials. Coca‑Cola will treat access to the Services through your account credentials as authorized by you.

Coca‑Cola may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security.  If you believe that information you provided to Coca‑Cola or your account is no longer secure, please notify us immediately at Privacy@coca-cola.com.

If we become aware of a breach that affects the security of your personal information, we will provide you with notice as required by applicable law. When permitted by applicable law, Coca‑Cola will provide this notice to you using the email address associated with your account or another permitted method associated with your account.

UNAUTHORIZED ACCESS TO PERSONAL INFORMATION AND THE SERVICES – INCLUDING SCRAPING – IS PROHIBITED AND MAY LEAD TO CRIMINAL PROSECUTION.

8. HOW LONG DOES COCA-COLA RETAIN PERSONAL INFORMATION?

We retain personal information about a user for as long as user’s account is active and otherwise as long as necessary for the purposes described above.  We also retain personal information as long as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

We intend to keep your personal information accurate and up-to-date.  We retain the personal information that we handle subject to this Privacy Policy in accordance with our data retention policy.   When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you and mandatory retention periods under applicable law.  At the end of relevant retention period, we either delete or anonymize personal information or, if we cannot delete or anonymize personal information, then we segregate and securely store personal information until deletion or anonymization is possible. 

Once we anonymize personal information, it is no longer personal information. We use anonymized data subject to applicable law and contracts.

9. WHAT CHOICES ARE AVAILABLE FOR PERSONAL INFORMATION?

You can make choices about Coca‑Cola’s handling of your personal information.  You can exercise your privacy rights by contacting Coca‑Cola as described in this Section 9 or using various tools that Coca‑Cola makes available. In some cases, your ability to access or control your personal information is limited by applicable law.

Mobile Device Preferences

Mobile operating systems and app platforms (e.g., Google Play, App Store) have permission settings for specific types of mobile device data and notifications, such as for access to contacts, geo-location services and push notifications.  You can use the settings on your mobile device to consent to or deny certain information collection and/or push notifications.  Certain Apps also may have settings that allow you to change permissions and push notifications.  For some Apps, changing settings may cause certain aspects of the App to not functional properly.

You can stop all information collection from an App by uninstalling the App.  If you uninstall the App, please also consider checking your operating system’s settings to confirm that the unique identifier and other activity associated with your use of the App is deleted from your mobile device.

Opting out of Coca‑Cola’s Emails and Text Messages

To stop receiving promotional emails from Coca‑Cola, please click the “Unsubscribe” link at the bottom of the email.  After you opt out, we may still send you non-promotional communications, such as receipts for purchases or administrative information about your account. 

Your account settings also may allow you to change your notification preferences, such as push notifications from an App. 

To stop receiving promotional text messages (SMS or MMS), please send a text message back to Coca‑Cola indicating that you wish to stop receiving promotional text messages from us.  In addition, you may let us know as directed below in the “Contacting Us” section.  Please specify which types of communications you no longer wish to receive, and the relevant telephone number, address, and/or e-mail address.  If you do opt-out of receiving marketing-related messages from us, we may still send you important administrative messages, such as emails about your accounts or purchases.

INFORMATION ABOUT PRIVACY RIGHTS AND CHOICES FOR SPECIFIC JURISDICTIONS IS PROVIDED AT THE END OF THIS PRIVACY POLICY.  WE ENCOURAGE YOU TO REVIEW THE RELEVANT SECTIONS. 

IF YOU ARE LOCATED IN A JURISDICTION WITH PRIVACY LAWS THAT OFFER YOU PRIVACY RIGHTS NOT DESCRIBED IN THIS PRIVACY POLICY, PLEASE CONTACT US AT PRIVACY@COCA-COLA.COM. We respect your privacy rights and will do our best to accommodate your requests.

10. HOW DOES COCA-COLA PROTECT CHILDREN'S PRIVACY?

Some of the Services have age restrictions which means that we may ask questions to verify your age before we allow you to use those Services. 

In accordance with our Responsible Marketing Policy, Coca‑Cola does not direct marketing for our products to children under age 13.  Likewise, we do not collect personal information online from children unless permitted by applicable law.  If you become aware that a child has provided us with personal information without parental consent or other than as allowed by applicable law, please contact our Privacy Office at privacy@coca-cola.com. Once we become aware, we will take steps to remove the child’s personal information as required by applicable law.

11. DOES COCA-COLA TRANSFER PERSONAL INFORMATION TO OTHER COUNTRIES?

Coca‑Cola may transfer personal information across borders to any of the places where we and our suppliers and partners do business. These other places may have data protection laws that are different from (and, in some cases, less protective) than the laws where you reside. 

If your personal information is transferred across borders by us or on our behalf, we use appropriate safeguards to protect your personal information in accordance with this Privacy Policy and applicable law.  These safeguards include agreeing to standard contractual clauses or model contracts for transfers of personal information among the Coca‑Cola affiliates and among our suppliers and partners.  When in place, these contracts require our affiliates, suppliers and partners to protect personal information in accordance with applicable privacy laws.  

To request information about our standard contractual clauses or other safeguards for cross-border personal information transfers, please contact our Privacy Office at privacy@coca-cola.com.

12. WHEN IS THIS PRIVACY POLICY CHANGED?

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments.  The most current version always is available through the Services.

When we update this Privacy Policy, we will post the updated version and change the Effective Date above.  We also will take appropriate measures to inform you in advance of significant changes that we believe affect your privacy rights so that you have an opportunity to review the revised Privacy Policy before it is effective.  If your consent is required by applicable privacy laws, we will obtain your consent to changes before the revised Privacy Policy applies to you.  Please regularly check this Privacy Policy to ensure you are aware of the updated version.