Bienvenue dans la politique de confidentialité des consommateurs de Coca‑Cola

La Compagnie Coca‑Cola et ses sociétés affiliées (ensemble, Coca‑Cola ou nous) accordent une grande importance à votre droit à la vie privée. Nous vous savons gré de vous nous confier vos renseignements personnels et mettons le respect de votre vie privée au cœur de nos interactions avec vous.

Le traitement des renseignements personnels par Coca‑Cola est guidé par les principes suivants  :
  

  • Transparence
  • Respect
  • Confiance
  • Équité

Date d’entrée en vigueur : 10 de janvier 2024

La présente Politique de confidentialité des consommateurs de Coca‑Cola (la Politique de confidentialité) décrit les renseignements personnels que Coca‑Cola recueille auprès des utilisateurs des sites Web, des applications mobiles (les Applications), des widgets et d’autres services en ligne et hors ligne que Coca‑Cola exploite (collectivement, les Services ) et la façon dont nous utilisons et protégeons ces renseignements personnels. La présente Politique de confidentialité explique également comment les utilisateurs peuvent faire des choix concernant leurs renseignements personnels. 

Lorsque nous faisons référence aux renseignements personnels (parfois appelés données personnelles en vertu de certaines lois) dans la présente Politique de confidentialité, nous entendons les informations qui identifient ou peuvent être utilisées pour identifier un être humain. Cela signifie que les renseignements personnels comprennent les identifiants directs (comme votre nom) et les identifiants indirects (comme l’identifiant ou l’adresse IP de votre ordinateur ou appareil mobile). Lorsque nous faisons référence à vous ou à l’utilisateur , nous entendons ttoute personne qui utilise l'un des Services. Lorsque nous faisons référence au responsable du traitement, nous entendons la personne ou l’entité qui détermine quels renseignements personnels sont recueillis auprès de vous ou à votre sujet et comment ces renseignements personnels sont utilisés et protégés. 

La façon dont nous recueillons, utilisons et protégeons vos renseignements personnels est subordonnée aux lois en vigueur dans les juridictions où nous exerçons nos activités. Cela signifie que nous pouvons avoir des pratiques différentes selon les juridictions. Pour en savoir plus, veuillez consulter la rubrique Droits et choix en matière de confidentialité qui décrit plus précisément vos droits et nos obligations dans certaines juridictions clés et avec qui communiquer. 

SI VOUS AVEZ DES QUESTIONS SUR LA FAÇON DONT COCA-COLA TRAITE VOS RENSEIGNEMENTS PERSONNELS, VEUILLEZ COMMUNIQUER AVEC PRIVACY@COCA-COLA.COM.

QUE CONTIENT CETTE POLITIQUE DE CONFIDENTIALITÉ?

La présente Politique de confidentialité comprend les sections suivantes :

1. DANS QUELLES CIRCONSTANCES LA PRÉSENTE POLITIQUE DE CONFIDENTIALITÉ S’APPLIQUE-T-ELLE?

La présente Politique de confidentialité a été publiée et entre en vigueur pour les nouveaux utilisateurs le 10 de janvier  2024. 

Les versions antérieures des politiques de confidentialité de Coca‑Cola s’appliquent jusqu’au 20 de javier 2024.

et sont disponibles sur demande à privacy@coca-cola.com.

2. OÙ S'APPLIQUE LA PRÉSENTE POLITIQUE DE CONFIDENTIALITÉ?

La Politique de confidentialité s’applique aux renseignements personnels recueillis auprès des utilisateurs des Services dans lesquels la Politique de confidentialité est affichée ou liée, lorsque la Politique de confidentialité est spécifiquement mentionnée dans les Services ou lorsque Coca‑Cola vous demande d’en prendre connaissance. La présente Politique de confidentialité couvre également les renseignements personnels que nous recueillons auprès des consommateurs qui communiquent avec nous par courriel, par téléphone et hors ligne, par exemple lors d’un événement en personne. 

La Politique de confidentialité peut également s’appliquer aux renseignements personnels qui nous sont fournis par les consommateurs qui interagissent avec nous par l’entremise des médias sociaux. Veuillez communiquer avec nous à l’adresse privacy@coca-cola.com si vous avez des questions pour savoir si la présente Politique de confidentialité s'applique à des renseignements personnels spécifiques liés aux médias sociaux. 

La Politique de confidentialité ne s’applique pas aux sites Web ou autres services en ligne exploités par d’autres organisations. Ces autres sites Web et services appliquent leurs propres politiques de confidentialité, et non la présente Politique de confidentialité. Veuillez consulter ces politiques de confidentialité pour savoir comment vos renseignements sont traités.

3. QUELS TYPES DE RENSEIGNEMENTS PERSONNELS COCA-COLA RECUEILLE-T-ELLE ET POURQUOI?

a. Renseignements que vous choisissez de nous fournir

Nous recueillons les renseignements personnels que vous choisissez de nous transmettre.

Les renseignements personnels que vous choisissez de nous donner comprennent généralement les types de renseignements personnels suivante. Veuillez consulter les rubriques ci-dessous pour en savoir plus sur les catégories de renseignements personnels que Coca‑Cola recueille et pourquoi ils sont recueillis :

Coordonnées et renseignements sur le compte
Coca‑Cola vous demande votre prénom et votre nom de famille, votre adresse courriel et/ou votre numéro de téléphone cellulaire et votre date de naissance pour créer un compte sur les Services. Nous pouvons également recueillir le nom d’utilisateur et le mot de passe, l’âge, l’adresse postale, les renseignements figurant sur une pièce d’identité émise par le gouvernement et d’autres coordonnées similaires.

  • Pour gérer votre compte en ligne si vous choisissez d'en créer un

  • Pour vérifier votre identité et votre droit d’accéder à certains Services

  • Pour personnaliser votre expérience des Services

  • Pour donner accès à du contenu exclusif, à des rabais et à d’autres opportunités

  • Pour administrer un tirage au sort, un concours ou une autre promotion, ou un programme de fidélisation

  • Pour effectuer un achat et livrer des produits 

  • Pour envoyer des informations que nous pensons susceptibles de vous intéresser et qui sont parfois personnalisées sur la base des renseignements associés à votre compte

  • Pour demander votre avis, par exemple dans le cadre d'un sondage sur un nouveau produit

  • Pour répondre à vos questions et fournir un service à la clientèle

  • Pour la recherche et l’innovation

  • Lorsque vous assistez à un événement en personne, tel que des événements sponsorisés ou organisés par Coca‑Cola ou des échantillonnages de produits

Contenu généré par l’utilisateur (User Generated Content - UGC)
Coca‑Cola recueille les messages, commentaires, opinions, enregistrements vocaux, photos et vidéos que vous choisissez de soumettre par l'intermédiaire des Services

  • Pour surveiller les communautés en ligne 

  • Pour enregistrer vos commentaires et opinions et y donner suite, par exemple dans le cadre de sondages, de demandes de service à la clientèle et d'autres zones de texte libre

  • Pour administrer votre participation à des promotions qui comprennent la soumission d’un UGC

  • Dans le cadre de la participation à des promotions spécifiques ou à d’autres Services, comme les glacières intelligentes de Coca‑Cola.

Les photos, les enregistrements vocaux et les vidéos que vous choisissez de partager peuvent constituer des données biométriques en vertu de certaines lois. Coca‑Cola ne recueille des données biométriques qu'avec votre consentement exprès.

Renseignements associés à un compte sur une plateforme de médias sociaux
Lorsque vous vous connectez aux Services par l’intermédiaire de votre compte de médias sociaux, comme Facebook ou Twitter, nous recueillons les renseignements personnels autorisés par la plateforme de médias sociaux et les autorisations associées à votre compte, comme la photo de votre profil, votre courriel, vos intérêts et la liste de vos amis et de vos abonnés ou des listes similaires.

  • Pour personnaliser votre expérience des Services

  • Pour répondre à vos commentaires et demandes de renseignements publiés sur la plateforme de médias sociaux et analyser les communications (telles que les tweets ou messaged avec ou à propos de Coca‑Cola afin de mieux comprendre comment les consommateurs perçoivent Coca‑Cola

(Si vous décidez par la suite de ne plus nous fournir de renseignements à partir de votre compte de médias sociaux, alors veuillez ajuster les paramètres de confidentialité de votre compte de médias sociaux).

Données de géolocalisation
Nous recueillons des données de géolocalisation précises (alias GPS) lorsque nos Applications le permettent, lorsque vous choisissez de l'autoriser par le biais du système d'exploitation de votre appareil mobile, et autrement avec votre consentement, le cas échéant.

La localisation approximative à partir d'une adresse IP ou de connexions à un réseau WiFi, Bluetooth ou à un service de réseau sans fil est automatiquement collectée lorsque vous utilisez les Services.

Nous recueillons ces données de géolocalisation pour :

  • Pour personnaliser votre expérience des Services

  • Pour vous informer de la disponibilité de produits, de promotions ou d'événements près de chez vous ou pour permettre à d'autres utilisateurs de pouvoir vous localiser lorsque vous l'autorisez

  • Pour envoyer de la publicité pertinente selon votre localisation géographique

Autres renseignements personnels partagés par le biais des Services
Nous les recueillons 

  • Pour administrer nos communautés en ligne 

  • Pour gérer les promotions et d'autres fonctions des Services qui vous permettent de partager vos renseignements personnels

b. Renseignements sur l’utilisation de nos applications

Lorsque vous téléchargez et installez l’une de nos Applications, les renseignements que nous recueillons dépendent du système d’exploitation et des autorisations de votre appareil mobile. Nos Applications ont besoin d'utiliser certaines fonctions et données de votre appareil mobile pour fonctionner. Par exemple, si vous souhaitez une expérience intégrée de l'Application en ligne, nous devons recueillir et relier des renseignements présents sur votre navigateur Web.

Pour en savoir plus sur les renseignements spécifiques recueillis par une Application, veuillez vérifier les paramètres de votre appareil ou consulter les informations sur les autorisations figurant sur la plateforme (comme Google Play ou l’App Store) à partir de laquelle vous avez téléchargé l’Application. Certaines Applications vous permettent également de vérifier ou de modifier votre statut relativement à certaines collectes de données dans les paramètres de l’Application. Si vous modifiez vos paramètres, certaines fonctions de l’Application peuvent ne pas fonctionner correctement. 

Pour mettre fin à la collecte de tous les renseignements par le biais d’une Application, veuillez désinstaller l’Application.

c. Renseignements recueillis automatiquement pendant l’utilisation des Services

Nous recueillons automatiquement certains renseignements sur l'utilisation des Services à partir des ordinateurs et des appareils mobiles des utilisateurs. Certains renseignements recueillis automatiquement sont considérés comme des renseignements personnels en vertu de certaines lois. Ces renseignements sont automatiquement recueillis à l’aide de témoins, de pixels, de balises Web et de technologies similaires de collecte de données (collectivement, la technologie de collecte des données). 

Les renseignements que nous recueillons comprennent automatiquement :

  • des renseignements sur votre ordinateur ou votre appareil mobile, comme le type et le numéro d’identification de l’appareil, le type de navigateur, le fournisseur de services Internet, le réseau mobile et le système d’exploitation

  •  adresse IP et localisation géographique au sens large (p. ex., localisation au niveau du pays ou de la ville) 

  • la façon dont un ordinateur ou un appareil mobile interagit avec les services, y compris la date et l'heure d'accès aux Services, les demandes de recherche et les résultats, les clics et mouvements de souris, les pages web spécifiques consultées, les liens cliqués et les vidéos regardées 

  • les mesures du trafic et de l’utilisation

  • les données sur les sites ou services tiers consultés avant d'interagir avec les Services, qui sont utilisés pour rendre la publicité plus pertinente pour les utilisateurs

  • les interactions avec nos communications marketing, telles que l'ouverture ou non d'un courrier électronique de Coca‑Cola et le moment où il est ouvert

d. Renseignements recueillis auprès de tiers

De temps à autre, nous recevons des renseignements personnels de la part de tiers que nous utilisons pour apprendre davantage sur nos utilisateurs, personnaliser l’expérience utilisateur, et promouvoir et améliorer plus efficacement les Services.

Les types de renseignements personnels que nous recevons de tiers sont :

  • Les renseignements personnels associés aux achats. Les achats par carte de paiement sont traités par des processeurs de paiement tiers. Coca‑Cola n’a pas accès aux numéros complets des comptes bancaires, des cartes de crédit ou des cartes de débit. 

  • Les renseignements personnels qui sont commercialement disponibles auprès de fournisseurs de services de marketing ou recueillis par des partenaires de marketing dans le cadre de campagnes et d’événements, qui sont utilisés pour repérer les personnes qui pourraient être intéressées par des informations complémentaires sur Coca‑Cola et pour compléter les renseignements personnels que nous avons déjà. Ces renseignements personnels comprennent des idées tirés du rapprochement entre nos ensembles de données pseudonymisées et les ensembles de données pseudonymisées de tiers, par exemple par le biais des salles blanches de données (voir également la section 4 ci-dessous).

  • Les renseignements personnels que nous recevons des partenaires publicitaires tiers qui nous aident à fournir des publicités plus pertinentes 

  • Les renseignements personnels partagés avec Coca‑Cola par les embouteilleurs partenaires

  • Les renseignements personnels provenant de sources accessibles au public

  • Les renseignements personnels provenant des forces de l’ordre et d’autres autorités gouvernementales (mais seulement dans des cas très spécifiques)

Nous pouvons combiner les renseignements que Coca‑Cola détient à votre sujet ou combiner les données provenant de sources de données tierces. Nous exigeons que chaque fournisseur de données tiers confirme qu’il partagera les renseignements personnels avec Coca‑Cola de manière légale et en toute transparence vis à vis des consommateurs.

e. Autres renseignements recueillis avec votre consentement

Nous pouvons vous demander votre consentement pour recueillir certains types de renseignements personnels afin de vous permettre de participer à de nouvelles activités, de recevoir du contenu exclusif ou de tester de nouvelles fonctions. En vertu de certaines lois sur la protection de la vie privée, Coca‑Cola est tenue d'obtenir un consentement avant de collecter et d'utiliser des renseignements personnels. Veuillez consulter la section 9 pour en savoir plus.

4.  COMMENT COCA-COLA UTILISE-T-ELLE LES RENSEIGNEMENTS PERSONNELS? 

Coca‑Cola utilise des renseignements personnels pour fournir et améliorer les Services, gérer ses activités, protéger les utilisateurs et faire respecter ses droits légaux. 

Nous utilisons des renseignements personnels pour fournir, personnaliser et améliorer les Services (à chaque fois que la loi applicable le permet), y compris :

  • Pour créer et mettre à jour les comptes des utilisateurs et répondre aux demandes des utilisateurs

  • Pour centraliser les renseignements personnels des consommateurs dans une base de données gérée par un tiers en notre nom et y ajouter les renseignements recueillis auprès de tiers

  • Pour envoyer des communications marketing et non marketing aux utilisateurs 

  • Pour permettre les communications entre les utilisateurs, par exemple dans le cadre d’une communauté en ligne

  • Pour des publicités ciblées (aussi parfois appelées publicités personnalisées ou basées sur les intérêts) basées sur les renseignements générés par l’activité en ligne d’un utilisateur, comme la visite de sites Web qui contiennent des publicités ou des témoins de nos partenaires publicitaires, dont certains sont basés sur la géolocalisation. 

  • Pour en savoir plus sur nos utilisateurs afin de pouvoir leur recommander des contenus qui, selon nous, pourraient intéresser certains utilisateurs

En particulier, nous développons des idées sur les utilisateurs en participant à des « salles blanches de données » Grâce à une salle blanche de données, nous effectuons des requêtes et extrayons des résultats et des idées à partir de données fournies par des tiers qui participent également à l'initiative. Les données utilisées dans les salles blanches de données sont partagées par d’autres entreprises et participants dans un format qui ne révèle pas ou n’expose pas directement de renseignements personnels; au lieu de cela, un identifiant est créé et utilisé pour associer les ensembles de données de tiers aux renseignements personnels pseudonymisés de Coca‑Cola. (L’utilisation de renseignements personnels dans le but de créer des données pseudonymisées implique le profilage préalable d’ensembles de données.) Après le processus de jumelage, nous recevons des renseignements agrégés sur notre public qui ne permettent pas d'enrichir l'ensemble des données individuelles, à moins que nous vous en informions ou que nous obtenions un consentement spécifique. à cet effet. Le partage de données dans les salles blanches a pour but de découvrir l’auditoire, d’élargir l’auditoire, de cibler l’auditoire et de modéliser un auditoire similaire.  

  • Pour administrer les programmes de promotion et de fidélisation

  • Pour le service à la clientèle 

  • Pour faciliter les paiements

  • Pour analyser la façon dont les utilisateurs interagissent avec les Services et les tendances de l’activité afin de nous permettre de développer de nouvelles fonctions et de nouveaux contenus qui répondent aux attentes de nos consommateurs 

  • Pour améliorer les Services et l'expérience des utilisateurs à leur égard

  • Pour faire de l’analyse de données, de la recherche, du développement de produits et de l’apprentissage machine qui afin de mieux comprendre nos consommateurs et de leur offrir des innovations

  • Pour contrôler et tester les Services, y compris pour résoudre des problèmes opérationnels

  • Pour créer des données anonymisées, qui ne sont pas soumises à la présente Politique de confidentialité, qui sont utilisées pour améliorer les produits et services de Coca‑Cola et à des fins commerciales similaires, et autrement, comme le permettent le contrat et la loi 

  • Pour détecter et protéger contre la fraude, et l’utilisation abusive et non autorisée des Services

  • Pour la gestion des risques et à des fins administratives similaires, par exemple pour contrôler et faire respecter les accords conclus avec les utilisateurs et se conformer aux lois applicables à Coca‑Cola

5.  EST-CE QUE COCA-COLA UTILISE DES TÉMOINS ET D’AUTRES TECHNOLOGIES DE COLLECTE DES DONNÉES?

Nous utilisons des témoins et d’autres technologies de collecte des données pour vous reconnaître et/ou reconnaître votre ou vos appareil(s) lorsque vous utilisez les Services et recueillir des renseignements personnels à votre sujet. 

Dans de rares cas, certains sites Web qui font partie des Services affichent des avis spécifiques sur les témoins et d’autres technologies de collecte des données qui s’appliquent à des sites Web et des consommateurs spécifiques. Si vous visitez un site Web de Coca‑Cola affichant un avis sur les témoins, l’avis sur les témoins dudit site Web s’applique.

Qu’est-ce qu’un témoin?

Les témoins sont de petits fichiers texte qui sont envoyés à votre navigateur Web ou au disque dur de votre ordinateur ou auxquels vous accédez. Un témoin contient généralement le nom du domaine (emplacement Internet) d’où provient le témoin, la « durée de vie » du témoin (c.-à-d. la date où il expire) et un numéro unique généré au hasard ou un identifiant semblable. Un témoin peut également contenir des renseignements sur votre ordinateur ou votre appareil, comme ses paramètres, l’historique de navigation et les activités effectuées pendant l’utilisation des Services.

Coca‑Cola utilise également des « pixels » (parfois appelés pixels espions). Les pixels sont des images transparentes qui peuvent recueillir des renseignements sur l’ouverture de courriels et l’utilisation de sites Web sur l’ensemble des sites Web et au fil du temps.

Les témoins que Coca‑Cola utilise dans le cadre des Services sont appelés des témoins de première partie. Les témoins installés dans les Services par une autre partie sont appelés des témoins tiers. Les témoins de tiers permettent d'activer des fonctions ou des fonctionnalités de tiers sur ou par l'intermédiaire des Services, comme l'analyse et l'automatisation du marketing. Les parties qui déposent des témoins tiers peuvent reconnaître votre appareil lorsque vous l’utilisez pour accéder aux Services et lorsque vous l’utilisez pour visiter certains autres sites Web. Pour en savoir plus sur les témoins en général, visitez www.allaboutcookies.org

Certains navigateurs Web (dont Safari, Internet Explorer, Firefox et Chrome) intègrent une fonction « Ne pas suivre » (Do Not Track - DNT) ou similaire qui signale aux sites Web qu’un utilisateur ne veut pas que son activité et son comportement en ligne soient suivis. Si un site Web susceptibles de répondre à un signal DNT particulier reçoit le signal DNT, le navigateur empêche ce site Web de recueillir certaines informations de la mémoire cache du navigateur. Tous les navigateurs n’offrent pas l’option DNT et les signaux DNT ne sont pas encore uniformes. Pour cette raison, de nombreux opérateurs de sites web, dont Coca‑Cola, ne répondent pas encore aux signaux DNT.

Pourquoi est-ce que Coca‑Cola utilise des témoins et d’autres technologies de collecte des données?

Certains témoins sont nécessaires au fonctionnement des Services. D'autres témoins nous permettent de suivre les intérêts des utilisateurs à des fins de publicité ciblée et afin d'améliorer l'expérience des Services.

Les types de témoins utilisés par le biais des Services et les raisons pour lesquelles ils sont utilisés sont les suivants :

  • Les témoins strictement nécessaires sont indispensables au fonctionnement des Services.

  • Les témoins de performance ou d’analyse recueillent des renseignements sur la façon dont les Services sont utilisés afin que nous puissions analyser et améliorer les Services. Les témoins de performance ou d’analyse restent généralement sur votre ordinateur après la fermeture de votre navigateur jusqu’à ce que vous les supprimiez.

  • Les témoins publicitaires sont utilisés pour rendre les messages publicitaires plus pertinents pour vous en nous aidant à afficher des publicités basées sur vos centres d'intérêt, à empêcher la même publicité d'apparaître trop souvent et à s'assurer que les publicités sont correctement affichées pour les annonceurs.

  • Les témoins de médias sociaux permettent aux utilisateurs d’interagir plus facilement avec les plateformes de médias sociaux. Nous ne contrôlons pas les témoins de médias sociaux et ils ne nous permettent pas d’accéder à vos comptes de médias sociaux sans votre autorisation. Veuillez consulter la politique de confidentialité de la plateforme de médias sociaux concernée pour en savoir plus sur les témoins utilisés. 

La technologie de collecte des données permet à Coca‑Cola de surveiller les tendances de trafic d'une page web à l'autre, de fournir des témoins ou de communiquer avec eux, de comprendre si les utilisateurs visitent les Services après avoir vu notre publicité affichée en ligne sur le site web d'un tiers, d'améliorer les performances des Services et de mesurer le succès de nos campagnes de marketing par courriel. Les politiques de Coca‑Cola en matière de témoins (disponibles dans certaines régions) décrivent l’utilisation par Coca‑Cola de la technologie de collecte des données. 

Produits Google
Lorsque la loi applicable le permet, les Services utilisent Google Analytics pour faire de la publicité ciblée (ce que Google appelle parfois le « remarketing » ou « marketing de relance »). Google utilise des témoins que Google reconnaît lorsque les consommateurs visitent divers sites Web. Les données recueillies par l’intermédiaire des témoins de Google aident Coca‑Cola à analyser la façon dont les Services sont utilisés et, concernant certains Services et dans certains certaines juridictions, à personnaliser les communications marketing et la publicité numérique.

Les Services intègrent également des vidéos de YouTube (une entreprise Google) en les encadrant. Cela signifie que lorsque l’on clique sur le bouton pour lire une vidéo YouTube par l’intermédiaire des Services, une connexion entre les Services et les serveurs YouTube est établie. Ensuite, un lien HTML fourni par YouTube est inséré dans le code des Services pour créer un cadre de lecture. La vidéo stockée sur les serveurs YouTube est ensuite lue par le cadre figurant dans les Services. YouTube reçoit également des renseignements qui l'informent que vous êtes en train d'utiliser les Services : votre adresse IP, des informations sur votre navigateur, le système d'exploitation et les paramètres de l'appareil que vous utilisez, l'URL de la page web actuelle, les pages web visitées précédemment si vous avez suivi un lien, et les vidéos que vous avez visionnées. Si vous êtes connecté(e) à votre compte YouTube, les renseignements peuvent être associés à votre profil d’utilisateur YouTube. Vous pouvez empêcher cette association en vous déconnectant de votre compte YouTube avant d’utiliser les Services et en supprimant les témoins correspondants. 

Pour en savoir plus sur la façon dont Google recueille, utilise et partage vos renseignements, veuillez consulter la Politique de confidentialité de Google

Pour en savoir plus sur la façon dont Google utilise les témoins dans la publicité, veuillez visiter la page de Google consacrée à la publicité

Pour empêcher Google Analytics d’utiliser vos données, vous pouvez installer l’option de retrait du navigateur de Google. 

Pour se désabonner des publicités de Google ciblées en fonction de vos centres d'intérêt, utilisez vos paramètres Google Ads

Si vous vous trouvez dans l’EEE, en Suisse ou au Royaume-Uni, veuillez noter que, si vous autorisez les témoins de Google dans le Centre de préférences en matière de confidentialité de Coca‑Cola, les renseignements générés par ces témoins sur l’utilisation des Services seront transmis et stockés par Google sur des serveurs aux États-Unis. Coca‑Cola a utilisé des outils technologiques, y compris l'outil d'anonymisation IP de Google, pour exclure la dernière partie de votre adresse IP avant que les données ne soient transférées par Google aux États-Unis, ainsi que les outils de Google pour la désactivation du partage des données et des signaux Google et les paramètres d'identification de l'utilisateur dans Google Analytics pour certaines juridictions. Google n’associera pas d’adresse IP à d’autres données détenues par Google. 

Au nom de Coca‑Cola, Google utilisera les données décrites ci-dessus pour compiler des rapports qui aident Coca‑Cola à exploiter et à fournir les Services.

Produits Meta
Certaines parties des Services utilisent des produits et des fonctions offerts par les applications Facebook, Instagram et Messenger (les Produits Meta). Les Produits Meta utilisent des balises, des pixels (le Pixel Meta) et d’autres codes et technologies de suivi exclusifs qui recueillent des renseignements sur les utilisateurs (dont certains renseignements personnels) dans le cadre des Services. Facebook suit les interactions des utilisateurs avec les Services après qu’un utilisateur clique sur une publicité placée sur Facebook ou sur d’autres services fournis par Meta (ce qu’on appelle une conversion) et permet à Coca‑Cola d’en apprendre davantage sur la façon dont les utilisateurs interagissent avec des publicités et de recueillir des renseignements similaires. Les Produits Meta utilisent les données recueillies pour les besoins propres de Meta, y compris pour améliorer les produits Meta. Meta peut transférer les données qu’elle recueille à partir des Services aux États-Unis et dans d’autres pays où vous pourriez avoir moins de droits concernant vos renseignements personnels. Pour en savoir plus sur la façon dont les Produits Meta recueillent, utilisent et traitent les renseignements personnels et sur la façon dont vous pouvez gérer ou supprimer les renseignements personnels vous concernant, veuillez consulter la Politique de confidentialité des Produits Meta sur https://www.facebook.com/about/privacy.

Vos choix en matière de témoins
Vous pouvez configurer votre navigateur de manière à refuser tous les témoins ou à vous aviser lorsqu’un témoin est installé. (La plupart des navigateurs acceptent automatiquement les témoins, mais vous permettent de les désactiver; notez toutefois que certaines fonctionnalités des Services peuvent ne pas fonctionner correctement sans témoins.) 

Comme indiqué ci-dessus, Google a développé un module complémentaire de désabonnement pour navigateur pour vous permettre de refuser les témoins utilisés pour Google Analytics. Vous pouvez télécharger et installer le module complémentaire pour votre navigateur Web ici. Vous pouvez refuser l’utilisation de ces témoins en sélectionnant les paramètres pertinents sur votre navigateur. Pour en savoir plus sur la façon de consulter et de gérer vos renseignements sur les Produits Meta, vous pouvez le faire ici

Certaines juridictions dans lesquelles les Services sont disponibles disposent également de politiques en matière de témoins qui sont distinctes de la présente Politique de confidentialité et qui la complètent, ainsi que des outils permettant de gérer les témoins. Veuillez consulter la section 9 pour en savoir plus.

6. COMMENT EST-CE COCA-COLA PARTAGE LES RENSEIGNEMENTS PERSONNELS?

Coca‑Cola partage des renseignements personnels avec des personnes et des entreprises qui l’aident à exploiter les Services et à exécuter ses activités commerciales, et lorsque la loi l’autorise ou l’exige. Nous partageons également des renseignements personnels lorsqu’un utilisateur nous demande de le faire. Nous exigeons que les destinataires des renseignements personnels se conforment à la présente Politique de confidentialité, à moins que les utilisateurs ne soient     informés qu'une autre politique de confidentialité ou qu'un autre avis s'applique.

Coca‑Cola partage les renseignements personnels avec les catégories de destinataires suivantes :

  • Les conseillers professionnels, tels que les avocats, les comptables, les assureurs et les experts en sécurité de l'information et en criminalistique.

  • Les fournisseurs de services de marketing qui aident à promouvoir les Services (par exemple par le biais du marketing par courriel) et qui complètent de temps à autre les renseignements personnels dont nous disposons déjà. Par exemple, Meta reçoit et utilise certaines données liées à l’utilisation des Services pour nous aider à fournir des publicités personnalisées sur sa plateforme et à évaluer l’efficacité de ces publicités. 

  • Les fournisseurs de services pour leur permettre de fournir des services en notre nom, y compris l'analyse des données, la sécurité des données, les opérations de commerce électronique, les enquêtes, la recherche, l'administration des promotions, des offres et des programmes de fidélisation, et autrement pour nous aider à mener à bien nos activités. Certains de ces fournisseurs de services ont des responsabilités au niveau mondial.

  • Nos partenaires stratégiques, comme les ligues sportives, les fabricants et d’autres fournisseurs d’offres complémentaires.

  • Par le biais des salles blanches de données, comme indiqué à la section 4. Le partage des données dans une salle blanche a pour but de découvrir l’auditoire, d’élargir l’auditoire, de cibler l’auditoire et de modéliser un auditoire similaire. 

  • Les fournisseurs de stockage dans le nuage.

  • Les acquéreurs ou investisseurs potentiels ou réels et leurs conseillers professionnels dans le cadre d’une fusion, d’une acquisition ou d’un investissement, réels ou proposés, concernant tout ou partie de notre entreprise. Nous ferons de notre mieux pour faire en sorte que les conditions de la présente Politique de confidentialité continuent de s’appliquer aux renseignements personnels après la transaction ou que les utilisateurs reçoivent un préavis de changement du traitement des renseignements personnels.

  • Les sociétés affiliées à Coca‑Cola et partenaires embouteilleurs.

  • Les organismes compétents d’application de la loi, les organismes de réglementation officiels et les tribunaux lorsque nous pensons que la divulgation est nécessaire (i) pour nous conformer à la loi, (ii) pour exercer, établir ou défendre des droits légaux, ou (iii) pour protéger les intérêts vitaux des utilisateurs, partenaires commerciaux, prestataires de services ou autres tiers.

  • D’autres tiers avec votre permission.

Si nous partageons des renseignements personnels, nous exigeons que les destinataires traitent les renseignements personnels conformément à la présente Politique de confidentialité et à nos exigences en matière de confidentialité et de sécurité.

7. COMMENT EST-CE COCA-COLA PROTÈGE LES RENSEIGNEMENTS PERSONNELS?

Coca‑Cola fait le nécessaire pour sécuriser et protéger les renseignements personnels qui lui sont confiés. Nous utilisons diverses mesures pour nous aider à protéger les renseignements personnels contre l'accès et l'utilisation non autorisés.

Coca‑Cola utilise des techniques et des mesures de protection physiques et administratives destinées à protéger les renseignements personnels qu'elle traite. Nos mesures de protection sont conçues pour garantir un niveau de sécurité adapté au risque que représente le traitement de vos renseignements personnels et comprennent (le cas échéant) des mesures visant à assurer la confidentialité, l'intégrité, la disponibilité et la résilience des systèmes de traitement, ainsi qu'une procédure permettant de tester, d'apprécier et d'évaluer régulièrement l'efficacité des mesures techniques et organisationnelles destinées à garantir la sécurité du traitement des renseignements personnels. Coca‑Cola ne peut toutefois pas éliminer complètement les risques de sécurité associés au traitement des renseignements personnels. 

Vous êtes responsable du maintien de la sécurité des identifiants de votre compte. Coca‑Cola traitera l’accès aux Services par l’entremise de vos identifiants de compte selon votre autorisation. 

Coca‑Cola peut suspendre votre utilisation de tout ou partie des Services sans préavis si nous soupçonnons ou détectons une violation de la sécurité. Si vous estimez que les renseignements que vous avez fournis à Coca‑Cola ou sur votre compte ne sont plus sécurisés, veuillez nous en informer immédiatement à l’adresse Privacy@coca-cola.com.

Si nous apprenons qu’une violation compromet la sécurité de vos renseignements personnels, nous vous en aviserons comme l’exige la loi applicable. Lorsque la loi applicable le permet, Coca‑Cola vous fournira cet avis en utilisant l'adresse courriel associée à votre compte ou une autre méthode autorisée associée à votre compte.

L’ACCÈS NON AUTORISÉ AUX RENSEIGNEMENTS PERSONNELS PAR L’INTERMÉDIAIRE DES SERVICES, Y COMPRIS LE RACLAGE , EST INTERDIT ET PEUT ENTRAÎNER DES POURSUITES PÉNALES.

8. COMMENT EST-CE COCA-COLA CONSERVE LES RENSEIGNEMENTS PERSONNELS?

Nous conservons les renseignements personnels d’un utilisateur aussi longtemps que son compte est actif et aussi longtemps que nécessaire aux fins décrites ci-dessus. Nous conservons également les renseignements personnels aussi longtemps que nécessaire pour nous conformer à nos obligations légales, résoudre les différends et faire respecter nos accords.

Nous entendons assurer l’exactitude de vos renseignements personnels et les tenir à jour. Nous conservons les renseignements personnels que nous traitons sous réserve de la présente Politique de confidentialité conformément à notre politique de conservation des données. Lors de la détermination de la période de conservation, nous tenons compte de divers critères comme le type de produits et de services que vous demandez ou qui vous sont fournis, la nature et la durée de notre relation avec vous, et les périodes de conservation imposées par la loi applicable. À la fin de la période de conservation pertinente, nous supprimerons ou anonymiserons les renseignements personnels ou, si nous ne pouvons pas supprimer ou anonymiser les renseignements personnels, nous séparerons et stockerons les renseignements personnels de manière sécurisée jusqu’à ce que leur suppression ou anonymisation soit possible. 

Une fois que nous anonymisons les renseignements personnels, ils ne sont plus considérés comme des renseignements personnels. Nous utilisons des données anonymisées sous réserve des lois et des contrats applicables.

9. QUELS CHOIX A-T-ON CONCERNANT LES RENSEIGNEMENTS PERSONNELS?

Vous pouvez faire certains choix concernant le traitement de vos renseignements personnels par Coca‑Cola. Vous pouvez exercer vos droits en matière de confidentialité en communiquant avec Coca‑Cola comme décrit dans la présente section 9 ou en utilisant divers outils disponibles sur votre navigateur ou que Coca‑Cola met à votre disposition. Dans certains cas, votre capacité à accéder à vos renseignements personnels ou à les contrôler est limitée par la loi applicable.

Préférences relatives aux appareils mobiles
Les systèmes d’exploitation mobiles et les plateformes d’applications (p. ex., Google Play et App Store) ont des paramètres d’autorisation de certains types de données et de notifications sur les appareils mobiles, s’agissant par exemple de l’accès aux contacts, aux services de géolocalisation et aux notifications push. Vous pouvez utiliser les paramètres de votre appareil mobile pour accepter ou refuser certaines collectes de renseignements et/ou notifications push. Certaines Applications peuvent également avoir des paramètres qui vous permettent de modifier les autorisations et les notifications push. Dans certaines Applications, la modification des paramètres peut faire en sorte que certains aspects de l’Application ne fonctionnent pas correctement.

Vous pouvez arrêter toute collecte d’informations à partir d’une Application en désinstallant l’Application. Si vous désinstallez l’Application, veuillez également vérifier les paramètres de votre système d’exploitation pour confirmer que l’identifiant unique et toute autre activité associée à votre utilisation de l’Application sont supprimés de votre appareil mobile. 

Refuser les courriels et les messages texte de Coca‑Cola
Pour cesser de recevoir des courriels promotionnels de Coca‑Cola, veuillez cliquer sur le lien « Se désabonner » au bas du courriel. Après votre retrait, nous pourrons continuer à vous envoyer des communications non promotionnelles, comme des reçus d’achat ou des renseignements administratifs concernant votre compte. 

Les paramètres de votre compte peuvent également vous permettre de modifier vos préférences en matière de notification, comme les notifications push envoyées à partir d’une Application. 

Pour cesser de recevoir des messages texte promotionnels (SMS ou MMS), veuillez envoyer un message texte en réponse indiquant que vous souhaitez cesser de recevoir des messages texte promotionnels de notre part, par exemple en textant le mot « Stop ». Vous pouvez également nous en informer comme indiqué ci-dessous dans la section « Communiquer avec nous ». Veuillez préciser les types de communications que vous ne souhaitez plus recevoir ainsi que le numéro de téléphone, l’adresse et/ou l’adresse courriel correspondants. Si vous refusez de recevoir des messages marketing de notre part, nous pourrons continuer à vous envoyer des messages administratifs importants, comme des courriels concernant vos comptes ou vos achats

DES RENSEIGNEMENTS SUR LES DROITS ET LES CHOIX EN MATIÈRE DE CONFIDENTIALITÉ DANS CERTAINS PAYS SONT FOURNIS À LA SECTION 13 À LA FIN DE CETTE POLITIQUE DE CONFIDENTIALITÉ. NOUS VOUS ENCOURAGEONS À CONSULTER LES SECTIONS PERTINENTES. 

SI VOUS VOUS TROUVEZ DANS UN PAYS OÙ LES LOIS SUR LA PROTECTION DE LA VIE PRIVÉE VOUS GARANTISSENT DES DROITS DE PROTECTION DE VOTRE VIE PRIVÉE QUI NE SONT PAS DÉCRITS DANS LA POLITIQUE DE CONFIDENTIALITÉ, VEUILLEZ COMMUNIQUER AVEC NOUS À L’ADRESSE PRIVACY@COCA-COLA.COM. Nous respectons vos droits en matière de confidentialité et ferons de notre mieux pour répondre à vos demandes.

10. COMMENT EST-CE QUE COCA-COLA PROTÈGE LA VIE PRIVÉE DES ENFANTS?

Certains Services comportent des restrictions en termes d’âge, ce qui signifie que nous pouvons vous poser des questions pour vérifier votre âge avant de vous permettre d’utiliser lesdits Services.

Conformément à sa Politique de marketing responsable, Coca‑Cola ne destine pas la promotion de ses produits aux enfants de moins de 13 ans. Si vous apprenez qu’un enfant de moins de 13 ans, ou n’ayant pas atteint l’âge établi par la loi locale, nous a fourni des renseignements personnels sans le consentement de ses parents ou en violation de la loi applicable, veuillez communiquer avec notre Bureau de la protection de la vie privée à l’adresse privacy@coca-cola.com. Une fois que nous aurons pris connaissance de votre signalement, nous prendrons des mesures pour supprimer les renseignements personnels de l’enfant comme l’exige la loi applicable.

11. EST-CE COCA-COLA TRANSFÈRE DES RENSEIGNEMENTS PERSONNELS VERS D’AUTRES PAYS?

Coca‑Cola peut transférer des renseignements personnels au-delà des frontières vers n’importe quel endroit où nous et nos fournisseurs et partenaires commerciaux exerçons nos activités. Certains territoires peuvent avoir des lois sur la protection des données différentes (et, dans certains cas, moins protectrices) de celles en vigueur dans votre lieu de résidence. 

Si vos renseignements personnels sont transférés ou autrement transmis à l’étranger par nous ou en notre nom, nous prendrons les mesures de protection adéquates pour protéger vos renseignements personnels conformément à la Politique de confidentialité et à la loi applicable. Ces mesures de protection comprennent l’acceptation de clauses contractuelles types ou de contrats types au titre du transfert des renseignements personnels entre les sociétés affiliées à Coca‑Cola, et entre nos fournisseurs et partenaires. Lorsqu’ils sont en vigueur, ces contrats exigent que nos sociétés affiliées, fournisseurs et partenaires protègent les renseignements personnels conformément aux lois applicables en matière de protection de la confidentialité. 

Veuillez également consulter notre Politique de confidentialité relative au cadre de protection des données qui décrit comment Coca‑Cola traite les données personnelles que Coca‑Cola reçoit aux États-Unis de l’UE, du Royaume-Uni et de la Suisse en se fondant sur le Cadre de confidentialité des données (Data Privacy Framework - DPF) UE-États-Unis, l’extension au Royaume-Uni du DPF UE-États-Unis et le Cadre de protection des données Suisse-États-Unis, établis par le Département du Commerce des États-Unis (collectivement, le DPF). Si les conditions de la Politique de confidentialité et celles de la Politique de confidentialité du DPF divergent, la Politique de confidentialité du DPF prévaudra en ce qui concerne les renseignements personnels que Coca‑Cola reçoit aux États-Unis en vertu du DPF. Pour en savoir plus sur le programme du Cadre de protection des données et pour vérifier notre certification, veuillez visiter https://www.dataprivacyframework.gov/.

Pour demander des renseignements sur nos clauses contractuelles types ou nos autres mesures de protection concernant les transferts transfrontaliers de renseignements personnels, veuillez contacter privacy@coca-cola.com.

12. QUAND EST-CE QUE LA PRÉSENTE POLITIQUE DE CONFIDENTIALITÉ EST MODIFIÉE?

Le cas échéant, nous pouvons être amenés à mettre à jour la Politique de confidentialité en fonction d’évolutions juridiques, techniques ou commerciales. La version la plus récente peut toujours être consultée par le biais des Services.

Lorsque nous mettrons à jour la Politique de confidentialité, nous modifierons la Date d’entrée en vigueur indiquée ci-dessus. Nous prendrons également les mesures appropriées pour vous informer à l’avance des changements importants qui, selon nous, affectent vos droits en matière de protection de votre vie privée afin que vous ayez l’occasion de consulter la Politique de confidentialité révisée avant son entrée en vigueur. Si votre consentement est requis par les lois applicables en matière de protection de la vie privée, nous vous demanderons votre consentement aux modifications avant que la Politique de confidentialité révisée ne s’applique à vous. Veuillez consulter régulièrement la Politique de confidentialité pour vous assurer que vous êtes au courant de sa version en vigueur.

13. DROITS ET CHOIX EN MATIÈRE DE CONFIDENTIALITÉ DANS CERTAINES RÉGIONS

  • Residents of South Africa.

Personal information that is collected from you is required for you to have access to the Services.  Failure to provide this personal information may prevent you from accessing or using any or all of the Services.  Under the Protection of Personal Information Act 4 of 2013 (POPIA), personal information of juristic persons also is protected; therefore, in the event that apps or website are accessed on behalf of a juristic person, personal information of such juristic person should be protected.

Direct Marketing
All electronic direct marketing communication will be sent to you (until you opt out) when:

  • you consent to receive direct marketing communication in accordance with POPIA; or

  • we received your personal information in connection with the sale of any of our products or services to you so that we can communicate with you about our other products or services.  You can choose to opt out of receiving these marketing communications at the time by using the “unsubscribe” link or contacting us at using the contact information below.

Your Rights
You have the right to make the following requests about your personal information:

  • to ask whether Coca‑Cola holds personal information about you, free of charge

  • to request a record or a description of your personal information that Coca‑Cola holds about you in accordance with the process set out in the PAIA Manual accessible at coca-cola.co.za

  • to request that Coca‑Cola update or correct inaccurate or incomplete personal information about you

  • to request that Coca‑Cola stops using your personal information for any reason

  • to object to the processing of your personal information

  • to request that Coca‑Cola deletes your personal information

  • to request that Coca‑Cola restrict how your personal information is used, shared and otherwise processed

  • to request that Coca‑Cola transmit a copy of your personal information to you or to a third party selected by you.

We may (and in some cases are required to) verify your identity before we can act on your request to exercise your privacy rights.

How to contact us to exercise your privacy rights
To exercise your privacy rights, please contact Coca‑Cola  using one of these options:

  • email: CCSAINFO@COCA-COLA.COM

  • phone: 0860112526

  • write: Coca‑Cola Africa (Proprietary) Limited, Oxford and Glenhove, 116 Oxford Road, Houghton Estate, Johannesburg, 2198 att: Legal Team.

You have a right to lodge a complaint with the Information Regulator (South Africa) https://inforegulator.org.za/

Email: POPIAComplaints@inforegulator.org.za

Other Processing Details
We also automatically collect the following information:

  • Behavioral Data: Information derived from the combination of the device ID and the system events that may be used to identify behavioral trends and patterns and send you marketing communications related to the events you have participated in, subject to direct marketing requirements in terms of POPIA such as obtaining your prior consent.

  • Participation Data: Personal information pertaining to a data subject’s participation in a promotional competition, prize, poll, instant win promotion, contest and other types of promotions (e.g. type of promotion, date and time of participation to the promotion, outcome of the participation to the promotion, information required for prize fulfillment).

  • Analytics information: We may collect analytics data, or use third-party analytics tools such as Google Analytics, to help us measure traffic and usage trends for the Services and to understand more about the demographics and behaviors of our users.

We also permit third-party online advertising networks, social media companies and other third-party services to collect information about the user’s use of the Services over time so that they may play or display ads on the Services used by the user and on other devices the user may use

The Services  may include social media features, such as the Facebook like button, LinkedIn, Snapchat, Instagram, Twitter or other widgets. These social media companies may recognize the user and collect information about the user’s visit to the Services, and they may set a cookie or employ other tracking technologies. The user’s interactions with those features are governed by the privacy policies of those companies which we do not have control over. We display targeted advertising to the user through social media platforms, such as Facebook, Twitter, Google+ and others with the user’s prior consent. Facebook, Twitter, Google have interest-based advertising programs that allow us to direct advertisements to users who have shown interest in the Services while those users are on the social media platform, or to groups of other users who share similar traits, such as likely commercial interests and demographics. These advertisements are governed by the privacy policies of those social media companies that provide them.

For some of the Services, we use third-party tools to monitor user experience information. These tools automatically collect usage information, including mouse clicks and movements, page scrolling and any text keyed into website forms. The information collected does not include passwords, payment details, or other sensitive personal information. We use this information for site analytics, optimization and to improve website usability. We do not permit this information to be shared with or used by third parties for their own purposes.

Our online and email advertising-related vendors may use pixel tags, web beacons, clear GIFs or other similar technologies in connection with the Services to help manage our online and email advertising campaigns and strengthen the effectiveness of such campaigns. For example, if a vendor has placed a unique cookie on the user’s computer, the vendor may use pixel tags, web beacons, clear GIFs or other similar technologies to recognize the cookie during the user’s visit to the Services and to learn which of our online advertisements may have brought the user to the  Services, and the vendor may provide us with such other information for our use. We may link such other information provided to us by our vendors to Personal information about the user that we have previously collected.

We may use third-party advertising companies to serve advertisements on the Services. These companies may use information (not including the user’s name, address, email address or telephone number) about a user’s visits to the Services to provide advertisements about goods and services of interest to the user.

We may link or combine the user’s activities and information collected from the user through the Services with information we collect automatically through tracking technologies. This allows us to provide the user with a personalized experience regardless of how the user interacts with us through the Services.

 

  • Residents of Kenya

As provided to individuals in Kenya, the Services do not collect, store or read the location data through GPS, Wi-Fi or wireless network triangulation. An anonymized, randomly generated app ID is collected and used to detect user proximity to points of sales and send location-specific promotional messages and discounts offered in nearby locations.

While your personal information is generally stored on a central consumer database on servers located in Australia, Coca‑Cola also may store your personal information on our affiliates’ and suppliers’ systems in other countries, such as the United States of America, New Zealand, Singapore and others, as necessary from time to time.

We require third parties storing personal information to comply with Australian privacy laws and this Privacy Policy, and to only use your personal information for the purposes for which it has supplied.

If you wish to access or correct your personal information or have questions or concerns regarding this Privacy Policy or if you are concerned your privacy may have been breached, please contact us by any of the following means:

Email: privacyofficerau@coca-cola.com
Phone: Call our Consumer Information Centre on 1800 025 123 (within Australia)
Post: Attn: Privacy Officer
Coca Cola South Pacific Pty Limited
GPO Box 388
North Sydney, NSW 2059
Online: Use the “Contact Us” section at http://www.coca-cola.com.au and indicate that your query relates to “privacy”.

We will respond to you as soon as we are able and in any event within 30 days after receipt of your initial request.

If Coca‑Cola has valid reasons not to honor your request relating to your personal information, we will provide you with a written explanation and the mechanisms you can follow if you wish to complain about the refusal.

The controller of your personal information is:

Coca Cola South Pacific Pty Limited
Email: privacyofficerau@coca-cola.com
Phone: Call our Consumer Information Centre on 1800 025 123 (within Australia)
Post: Attn: Privacy Officer
Coca Cola South Pacific Pty Limited
GPO Box 388
North Sydney, NSW 2059   

Data Protection Regulator:
Office of the Australian Information Commissioner
Post: GPO Box 5218 Sydney NSW 2001
Address: 175 Pitt Street Sydney NSW 2000
Tel : 1300 363 992
Fax : 61 2 9284 9666
Email: foi@oaic.gov.au
Website: https://www.oaic.gov.au/

The controller of your personal information is: Representative Office of Coca‑Cola Southeast Asia, Inc., #287, National Road 5, Mittapheap Village,  Russey Keo District, Phnom Penh, Cambodia.

Your representation when participating in a promotion activity
When you participate in sales or marketing promotion activities, you confirm that you are age 13 or older.  You also confirm that, if you are between age 13 years and age 18 years, you have obtained consent from your parent or legal guardian according to the terms and conditions of the promotion.

Coca‑Cola recueille, utilise et divulgue des Renseignements personnels aux fins énoncées dans sa Politique de confidentialité et à toute autre fin que la loi permet ou en vous en avisant et en vous demandant votre consentement explicite ou, si la loi le permet, en recueillant votre consentement implicite.

Vous avez certains droits à l’égard de vos renseignements. Pour accéder à vos renseignements personnels ou les corriger, veuillez remplir le formulaire prévu à cet effet en cliquant sur le lien suivant. Veuillez noter que nous pouvons vérifier votre identité avant de pouvoir donner suite à votre demande. 

Concernant les résidents du Québec : La personne responsable de la protection des renseignements personnels des personnes résidant au Québec est Larissa Barbara Lourenco, qui peut être contactée par courriel à l’adresse privacy@coca-cola.com.

Le responsable du traitement de vos renseignements personnels est Coca‑Cola Ltd. (CCL). CCL est la filiale indirecte en propriété exclusive de TCCC (incorporée en vertu de la loi fédérale canadienne). 

When you purchase or use products and use the Services (including WeChat official accounts, mini programs/H5 interfaces) provided by Coca‑Cola in mainland China, (collectively "Services"), we may collect and process your personal information in accordance with the following terms.  In addition to these terms, there might be service/product-specific policies.  In case of any conflict, the terms in our service/product-specific policy will prevail for the processing of personal information covered under the relevant service/product-specific policy. 

Types of Personal Information Coca‑Cola Collects in China
Personal information refers to various types of electronic or otherwise recorded information related to identified or identifiable natural persons, excluding anonymized information.

In order to provide services with you, we may collect the following personal information from or about you:

  • Basic personal information, which may include your name, date of birth, gender, address, personal phone number, and email address; and if you use our Services through a third-party account (such as WeChat), we may also collect your nickname, profile picture and other information about you at the third-party platform;

  • Personal identity information, which may include your ID card or other identity documents;

  • Online identity information, which may include your account number used for logging into our system, IP address, email address, and related password, token, password security answer, personal digital certificate for user authentication;

  • Information about frequently used devices, which may include the information describing the general conditions of such frequently used devices, including hardware serial number, device MAC address, software list, unique device identifier (such as IMEI/android ID/IDFA/OPENUDID/GUID, SIM card IMSI information;

  • Personal location information, which may include your whereabouts track, and precise location information;

  • Other personal information, which may include photo, video, voice recording, personal hobbies, consumption habits and order information.

Among these categories of personal information that we collect from you, certain information (e.g., your ID card and precise location information) may be identified as sensitive personal information under the applicable Chinese laws.  We will only process such sensitive personal information for the purposes disclosed in the section “WHAT TYPES OF PERSONAL INFORMATION DOES COCA-COLA COLLECT AND WHY?” above, to the extent permissible under the applicable Chinese laws, and will take strict security protection measures for such sensitive personal information.

Data Sharing

We will only share personal information necessary for the purposes disclosed in the section “WHAT TYPES OF PERSONAL INFORMATION DOES COCA-COLA COLLECT AND WHY?” above. The processing methods of these third parties may include collection, use, storage and deletion.

  • Affiliates of Coca‑Cola and bottlers
    In order to provide you with various marketing information, promotion events and interactive games, we may provide affiliates of Coca‑Cola, and our bottlers with your personal information, such as your basic personal information, personal identity information and personal location information.  

  • Business partners
    In order to provide you with various marketing information, promotion events and interactive games, we may share your personal information with business partners that we cooperate with.  The personal information that we may share with business partners may include your member account information, personal identity information, order information, personal location information and device information.

  • Service vendors
    Certain modules or functions in the business functions of the Services are provided by external vendors, and thus we may share your personal information with such service vendors, including our advertisement providers, research and analysis service providers, third-party payment institutions, logistics service providers, short-message service providers, and third-party service providers issuing electronic invoice.  The personal information we may share with these service vendors include your basic personal information, online identity information, and other personal information.  For vendors that we entrust to process your personal information, we will sign strict data protection agreements with them, requiring them to process your personal information in accordance with our requirements, this Privacy Policy and any other relevant confidentiality and security measures. We will record and store the entrusted processing of your personal information.

If Coca‑Cola needs to transfer your personal information due to merger, division, dissolution, declaration of bankruptcy, etc., we will inform you the recipient’s name and contact information and require the recipient to continue performing its duties as a personal information processing entity and continue to be bound by this Privacy Policy, otherwise the recipient will obtain your consent again.

How We Process Personal Information of Minors in China
The Services are mainly for adults. If you are a minor, we ask you to have your parent or guardian carefully read this Privacy Policy.  Please only use the Services or provide information to us if your parent or guardian provides consent.

For the collection of personal information of minors with parental consent, we will only use or publicly disclose such information when permitted by law, based on the parent or guardian’s explicit consent, or where it is necessary to protect minors. We will strictly follow the requirements in the Personal Information Protection Law and the Children’s Personal Information Network Protection Regulations.

If we discover that we collect any minor’s personal information without prior verifiable consent from their parent or guardian, we will try to delete the relevant data as soon as possible.

International Data Transfers
In principle, the personal information we collect and generate within the territory of the People's Republic of China will be stored in the territory of the People's Republic of China.

If we need to transfer your personal information outside of China, we will obtain your separate consent before the transfer.  We will use lawful transfer mechanism permitted by laws and regulations before transferring your personal information overseas and will take necessary measures to ensure that the processing of personal information by overseas recipients meets the personal information protection standards stipulated by applicable Chinese laws.

Your Rights

  • Access.  You have the right to access your personal information, unless otherwise provided by laws and regulations.

  • Correct Your Personal Information.  When you find that the personal information we process about you is incorrect, you have the right to request us to make corrections.

  • Delete Your Personal Information.  In the following circumstances, if Coca‑Cola does not actively delete your personal information, you have the right to request us to delete your personal information:

- The purpose of processing has been achieved, is impossible to be achieved, or it is no longer necessary to achieve the purpose of processing;

- We stop providing services, or the retention period ends;

- You have withdrawn your consent;

- Coca‑Cola violates laws, administrative regulations, or agreements while processing your personal information.

When you delete information from our service, we may not be able to delete corresponding information in the backup system immediately due to restrictions of applicable law and security technology. But we will safely retain your personal information and restrict any processing of it until it can be cleared in the backup system.

  • Change the Scope of Your Authorization or Withdraw Your Authorization.  The operation of each business function requires some basic personal information. For collecting and using additional personal information, you may provide or withdraw your authorization and consent at any time. You may also choose to cancel or close certain functions.

  • Cancel Your Account.  You may cancel the registered account at any time. After receiving your application to cancel your account, we cannot guarantee that the corresponding information will be deleted from the backup system immediately. However, such information will be deleted when the backup system is updated unless otherwise provided by laws and regulations.

  • Obtain Copy of Personal Information.  You have the right to obtain a copy of your personal information.  Subject to conditions stipulated by the national cyberspace administration, we can also directly transmit a copy of your personal information to a third party designated by you at your request.

If you want to exercise the rights mentioned above, please send an email to ConsumerSupport-CN@coca-cola.com.  To ensure safety, you may need to prove your identity by providing a written request or other means.  We may ask you to verify your identity before processing your request.

 

 

Controller
The controller for the personal information collected in connection with use of the Services in the European Economic Area, Switzerland and United Kingdom is NV Coca‑Cola Services SA, a company with registered office at Chaussée de Mons 1424, 1070 Brussels.

Processing
Coca‑Cola’s processing of your personal information is described above in this Privacy Policy, including:

  • Personal information collected and why it is collected (Section 2)

  • How Coca‑Cola uses your personal information (Section 4) and shares your personal information (Section 6)

  • How long Coca‑Cola retains your personal information (Section 8

Legal Bases for Coca‑Cola’s Processing
The legal bases for Coca‑Cola’s processing of your personal information depend on the context in which the personal information is collected and processed. Generally, we only collect personal information when

(i) Coca‑Cola needs the personal information to perform a contract with you (such as our terms of use), in which case we will advise you whether providing your personal information is mandatory and the possible consequences if you do not provide your personal information; 

(ii) when we have consent to do so (which consent you can withdraw at any time using the contact information below); or 

(iii) when the processing is in our legitimate business interests and not overridden by the privacy or other fundamental rights and freedoms of users (such as when we process personal information to prevent fraudulent use of the Services).

(iv) if we collect and use personal information in reliance on our legitimate interests (or those of any third party), this interest is to provide the Services and communicate with you about the Services and for responding to queries, improving the Services, advising users about new features or maintenance or undertaking marketing activities and similar commercial interests to make the Services available for you.  We may have other legitimate interests and if appropriate we will make clear our legitimate interests at the relevant time.

In some cases, we also may have a legal obligation to collect personal information from users.  If we ask you to provide personal information to comply with a legal requirement, we will make this clear at the relevant time and advise you whether providing your personal information is mandatory and the possible consequences if you do not provide your personal information.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at privacy@coca-cola.com.

Cookie Policy
In the EEA, Switzerland and UK, Coca‑Cola has a cookie policy separate from this Privacy Policy.  Please check the Coca‑Cola website that you use for more information. 

Data Subjects Rights
To the extent provided under the GDPR, you have the following rights with respect to personal information concerning you:

  • Right of access your personal information

  • Right to rectification (i.e., correction, update)

  • Right to erasure 

  • Right to restrict processing 

  • Right to data portability (i.e., receive an electronic copy of your personal information for purposes of transmitting it to another organization)

  • Right to withdraw consent at any time

If you would like to access, correct, update, suppress, restrict, object to or delete personal information that you have previously provided to Coca‑Cola as or if you would like to receive an electronic copy of your personal information for purposes of transmitting it to another company (where this right to portability is provided to you by law), please submit your request to us as follows:

  • Complete the One Trust form available here: privacyportal

  • By post at this address: Consumer Interaction Centre, PO Box 73229, London E14 1RP

  • Our EU Data Protection Officer is available at: dpo-europe@coca-cola.com

In your request, please make clear what personal information you would like to have changed, whether you would like to have your personal information suppressed from our database or other limitations you would like to put on our use of your personal information.  For your protection, we verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable and within the time periods required by applicable law.

Please also see our Data Privacy Framework Privacy Policy, which describes how Coca‑Cola handles personal data that Coca‑Cola receives in the U.S. from the EU, UK and Switzerland in reliance on the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework, as set forth by the U.S. Department of Commerce (collectively, the DPF Framework).  If the terms in this Privacy Policy and the DPF Privacy Policy conflict, then the DPF Privacy Policy governs with respect to personal information that Coca‑Cola receives in the U.S. under the DPF Framework.  To learn more about the Data Privacy Framework program and to view our certification, please visit https://www.dataprivacyframework.gov/.

Please note that we often need to retain certain personal information for recordkeeping purposes and/or to complete any transaction that you began prior to submitting your request (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the personal information provided until after the completion of the purchase or promotion). We also may not delete certain personal information for legal reasons.

How to Contact Data Protection Authorities

EU Data Protection Authorities

You have a right to lodge a complaint about how we process your personal information with the appropriate EU data protection authority.  Please click here for more information. 

Switzerland’s Data Protection Regulator

Office of the Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1
CH - 3003 Berne
Tel: 41 (0)58 462 43 95 (mon.-fri., 10-12 am)
Telefax: 41 (0)58 465 99 96
https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact/address.html

United Kingdom’s Data Protection Regulator

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF
Telephone: 0303 123 1113
Fax: 01625 524510
https://ico.org.uk/global/contact-us/

Coca‑Cola may transfer personal information across borders to any of the places outside of Hong Kong where Coca‑Cola and our suppliers and partners do business. Other jurisdictions may have data protection laws that are different from (and, in some cases, less protective) than the laws in Hong Kong.

By using the Services (including our  Services and Apps), you consent to the transfer of your personal information to places outside of Hong Kong, and you acknowledge that such places may have data protection laws that are different from (and, in some cases, less protective) than those in Hong Kong.

Data Subjects Rights
To the extent provided under the Personal Data (Privacy) Ordinance (PDPO) in Hong Kong, you have the following rights with respect to personal information concerning you:

  • check whether Coca‑Cola hold information about you and to access such information;

  • require Coca‑Cola to correct any data relating to you which is inaccurate; and

  • ascertain Coca‑Cola policies and practices in relation to information and to be informed of the types of personal information held by Coca‑Cola.

As permitted under the PDPO, Coca‑Cola have the right to charge a reasonable fee for the processing of any data access request. The person at Coca‑Cola to whom requests for access to data or correction of data or for information regarding the policies and practices of and types of data held by us should be addressed to: 

System Administrator

(via mail)
Coca‑Cola China Limited
24/F, Cambridge House,
Taikoo Place,
979 King's Road,
Quarry Bay,
Hong Kong

The applicable law governing this Privacy Policy is Digital Personal Data Protection Act, 2023 (DPDPA), Information Technology Act, 2000 and Reasonable Security Practices And Procedures And Sensitive Personal Data Or Information Rules, 2011, except as respect things done or omitted to be done before such supersession, issued under the Information Technology Act, 2000.

Email Address of the Grievance Officer appointed by Coca Cola India Private Limited (CCIPL): 

gocci@coca-cola.com.  

Registered Office of CCIPL: Plot No. 1109-1110, Village Pirangut, Taluka Mulshi, Distt. Pune

Corporate Office of CCIPL: 1601-1701, One Horizon Center, DLF Golf Course Road, Phase V, Sector 43, Gurgaon, Haryana

Rights of Data Principals
Under the DPDPA, you have the following rights:

  • Right to seek information on the personal data being processed, the processing activities, and identities of all the data fiduciaries and processors that their data has been shared with;

  • Can ask data fiduciaries to correct or erase your personal data;

  • Right to nominate an individual to exercise rights on your behalf in the event of death or incapacitation.

  • Right to avail grievance redressal mechanisms from the Data Fiduciaries.


Obligations of Data Fiduciaries under the DPDPA
We the Data Fiduciaries have the following obligations, including but not limited to these listed herein,  towards you:

  • We are responsible for compliance for any processing undertaken on our behalf by a Data Processor.

  • We will delete personal data, and/or cause our data processor to delete it, if you withdraw your consent or if it is reasonable to assume that the specified purpose is no longer being served. However, we will retain the data, if required by law. 

  • We are responsible for reporting personal data breaches.  Under DPDPA, personal data breach is broadly defined to include any ‘unauthorised processing’ or ‘accidental disclosure’ of personal data that compromises the confidentiality, integrity, or availability of personal data.

Privacy Policy is linked herein https://www.coca-cola.com/in/en/legal/privacy-policy

 

Your representation when participating in a promotion activity.
When you participate in sales or marketing promotion activities, you confirm that you are 13 years of age or older. You also confirm that if you are between 13 years of age but under 21 years of age, you have obtained consent from your parents or legal guardian to participate in such activities according to the terms and conditions of the promotion and the privacy policy.

Coca‑Cola maintains and implements personal information protection policies and procedures.

You understand and agree that Coca‑Cola may transfer your personal data to a country outside of Indonesia. We will coordinate with the relevant authority before the transfer and where applicable, transfer of information to other jurisdiction will be done to a country with a data protection policy that is equal or stricter to the data protection regulation in Indonesia.

Coca‑Cola will inform you regarding a data breach involving your personal information as required by applicable law.

The controller of your personal information is: PT Coca‑Cola Indonesia South Quarter Tower B, Penthouse Floor, Jl. R. A. Kartini Kav. 8, Cilandak Barat, Jakarta Selatan

If you believe that Coca‑Cola’s personal information processing violates applicable law, you have the right to lodge a complaint with the Ministry of Communication and Informatics, Jl. Medan Merdeka Barat No.9, RT.2/RW.3, Gambir, Kecamatan Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10110 

Phone: (+62-21) 159
https://www.kominfo.go.id/

Please see our separate privacy policy for residents of Japan available at https://www.cocacola.co.jp/privacy-policy if any provisions of this Privacy Policy are inconsistent with the provisions of the privacy policy for residents of Japan, the privacy policy for residents of Japan shall prevail.

  • Residents of Argentina

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

  • Information

  • Access

  • Update or Rectification

  • Erasure

You can exercise your privacy rights by submitting a request to privacy@coca-cola.com or Servicios y Productos para Bebidas Refrescantes SRL – Vedia 4090 – C.A.B.A. – Argentina- Attn: Responsible de Bases de Datos. 

In your request, please make clear the personal information to which your request relates. Please also attach a copy of your National Identity Document. For your protection, we may verify your identity and geographic residency before fulfilling your request. Legal Representatives must attach the documentation that proves the validity of the legal representation. We will comply with your request as soon as reasonably practicable. 

The controller of your personal information is: Servicios y Productos para Bebidas Refrescantes SRL, Vedia 4090 – CABA – Argentina.

 

  • Residents of Brazil

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

  • Information

  • Confirmation of Processing

  • Access

  • Rectification

  • Deletion

  • Data Portability

  • Objection to Processing

  • Restriction of Processing

You can exercise your privacy rights by sending an email to privacy@coca-cola.com, or completing the form at https://privacidade.cocacola.com.br/dsr/index.html. You can also send a request via post to Praia de Botafogo, 374, Botafogo, Rio de Janeiro/RJ, ZIP Code: 22.250-907, attn:  Larissa Lourenço. 

In your request, please make clear the personal information to which your request relates.  For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.

The controller of your personal information is: Recofarma Indústria do Amazonas Ltda.

The Data Protection Officer is: Larissa Lourenço

Data Protection Regulator:
Autoridade Nacional de Proteção de Dados 
https://www.gov.br/anpd/pt-br

 

  • Residents of Ecuador 

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

  • Information

  • Access

  • Update or Rectification

  • Erasure

  • Restriction of Processing

  • Objection to Processing

  • Not to be subject to Automated Decision-making

  • Data Portability

You can exercise your privacy rights by sending an email to privacy@coca-cola.com.

In your request, please make clear the personal information to which your request relates.  For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.

The controller of your personal information is:
Coca‑Cola de Ecuador. S.A.
Republica de El Salvador N36.230 y Naciones Unidas. Edificio Citibank Piso 1. Quito, Ecuador
Tel: 593 2 382 622

 

  • Residents of Colombia

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

  • Information

  • Access

  • Update or Rectification

  • Restriction of Processing

  • Erasure

You can exercise your privacy rights by sending an email to privacy@coca-cola.com.

In your request, please make clear the personal information to which your request relates.  For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.

The controller of your personal information is: Coca‑Cola Bebidas de Colombia S.A., AK45 #103-60. Piso 8,
Bogotá, Colombia.

Data Protection Regulator:
Superintendencia de Industria y Comercio (SIC)
Carrera 13 No. 27 - 00, Pisos 1 y 3 Línea Gratuita Nacional: 01 8000 910165
https://www.sic.gov.co
Email: contactenos@sic.gov.co

 

  • Residents of Costa Rica

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

  • Access

  • Rectification

  • Erasure

You can exercise your privacy rights by sending an email to privacy@coca-cola.com.

In your request, please make clear the personal information to which your request relates.  For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.

The controller of your personal infomation is:
Coca‑Cola Industrias SRL, Plaza Tempo, Oficinas Corporativas, Escazú, San José, Costa Rica

Data Protection Regulator:
Agencia de Protección de Datos de los Habitantes (PRODHAB) 
San Pedro de Montes de Oca, Alameda, Avenida 7 y calle 49, edificio Da Vinci.
http://www.prodhab.go.cr/

 

  • Residents of Chile

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

  • Information

  • Access

  • Rectification

  • Deletion

  • Restriction to Processing

You can exercise your privacy rights by sending an email to privacy@coca-cola.com.

In your request, please make clear the personal information to which your request relates.  For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.

The controller of your personal information is: Recofarma Indústria do Amazonas Ltda.

 

  • Residents of Dominican Republic

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

  • Access

  • Rectification

  • Erasure

  • Objection to Processing

You can exercise your privacy rights by sending an email to privacy@coca-cola.com.

In your request, please make clear the personal information to which your request relates.  For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.

The controller of your personal information is:
Distrito La Hispaniola Compañía De Servicios, S.R.L.,
Avenida Núñez de Cáceres esquina Rómulo Betancourt, Downtown Center Bella Vista, Santo Domingo, República Dominicana
Attn:  Santiago Carrasco

 

  • Residents of Mexico

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

  • Information

  • Access

  • Rectification

  • Erasure

  • Objection to Processing

You can exercise your privacy rights by sending an email to privacy@coca-cola.com.

In your request, please make clear the personal information to which your request relates.  For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.

The controller of your personal information is: 
Servicios Integrados de Administración y Alta Gerencia, S. de R.L de C.V., The Coca‑Cola Export Corporation, Sucursal En México, Rubén Darío 115, Col. Bosque de Chapultepec, CP 11580, CDMX. 
Tel:+5255.5262.200

Data Protection Regulator: 
Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales
https://home.inai.org.mx/

 

  • Residents of Peru

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

  • Information

  • Access

  • Rectification

  • Erasure

  • Restriction of Processing

  • Objection to Processing

You can exercise your privacy rights by sending an email to privacy@coca-cola.com.

In your request, please make clear the personal information to which your request relates.  For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.

The controller of your personal information is:
Coca‑Cola Servicios de Perú, S.A., República de Panamá 4050. Surquillo. Lima, Perú,
Tel: (511) 411-4200

Data Protection Regulator:
Autoridad Nacional de Protección de Datos Personales
Scipión Llona 350 Miraflores - Lima – Perú
https://www.gob.pe/anpd
Email: protegetusdatos@minjus.gob.pe

 

  • Residents of Uruguay

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

  • Information

  • Access

  • Rectification

  • Erasure

  • Not to be subject to Automated Decision Making

You can exercise your privacy rights by sending an email to privacy@coca-cola.com.

In your request, please make clear the personal information to which your request relates.  For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.

Your representation when participating in a promotion activity.
When you participate in sales or marketing promotion activities, you confirm that you are 13 years of age or older. You also confirm that if you are between 13 years of age but under 18 years of age, you have obtained consent from your parents or legal guardian to participate in such activities according to the terms and conditions of the promotion and the privacy policy.

Rights of the Data Subject
In addition to the rights mentioned above, applicants also have the right to be notified as required under the applicable laws in the event of data breach.

Data Breach
In the event of a data breach, organisations must take steps to assess if it is notifiable. If the data breach likely results in significant harm to individuals, and/or is of significant scale, organizations are required to notify the Personal Data Protection Commissioner (PDPC) and the affected individuals as soon as practicable.

The controller of your personal information is:  Coca‑Cola Far East Limited (Malaysia Branch) 8/F Menara Shell Kuala Lumpur Sentral, No 211 Jalan Tun Sambanthan 50470, Kuala Lumpur, Malaysia

If you believe that Coca‑Cola’s personal information processing violates the applicable law, you have the right to lodge a complaint with:

Department of Personal Data Protection
Website: https://www.pdp.gov.my/jpdpv2/

Your representation when participating in a promotion activity
When you participate in sales or marketing promotion activities, you confirm that you are 13 years of age or older. You also confirm that if you are between 13 years of age but under 18  years of age, you have obtained consent from your parents or legal guardian to participate in such activities according to the terms and conditions of the promotion and the privacy policy.

The controller of your personal information is: Coca‑Cola Limited. No. 3/A Bogyoke Aung Sain Road, Level 14 Junction City Tower, Suite No. 16 - 19, Pabedan Township, Yangon, Myanmar

Your representation when participating in a promotion activity
When you participate in sales or marketing promotion activities, you confirm that you are 15 years of age or older.  

The controller of your personal information is: Coca‑Cola Oceania Limited.

Privacy Officer:
Email: privacyofficerau@coca-cola.com
Phone: 0800 505 123
Post: Attn: Privacy Officer
Coca Cola South Pacific Pty Limited
GPO Box 388
North Sydney, NSW 2059, Australia

If you believe that Coca‑Cola’s personal information processing violates the applicable law, you have the right to lodge a complaint with:

Office of the Privacy Commissioner
Address: PO Box 10 094, Wellington 6143
New Zealand
0800 803 909
Website:  https://privacy.org.nz/
Email: investigations@privacy.org.nz

When you participate in sales or marketing promotion activities, you confirm that you are 13 years of age or older. You also confirm that if you are between 13 years of age but under 18 years of age, you have obtained consent from your parents or legal guardian to participate in such activities according to the terms and conditions of the promotion and the privacy policy.

The controller of your personal information is: Coca‑Cola Papua New Guinea Limited. c/o Ashurst PNG, Level 11 MRDC Haus, Cnr of Musgrave Street and Champion Parade, Port Moresby, National Capital District, Papua New Guinea

If you believe that Coca‑Cola’s personal information processing violates applicable law, you have the right to lodge a complaint with:

National Information & Communications Technology Authority (NICTA)
Phone: (675) 303 3200
Website: https://www.nicta.gov.pg/

Your representation when participating in a promotion activity
When you participate in sales or marketing promotion activities, you confirm that you are 13 years of age or older. You also confirm that if you are between 13 years of age but under 18 years of age, you have obtained consent from your parents or legal guardian to participate in such activities according to the terms and conditions of the promotion and the privacy policy.

Coca‑Cola does not collect full date of birth from consumers in the Philippines. Coca‑Cola will obtain parental consent when Coca‑Cola is knowingly processing personal information of consumers under age 18. 

The controllers of your personal information are: Coca‑Cola Far East Ltd. (Philippines Regional Operating Headquarters) 24th Floor, Six/NEO Bldg., 5th Ave cor. 26th Street, Bonifacio Global City, Taguig

The Coca‑Cola Export Corporation (Philippines Branch) 24th Floor Net Lima, Building 5th Avenue corner 26th Street Bonifacio Global City Taguig, Manila, 1634 Philippines

Email: mbernardino@coca-cola.com
Data Privacy Officer

If you believe that Coca‑Cola’s personal information processing violates applicable law, you have the right to lodge a complaint with:

National Privacy Commission
Address: 5th Floor Delegation Building, PICC Complex, Roxas Boulevard, Manila.
Email: info@privacy.gov.ph
Website: www.privacy.gov.ph

Your representation when participating in a promotion activity
When you participate in sales or marketing promotion activities, you confirm that you are 13 years of age or older. You also confirm that if you are between 13 years of age but under 18 years of age, you have obtained consent from your parent or legal guardian to participate in activities according to the terms and conditions of the promotion and the privacy policy.

Rights of the Data Subject
In addition to the rights as mentioned above, employees also have the right to be notified as required under the applicable laws in the event of data breach.

Data Breach
In the event of a data breach, Coca‑Cola must take steps to assess if it is notifiable. If the data breach likely results in significant harm to individuals, and/or is of significant scale, organizations are required to notify the Personal Data Protection Commission and the affected employees as soon as practicable.

The controllers of your personal information are: Pacific Refreshments Pte Ltd and Coca‑Cola Asia Pacific Pte Ltd. 

Pacific Refreshments Pte Ltd 1 Harbourfront Avenue, 4th floor Keppel Bay Tower, Singapore 098632
Email: pjtan@coca-cola.com
Data Privacy Officer

If you believe that Coca‑Cola’s personal information processing violates applicable law, you have the right to lodge a complaint with:

Personal Data Protection Commission Singapore
Address: 10 Pasir Panjang Road, #03-01 Mapletree Business City Singapore 117438
Website: https://www.pdpc.gov.sg/

Coca‑Cola may transfer personal information across borders to any of the places outside of Taiwan where Coca‑Cola and our suppliers and partners do business. Other jurisdictions may have data protection laws that are different from (and, in some cases, less protective) than the laws in Taiwan.

By using Coca‑Cola’s Services (including our WebServices and Apps), you consent to the transfer of your personal information to places outside of Taiwan, and you acknowledge that such places may have data protection laws that are different from (and, in some cases, less protective) than those in Taiwan.

Rights of the Data Subject
To the extent provided under the Personal Data Protection Act (PDPA) in Taiwan, you have the following rights with respect to personal information concerning you:

  • check whether Coca‑Cola hold information about you and to access such information;

  • require Coca‑Cola to correct any data relating to you which is inaccurate; 

  • require Coca‑Cola to provide you with the copies of your personal data;

  • require Coca‑Cola to stop collecting, processing and using your personal data;

  • require Coca‑Cola to delete your personal data; and

  • ascertain Coca‑Cola’s policies and practices in relation to information and to be informed of the types of personal information held by Coca‑Cola.

As permitted under the PDPA, we have the right to charge a reasonable fee for the processing of any data access request. Requests for access to your personal data or correction of your personal data or for information regarding the policies and practices of and types of personal data held by us should be addressed to privacy@coca-cola.com or via mail to: 

System Administrator
Coca‑Cola China Limited
24/F, Cambridge House,
Taikoo Place,
979 King's Road,
Quarry Bay,
Hong Kong

The Thailand Personal Data Protection Act of 2019 applies to the processing of personal information of residents of Thailand.

Your representation when participating in a promotion activity
When you participate in sales or marketing promotion activities, you confirm that you are 13 years of age or older, have Thai nationality, and have a domicile in Thailand. If it is later found that you are younger than 13 years of age, we have the right to revoke any rewards due to non-compliance with terms and conditions of the promotion. You also confirm that if you are between 13 years of age but under 20 years of age, you have obtained consent from your parents or legal guardian to participate in such activities according to the terms and conditions of the promotion and the privacy policy.

The controller of your personal information is: Coca‑Cola (Thailand) Ltd.  No. 214, 2nd-3rd Floors, Thai Namthip Building (North Park Project), Mu 5, Vibhavadi-Rangsit Road, Thung Song Hong Sub-district, Lak Si District, Bangkok, Thailand. Please contact privacythailand@coca-cola.com with questions.

Following is a summary of your data protections rights:

Your right of access to personal information
You have the right to obtain confirmation as to whether we process personal information about you, receive a copy of your personal information held by us as a controller and obtain certain other information about how and why we process your personal information.

Your right to rectification/amendment of personal information
You have the right to request your personal information to be amended or rectified where it is inaccurate (for example, if you change your name or address) and to have incomplete personal information completed.   When practically possible, once we are informed that any personal information processed by us is no longer accurate, we will make updates as appropriate based on your updated information. 

Your right to erasure/right to be forgotten
You have the right to obtain deletion of your personal information in the following cases: 

  • The personal information is no longer necessary in relation to the purposes for which it was collected and processed. 

  • Our legal grounds for processing is consent, you withdraw consent, and we have no other lawful basis for the processing. 

  • Our legal grounds for processing is that the processing is necessary for legitimate interests pursued by us or a third party, you object to our processing, and we do not have overriding legitimate grounds. 

  • You object to our processing for direct marketing purposes. 

  • Your personal information has been unlawfully processed. 

  • Your personal information must be erased to comply with a legal obligation to which we are subject.

Your right to restrict processing
You have the right to restrict our processing of your personal information in the following cases: 

  • You contest the accuracy of the personal information we process about you. We must restrict processing the contested information until we can verify the accuracy of your personal information. 

  • The personal information shall be erased or destroyed, but you request the restriction of the use of that personal information instead.  

  • It is no longer necessary to retain the personal information for the purposes of the collection, but you request us to retain that personal information for the purposes of the establishment, compliance, or exercise of legal claims, or the defense of legal claims.  

  • The personal information is pending verification of legitimate grounds to process it, of its necessity for legal claims (establishment, compliance, exercise, or defense), or of its necessity for us to perform a task in public interest. 

Your right to object to processing
You have the right to object to our processing of your personal information in the following cases: 

  • the personal information was collected for the necessity of: 

  • the performance of a task carried out in the public interest by us, or the exercising of official authority vested in us, and legitimate interests of Coca‑Cola;

  • the collection, use, or disclosure of such personal information is for the purpose of direct marketing; 

  • the collection, use, or disclosure of the personal information for the purpose of scientific, historical or statistic research. 

We reserve the right to refuse your request if we can prove that (i) there is compelling legitimate grounds for processing this personal information, or it is necessary for the establishment, compliance, exercise or defense of legal claims or (ii) the processing of your personal information for the purpose of scientific, historical or statistic research is necessary to performance of a task carried out for reasons of public interest. 

Your right to information portability
You have a right to receive your personal information you provided us and have the right to send the information to another organization (or ask us to do so if technically feasible) where:  

  • our lawful basis for processing the personal information is consent or necessity for the performance of our contract with you and  

  • the processing is carried out by automated means. 

Your right to withdraw consent
Where we process personal information based on consent, individuals have a right to withdraw consent at any time. We do not generally process personal information based on consent (as we can usually rely on another legal basis).  

If you believe that Coca‑Cola’s personal information processing violates applicable law, you have the right to lodge a complaint with:

Thailand Personal Data Protection Commission
Ministry of Digital Economy and Society
Address: No. 120, Moo 3, The Government Complex, Tower B, Changwattana Road, Lak Si, Bangkok, Thailand, Bangkok
Tel: 662-142-1033, 662-141-6993
Email: pdpc@mdes.go.th
Website: https://www.mdes.go.th/mission/82

Coca‑Cola provides you with the option to review, correct, update, or modify personal information you have previously provided.  To exercise these rights, please:

In your request, please make clear what personal information you would like to have changed, whether you would like to have your personal information suppressed from our database or other limitations you would like to put on our use of your personal information.  For your protection, we may need to verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable and within the time periods required by applicable law. 

Throughout this section for Residents of the United States, we use the following terms with the following meanings:

  • Consumer  (or  you) means an individual acting in a personal or household context who uses the Services and, for California residents, individuals acting in a business-to-business context.

  • U.S. Privacy Laws means the Colorado Privacy Act; Connecticut's Act Concerning Personal Data Privacy and Online Monitoring; Utah Consumer Privacy Act; Virginia Consumer Data Protection Act; and similar laws enacted from time to time in other U.S. states, each as amended, repealed, consolidated or replaced from time to time.

If you have an account with us, you also may make certain requests directly through your account profile page.  Please note that changes you make on your account profile page through the Services may not always be reflected on parts of the Services operated by us.

Residents of California. This California Privacy Notice (California Privacy Notice) applies to Coca‑Cola’s processing of personal information of residents of the U.S. State of California (California Consumers) as required by the California Consumer Privacy Act of 2018, as amended (CCPA).  This "Residents of California" section contains our Notice at Collection under CCPA.  

If you are a California Consumer, this California Privacy Notice is designed to help you understand the categories of personal information that we collect about you, where we get that personal information, why we process it, who we share it with, and the rights you have to know and control your personal information.  If this California Privacy Notice and any provision in the rest of our Privacy Policy conflict, then this California Privacy Notice controls for the processing of personal information of California Consumers.  This California Privacy Notice does not apply to Coca‑Cola’s employees, contractors, contingent workers, or job applicants. 

In this "Residents of California" section, Business Purposes means performing the Services; managing and processing interactions and transactions with California Consumers; securing and debugging the Services; advertising and marketing; quality assurance; research and development; and other business purposes as may be defined in CCPA from time to time; and Service Providers means organizations that process personal information on behalf of Coca‑Cola and contractors and other organizations with which Coca‑Cola shares personal information pursuant to a contract for Business Purposes.

NOTICE AT COLLECTION
For CCPA purposes, Coca‑Cola generally acts as a “Business” with respect to your personal information, which means that Coca‑Cola determines how and why the personal information that Coca‑Cola collects from or about you is handled.  (A “Business” is similar to a “controller” which is defined in the preamble to this Privacy Policy.)

This Notice at Collection of personal information describes our personal information collection practices when we are acting as the Business, including a list of the categories of personal information we collect, the purposes for which we collect personal information and the sources from which we collect personal information.

This Notice at Collection covers the twelve (12) months prior to the "Last Updated" date above. This Notice at Collection is updated at least once per year. If this Notice at Collection conflicts with the Privacy Policy, this Notice at Collection will govern as to California Consumers, unless expressly stated otherwise. If Coca‑Cola’s processing materially changes between updates to this Notice at Collection, Coca‑Cola will provide a supplemental notice when or before the changes apply.

Although we already explain what personal information we collect and why above in this Privacy Policy, the CCPA requires that we make certain disclosures using the categories of personal information used in the definition of personal information in the CCPA.   

In the preceding 12 months, Coca‑Cola has collected the following categories of personal information:

Category: Identifiers
Source: Directly from you
Purpose: Performing the Services of Advertising and Marketing
Third party recipients: service providers, including marketing vendors, data clean rooms, Affiliates and bottler partners, other third parties
Sold/Shared: Yes

Category: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Source: Directly from you
Purpose: Performing the Services of Advertising and Marketing
Third party recipients: Service providers, including marketing vendors, data clean rooms, Affiliates and bottler partners, other third parties
Sold/Shared: Yes

Category: Protected classification characteristics under California or federal law
Source: Directly from you
Purpose: Performing the Services of Advertising and Marketing
Third party recipients: Service providers, including marketing vendors, data clean rooms, Affiliates and bottler partners, Other third parties
Sold/Shared: Yes

Category: Commercial information
Source: Directly from you
Purpose: Performing the Services
Third party recipients: Service providers, including marketing vendors, data clean rooms, Affiliates and bottler partners, Other third parties
Sold/Shared: Yes

Category: Biometric information, which is information about your physiological, biological or behavioral characteristics
Source: Coca‑Cola does not collect this information without your prior specific consent
Purpose: Coca‑Cola does not collect this information as of the Effective Date without your prior specific consent
Third party recipients: Service providers
Sold/Shared: No

Category: Internet or other electronic network activity
Source: Directly from you, Automatically collected during use of the Services
Purpose: Performing the Services
Third party recipients: Service providers, including marketing vendors, data clean rooms, Affiliates and bottler partners, Other third parties
Sold/Shared: Yes

Category: Geolocation data
Source: Directly from you, Automatically collected during use of the Services
Purpose: Performing the Services
Third party recipients: Service providers, Other third parties
Sold/Shared: Yes

Category: Audio, electronic, visual, or similar information
Source: Directly from you
Purpose: Performing the Services
Third party recipients: Service providers
Sold/Shared: Yes

Category: Professional or employment-related information
Source: Directly from you, From third parties
Purpose: Performing the Services, Advertising and Marketing
Third party recipients: Service providers, including marketing vendors, data clean rooms, Affiliates and bottler partners
Sold/Shared: Yes

Category: Inferences drawn from other categories to create a profile about a California Consumer
Source: Coca‑Cola
Purpose: Advertising and Marketing
Third party recipients: Service providers, including marketing vendors, data clean rooms, Affiliates and bottler partners, other third parties
Sold/Shared: Yes

Generally, when we collect precise geolocation information or other personal information  that is “sensitive” under California law, Our use of this personal information  is to perform a Service you have requested and is consistent with the permitted business purposes in California Civil Code § 1798.100 et seq. and implementing regulations.  We will collect your consent for any other use.  

Coca‑Cola does not collect:

  • Government Issued Identification Numbers (e.g., social security, driver’s license, state identification card or passport number)

  • Non-public Education Records as defined in Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99), i.e., education records directly maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, schedules, identification codes, financial information or disciplinary records

  • Communication Content (e.g., the contents of a California Consumer's mail, email and text messages, other than when Coca‑Cola is the intended recipient of the communication)

  • Health Information (personal information collected and analyzed concerning a California Consumer's health, medical history, mental or physical health, diagnosis/condition and medical treatment)

  • Sex Life / Sexual Orientation (personal information collected and analyzed concerning a California Consumer's sex life or sexual orientation)

When we disclose personal information to third parties, we have no actual knowledge that we have sold or shared personal information collected from or about anyone under 16 years old.

Your California Consumer Privacy Rights
CCPA offers California Consumers the following key privacy rights:

  • Right to Access Information: You have the right to request access to personal information collected about you and information regarding the source of that information, the purposes for which we collect it and the third parties and service providers with whom we share it.

- Categories:  You may request any of the following for the period that is 12 months prior to the request date: (1) categories of personal information we have collected about you; (2) categories of sources from which we collected your personal information; (3) the business or commercial purposes for our collection, sale, sharing of your personal information; (4) the categories of third parties to whom we have disclosed your personal information; (5) a list of the categories of personal information disclosed for a business purpose, and, for each, the categories of recipients, or that no disclosure has occurred; and (6) a list of the categories of PI we have sold or shared about you, and, for each, the categories of recipients, or that no sale or sharing has occurred.

- Specific Pieces:  You may request to confirm if we are processing your personal information and, if we are, to obtain a transportable copy, subject to applicable request limits, of your personal information that we have collected and are maintaining, subject to certain limitations.
 

  • Right to Request Deletion: You have the right to request that we delete certain personal information that we have collected from you.
  • Right to Correct: You have the right to correct inaccurate personal information about you. Note that correction requests are subject to certain limitations, and we may choose to delete rather than correct your personal information in some circumstances

  • Right to Opt-Out of Sale of Personal Information to Third Parties:  Our disclosure of your personal information to third party advertising and analytics providers may constitute a sale under certain state laws and, in California, may also constitute “sharing” (which is a term used to address the sharing of information for advertising purposes). To the extent that our use constitutes a sale or sharing of your personal information, you have the right to opt-out by (a) enabling an opt-out preference signal or Global Privacy Control on your browser which is recognized by our U.S.-facing websites, (b) opting-out of cookies in our cookie preference center, or (c) for non-cookie personal information (e.g., your email address), submitting an opt-out request at https://us.coca-cola.com/dsrform.

    - You need to exercise a separate opt-out request on our cookie preference center by clicking on the "Cookies" link in the footer of https://www.coca-cola.com/us/en. This is because we use different technologies to apply preferences for opting out of cookie personal information vs. non-cookie personal information. Our cookie preference center enables you to exercise an opt-out request and enable certain cookie preferences on your browser / device. You must  exercise your preferences from each browser you use and on each device that you use. Since your browser opt-out is designated by a cookie, if you clear or block cookies, your preferences are no longer effective and you must enable them again by clicking on the "Cookies" link in the footer of . If you use ad blocking software, our cookie preference center may not appear when you visit the Services and you may need to use the link above to access the cookie preference center.

  • Right to Limit Sensitive Personal Information Processing:  Coca‑Cola will ask for your consent if we sensitive personal information for any purpose that is not exempt from consumer choice under the CCPA (e.g., to perform the services/provide the goods that you requested).

  • Right Against Discrimination: We will not discriminate against you for exercising your rights under the CCPA. We will not deny you goods or services for exercising your rights; charge you a different price or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, because you exercised your rights; provide you a different level or quality of goods or services because you exercised your rights; or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services as a result of exercising your rights.

  • Automated Decision Making / Profiling:  We may engage in processing that may constitute automated decision making or profiling under the CCPA.  You have the right to opt-out of certain types of automated decision making or profiling processing.

To submit a request to exercise your California privacy rights, please:

  • call toll-free to 1-800-438-2653

Please note:

  • We may (and in some cases are required to) verify your identity before we can act on your request to exercise your California privacy rights.  After we receive and process your request, we will contact you using the email address provided in your request with instructions on how to verify your identify, after which we will check our records for matching information.  

  • We may not honor part or all your request – for example, certain information we collect may be exempt from this California Privacy Notice, such as public information made available by a government entity or information covered by a different privacy law.  In these situations, we will explain why we do not honor your request when we respond to you.

Notice of Financial Incentive
We may offer discounts or other benefits to California Consumers enrolled in certain rewards or promotional programs, including but not limited to: (1) California Consumers can opt-in to email promotions from CocaCola by submitting their email address through the Site. Additional terms and conditions are posted there. (2) California Consumers can snap and upload sip & scan codes to access rewards, sweepstakes and other experiences. California Consumers who are logged into their Coke.com account while participating in sip & scan may save and redeem such rewards. (3) California Consumers can create a CocaCola account and receive 15% off their first order at the CocaCola store.  (4) California Consumers can register for an account and get free or discounted products. (5) California Consumers can participate in Coca‑Cola’s social promotions, contests or sweepstakes for a chance to receive the benefits described in each such promotion.  

Coca‑Cola does not generally assign monetary or other value to consumers’ personal information and our promotions activity changes continually. To the extent California law requires that a value be assigned to such programs, or the price or service differences they involve, Coca‑Cola values the personal information collected and used under each program as being equal to the value of the discounts or other financial incentives provided in each such program, based upon a practical and good-faith effort to assess on an aggregate basis for all collected information: (1) the type of personal information collected in each program (e.g., email address), (2) the use of such information by CocaCola in connection with its marketing activities, (3) the range of discounts provided (which can depend on each consumer’s purchases under such offers), (4) the number of individuals enrolled in respective programs, and (5) the products for which the benefits (such as price difference) can apply. These values can change over time. Note that this description is without waiver of any proprietary or business confidential information, including trade secrets, and it does not constitute any representation with regard to generally accepted accounting principles or financial accounting standards.

A different California law permits California residents to request a notice disclosing the categories of Personal Information about you that we have shared with third parties for their direct marketing purposes during the preceding calendar year. At this time, Coca‑Cola does not share Personal Information with third parties for their direct marketing purposes.

Residents of Other U.S. States.
The U.S. Privacy Laws offer Consumers certain rights with respect to their personal information. Coca‑Cola will honor these rights for any U.S. resident. They include:

  • Right to Access Information: You have the right to access and obtain a copy of your personal information.

  • Right to Request Deletion: You have the right to request that we delete personal information provided by or obtained about you.

  • Right to Correct: You have the right to correct inaccuracies in your personal information

  • Right to Opt-Out: Our disclosure of your personal information to third party advertising and analytics providers may constitute a sale under certain state laws. In addition, we use cookies to serve targeted ads. You have the right to opt-out of these activities by (a) enabling an opt-out preference signal or Global Privacy Control on your browser which is recognized by our U.S.-facing websites, (b) opting-out of cookies in our U.S.-facing websites’ cookie preference center, or (c) for non-cookie personal information, submitting an opt-out request at https://us.coca-cola.com/dsrform.

To protect Consumers, if we are unable to verify a privacy rights request, we are unable to honor the request. We will use personal information provided in a verified privacy rights request only to verify identity or agent authority to make the privacy rights request and to track and document responses unless Coca‑Cola also received the personal information for another purpose.

Agent Requests
You may use an authorized agent to make a privacy rights request for you. Before you can authorize an agent, Coca‑Cola requires that you complete our form here. We also may require that you directly confirm that you authorized the agent to submit requests on your behalf. Please note that it may take additional time to verify and fulfill agent-submitted requests. Once confirmed, your authorized agent may exercise privacy rights on your behalf, subject to the requirements of applicable law.  

Appeals
You may appeal Coca‑Cola's decision regarding a request by email at privacy@coca-cola.com. Please use the same email address that you used to submit the initial privacy rights request when you submit your Request to Appeal and please add “Request to Appeal” in the subject line of the email. If you do not use the same email address, Coca‑Cola cannot link your Request to Appeal to your initial privacy rights request.

Coca‑Cola's Responses
Some personal information that we maintain is insufficiently specific for us to be able to associate it with a verified Consumer (e.g., data tied only to a pseudonymous browser ID). We do not include that personal information in response to those requests. If we deny a request, in whole or in part, Coca‑Cola will explain the reasons in our response.

Coca‑Cola will make commercially reasonable efforts to identify personal information that we process to respond to a privacy rights request. In some cases, particularly with voluminous and/or typically irrelevant data, we may suggest you receive the most recent or a summary of your personal information and give you the opportunity to elect whether you want the rest. We reserve the right to direct you to where you may access and copy responsive personal information yourself. We will typically do not charge a fee to fully respond to your requests; provided, however, that we may charge a reasonable fee or refuse to act upon a request, if your request is excessive, repetitive, unfounded or overly burdensome. If we determine that the request warrants a fee or that we may refuse it, we will give you notice explaining why we made that decision. You will be provided a cost estimate and the opportunity to accept such fees before we will charge you for responding to your request.

Retention of your Personal Information
We retain personal information about a Consumer for as long as the Consumer’s account is active and otherwise as long as necessary for the purposes described above.  We also retain personal information as long as necessary to comply with legal obligations, resolve disputes and enforce our agreements. When determining the retention period, we consider various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you and mandatory retention periods under applicable law.  

Your representation when participating in a promotion activity
When you participate in sales or marketing promotion activities, you confirm that you are 13 years of age or older. You also confirm that if you are between 13 years of age but under 18 years of age, you have obtained consent from your parents or legal guardian to participate in such activities according to the terms and conditions of the promotion and the privacy policy.

If you believe that Coca‑Cola’s personal information processing violates applicable law, you have the right to lodge a complaint with:

The Ministry of Public Security (MPS)
Address: No. 44 Yet Kieu Street, Hoan Kiem District, Hanoi City, Vietnam.
Tel: (+84) 069 234 3647 - 069 234 1165
Website: bocongan.gov.vn

The controllers of your personal information are: Pacific Refreshments Pte Ltd and The Representative Office of Coca‑Cola Southeast Asia, Inc.235 Dong Khoi Street, District 1, Ho Chi Minh City.

* * * * *

Following is additional information about the Coca‑Cola entity that acts as controller of your personal information in jurisdictions not described above:

Bangladesh
Coca‑Cola Bangladesh Beverages Limited
Crystal Palace (11th Floor), Rd 140, Dhaka 1212, Bangladesh

Kingdom of Bhutan
TASHI BEVERAGES LIMITED
POST BOX # 267, PASAKHA BHUTAN.
00975-77190300 (O)

Republic of Maldives
Male Aerated Water Company
5GH7+CG8, Boduthakurufaanu Magu, Malé, Maldives

Nepal
Bottlers Nepal Limited and Bottlers Nepal
Bottlers Nepal Limited,
Balaju Industrial District, Balaju,
Kathmandu, Nepal, P.O. Box: 2253
+977-01-4352986, +977-01-4352988

Bottlers Nepal (Terai) Limited, 
Gondrang, Bharatpur-9, Chitwan, 
Nepal, P.O. Box: 20
+977-056420216

Sri Lanka
Coca‑Cola Beverages Sri Lanka Limited
B214, Biyagama Road, Colombo, Sri Lanka

Ukraine
Coca‑Cola Ukraine Limited LLC
139 Velyka Vasylkivska Street, 13 floor
Velyka Vasylkivska Kyiv, 03150
Ukraine

14. The DPF

THE EU-US DATA PRIVACY FRAMEWORK POLICY
The Coca‑Cola Company (“Coca‑Cola” or “we”) complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. 

Coca‑Cola has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the Processing of Personal Information received from the European Union (EU) in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Coca‑Cola has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) about the Processing of Personal Information received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this Privacy Statement and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework program and to view our certification, please visit https://www.dataprivacyframework.gov.

(Note: the Swiss-U.S. DPF is awaiting finalization as of the date of this DPF Policy. Please visit here for more information.)

DEFINITIONS

In this Coca‑Cola Company Data Privacy Framework Privacy Policy (DPF Policy), the following terms have the following meanings:

  • Agent means any third party that collects or uses Personal Information under the instructions of, and solely for, Coca‑Cola or to which Coca‑Cola discloses Personal Information for use on Coca‑Cola's behalf.

  • Data Subject  (or you) means a natural person whose Personal Information is covered by this DPF Policy.

  • Controller means a person or organization which, alone or jointly with others, determines the purposes and means of the Processing of Personal Information.

  • DPF Principles means the EU-U.S. DPF Principles (defined above) and Swiss-U.S. DPF Principles (defined above), as set forth by the U.S. Department of Commerce here.

  • DPF Program means, collectively, EU-U.S. DPF, UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.

  • Personal Information means any information, including Sensitive Personal Information, relating to an identified or identifiable natural person that is received by Coca‑Cola in the U.S. from the EEA, Switzerland or UK/Gibraltar, and recorded in any form.

- An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

  • Processing means any operation or set of operations performed on Personal Information, whether or not by automated means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure or dissemination, and erasure or destruction.

  • Sensitive Personal Information means Personal Information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, information specifying an individual’s sex life, and any Personal Information received by Coca‑Cola from a third party that the third party identifies and treats as sensitive.

WHEN THIS DPF POLICY APPLIES

This DPF Policy applies to Personal Information transferred from member countries of the European Economic Area (EEA, which is the member states of the EU plus Iceland, Liechtenstein and Norway), the United Kingdom (UK), and Switzerland to Coca‑Cola in the U.S. in reliance on the EU-U.S. DPF, UK Extension to the EU-U.S. DPF or the Swiss-U.S. DPF.  

Personal Information that Coca‑Cola Processes in compliance with the DPF Program is covered by Coca‑Cola’s other privacy-related requirements and policies (collectively, the Coca‑Cola Privacy Policies), such as:

  • Personal Information Processed about users of Coca‑Cola’s websites, mobile applications, widgets and other online and offline services (together, the Services) is subject to the Coca‑Cola Privacy Policy (available at https://www.coca-cola.com/gb/en/legal/privacy-policy for the UK, and, for the EEA and Switzerland, by selecting the relevant country here) or, for some Services, the privacy policy, notice or statement linked or posted in those Services. 

  • Personal Information regarding external job applicants is described in The Coca‑Cola Applicant Privacy Notice applies to Personal Information collected from or about applicants.

  • Personal Information regarding Coca‑Cola’s current or past employees, interns, contractors and contingent workers is subject to Coca‑Cola’s Employee Privacy Notices and to Coca‑Cola’s DPF Policy for HR Data, which are available on KO Connect (Coca‑Cola’s intranet). 

This DPF Policy does not apply to Personal Information transferred under Standard Contractual Clauses or any approved derogation from the EU General Data Protection Regulation, the UK General Data Protection Regulation or the Swiss Federal Data Protection Act.   While the DPF Program is an authorized international transfer mechanism to enable Coca‑Cola to receive Data Subjects’ Personal Information in the U.S., Coca‑Cola’s obligations and Data Subject rights under the DPF Program are separate from those under EU General Data Protection Regulation, the UK General Data Protection Regulation and the Swiss Federal Data Protection Act. 

COCA-COLA’S COMMITMENT TO THE DPF PRINCIPLES

Coca‑Cola commits to applying the DPF Principles to all Personal Information that Coca‑Cola in the U.S. receives from the EEA, UK and Switzerland in reliance on the DPF Program.  Coca‑Cola’s adherence to this DPF Policy may be limited to the extent required to meet Coca‑Cola’s legal, regulatory, governmental or national security obligations.

The DPF Principles
The DPF Principles are: 1. Notice; 2. Choice; 3. Accountability for Onward Transfer; 4. Security; 5. Data Integrity and Purpose Limitation; 6. Access; and 7. Recourse, Enforcement and Liability.

1. Notice Principle
Coca‑Cola provides notice to Data Subjects about its Processing Practices for Personal Information received by Coca‑Cola in the U.S. from the EEA, UK and Switzerland in reliance on the DPF Program through the Coca‑Cola Privacy Policies and this DPF Policy, including: 

  • the types of Personal Information it collects about them

  • the purposes for which it Processes the Personal Information (see also 5. below)

  • the types of Agents and other third parties to which Coca‑Cola discloses Personal Information and the purposes for doing so (see also 3. below)

  • the rights of Data Subjects to access their Personal Information (see 6 below)

  • the choices that Coca‑Cola offers Data Subjects for limiting use and disclosure of their Personal Information (see also 2. below)

  • how Coca‑Cola’s obligations under the DPF Program are enforced, including Coca‑Cola’s designated independent dispute resolution mechanism to address complaints and provide appropriate recourse free of charge, the possibility, under certain conditions, to invoke binding arbitration (see also 7. below)

  • Coca‑Cola’s liability in cases of onward transfers to third parties (see also 3. below)

  • how Data Subjects can contact Coca‑Cola with questions or complaints.

Coca‑Cola is not required to apply the Notice Principle or the Choice or Accountability for Onward Transfer Principles (see 2. and 3. below)  to public record information  (i.e., records kept by government agencies or entities at any level that are open to consultation by the public in general) or information that is already publicly available to the public at large as long as this information  is not combined with non-public record information and, for public record information, any conditions for consultation established by the relevant jurisdiction are respected.  

2. Choice Principle

Coca‑Cola provides Data Subjects with choices about their Personal Information before Coca‑Cola uses Personal Information covered by this DPF Policy for a new purpose that is materially different from the purpose for which the Personal Information was originally collected or subsequently authorized or before disclosure to a non-Agent third party that was not already authorized. 

Coca‑Cola will obtain affirmative consent (i.e., opt-in) from Data Subjects before Sensitive Personal Information is disclosed to a third party.  

Coca‑Cola will obtain the Data Subject’s affirmative express consent (i.e., opt in) before Sensitive Personal Information covered by this DPF Policy is (i) disclosed to a third party or (ii) used for a new purpose that is different from that for which the Personal Information was originally collected or subsequently authorized by the Data Subject. Under the DPF Principles, Coca‑Cola is not required to provide choice when disclosure is made to a third party that is acting as an Agent if Coca‑Cola enters into a written contract with the Agent (see 3. below). 

To opt out of these uses or disclosures of Personal Information or Sensitive Personal Information, please contact Coca‑Cola as follows:

  • Send an email to privacy@coca-cola.com 

  • Complete the form available here

  • Send mail to Consumer Interaction Centre, PO Box 73229, London E14 1RP

Coca‑Cola may engage with a Data Subject to request sufficient information to allow Coca‑Cola to confirm the identity of the Data Subject making an opt-out request.   Coca‑Cola may use information for certain direct marketing purposes when it is impracticable for Coca‑Cola to provide a Data Subject with an opportunity to opt out before using the Personal Information but only when Coca‑Cola promptly offers the Data Subject the opportunity at the same time (and upon request at any time) to decline (at no cost) to receive any further direct marketing communications and Coca‑Cola complies with the individual’s wishes.

3. Accountability for Onward Transfer Principle

Coca‑Cola offers Data Subjects the opportunity to choose (i.e., opt out) whether their Personal Information is (i) disclosed to a third party or (ii) used for a purpose that is materially different from the purpose(s) for which the Persona Information was originally collected or subsequently authorized.  

Transfers to Controllers: Coca‑Cola will transfer Personal Information covered by this DPF Policy to a third party acting as a Controller consistent with the relevant Coca‑Cola Privacy Policies provided to each affected Data Subject and the Data Subject’s consent given to Coca‑Cola.  

Coca‑Cola also will make these transfers only if the Controller has agreed in a written contract that it will (i) Process the Personal Information for limited and specified purposes consistent with the consent provided by the Data Subjects, (ii) provide at least the same level of protection as is required by the DPF Principles and notify us if it makes a determination that it cannot do so; and (iii) cease Processing of the Personal Information or take other reasonable and appropriate steps to remediate the Processing if it makes such a determination. 

Coca‑Cola will take reasonable and appropriate steps to prevent, stop or remediate the Processing if Coca‑Cola becomes aware that a Controller is Processing Personal Information covered by this DPF Policy contrary to the DPF Principles. 

Transfers to Agents: Coca‑Cola will transfer to each Agent only the Personal Information needed for the Agent to provide the services or products as Coca‑Cola has instructed.  

Coca‑Cola will require that each Agent:

  • Process the Personal Information only for limited and specified purposes as instructed by Coca‑Cola; 

  • Provide at least the same level of privacy protection as is required by the DPF Principles; 

  • Take reasonable and appropriate steps to ensure that the Agent effectively Processes the Personal Information transferred in a manner compliant with Coca‑Cola’s obligations under the DPF Principles; and 

  • Notify Coca‑Cola if the Agent determines that it can no longer meet its obligation to provide the same level of protection as is required by the DPF Principles. 

Upon receiving notification from an Agent that the Agent can no longer meet its obligation to provide the same level of protection as is required by the DPF Principles, Coca‑Cola will take reasonable and appropriate steps to stop and remediate the unauthorized Processing.  Coca‑Cola also provides summaries of the relevant privacy provisions of its contracts with Agents to the Department of Commerce upon request.

In certain situations, we may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. 

Coca‑Cola remains liable under the DPF Principles if an Agent Processes Personal Information covered by this DPF Policy in a manner inconsistent with the DPF Principles unless Coca‑Cola proves that Coca‑Cola is not responsible for the event giving rise to the damages.

4. Security Principle

Coca‑Cola takes reasonable and appropriate measures to protect Personal Information covered by this DPF Policy from loss, misuse and unauthorized access, disclosure, alteration, and destruction, considering the risks involved in the Processing and the nature of the Personal Information.

5. Data Integrity and Purpose Limitation Principle

Coca‑Cola limits its collection of Personal Information to information that is relevant for the purposes of Processing. Coca‑Cola does not Process Personal Information in a way that is incompatible with the purposes for which it was collected or subsequently authorized by the Data Subject.

Coca‑Cola takes reasonable steps to ensure that such Personal Information is reliable for its intended use, accurate, complete, and current. Coca‑Cola takes reasonable and appropriate measures to comply with the requirement under the DPF Program to retain Personal Information in identifiable form only for as long as it serves a purpose of Processing. Specifically, Coca‑Cola will retain Personal Information in accordance with Coca‑Cola’s legitimate business purposes and legal obligations, unless a longer retention period is required or permitted by law.

Coca‑Cola will adhere to the DPF Principles for as long as it retains Personal Information covered by this DPF Policy.

6. Access Principle

Data Subjects whose Personal Information is covered by this DPF Policy have the right (i) to obtain from Coca‑Cola confirmation of whether or not Coca‑Cola is Processing Personal Information relating to them and to access that Personal Information and (ii) to correct, amend, or delete their Personal Information if it is inaccurate or if Coca‑Cola Processes it in violation of the DPF Principles - except when the burden or expense of providing access, correction, amendment, or deletion would be disproportionate to the risks to the Data Subject’s privacy, when the rights of persons other than the Data Subject would be violated or disclosure is likely to interfere with the safeguarding of important countervailing public interests, such as national security, defense or public security.  

Coca‑Cola will make good-faith, reasonable and practical efforts to comply with requests, so long as our doing so would be consistent with applicable law, Coca‑Cola’s contractual requirements, and/or the laws applicable to Coca‑Cola.   

Coca‑Cola may engage with a Data Subject to request sufficient information to allow Coca‑Cola to confirm the Data Subject’s identity or if an access request is vague or broad in scope or to better understand the motivation for the request and to locate responsive information.  Coca‑Cola also may inquire about how the Data Subject interacted with Coca‑Cola or about the nature of the Personal Information or its use that is the subject of the request. Coca‑Cola may deny or limit access to the extent that granting full access would reveal Coca‑Cola’s own confidential commercial information, such as the confidential commercial information of another that is subject to a contractual obligation of confidentiality.  Coca‑Cola may set reasonable limits on the number of times within a given period that access requests from a particular Data Subject will be met.  

To make a data access request, Data Subjects may contact Coca‑Cola by:

  • Sending an email to privacy@coca-cola.com 

  • Completing the form available here

  • Sending mail to Consumer Interaction Centre, PO Box 73229, London E14 1RP

Coca‑Cola will respond to access requests within a reasonable time period.

7. Recourse, Enforcement, and Liability

The Federal Trade Commission (FTC) has jurisdiction over Coca‑Cola’s compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF. 

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Coca‑Cola commits to resolve complaints about our collection or use of Personal Information transferred to the U.S. pursuant to the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.   

EU, UK and Swiss individuals with inquiries or complaints should first contact Coca‑Cola by email to privacy@coca-cola.com or Coca‑Cola’s EU Data Protection Officer is available at dpo-europe@coca-cola.com.

Coca‑Cola has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS.  If you do not receive timely acknowledgment of your complaint or if your complaint is not satisfactorily addressed, please visit www.bbbprograms.org/dpf-complaints for more information and to file a complaint. The service of BBB NATIONAL PROGRAMS is provided free or charge to you.

If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may be able to invoke binding arbitration for some residual claims not resolved by other redress mechanisms. 

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Coca‑Cola agrees to periodically review and verify its compliance with the DPF Principles and to remedy any issues arising out of Coca‑Cola’s failure to comply with the DPF Principles. Coca‑Cola acknowledges that its failure to provide an annual self-certification to the U.S. Department of Commerce will remove it from the Department’s list of DPF participants.

All Coca‑Cola personnel who have access in the U.S. to Personal Information covered by this DPF Policy are responsible for ensuring that Personal Information Processing complies with this DPF Policy.  Coca‑Cola personnel also are responsible for ensuring that Agents or other unaffiliated third parties that Process Personal Information subject to this DPF Policy comply with this DPF Policy and Process Personal Information in accordance with the DPF Principles, including contracts required by the DPF Program.

CHANGES TO THIS DATA PRIVACY FRAMEWORK POLICY

This DPF Policy may be amended from time to time consistent with the requirements of the DPF. When we make changes to this DPF Policy, we will revise the “Last Updated” date at the beginning of this DPF Policy.   We also will take appropriate measures to inform you in advance of changes we feel are significant so that you have an opportunity to review the revised DPF Policy before it is effective.  If your consent is required by the DPF Principles, we will obtain your consent.  We encourage you to regularly check this DPF Policy to ensure you are aware of the updated version. 

QUESTIONS?

Coca‑Cola is committed to protecting the privacy of your Personal Information. If you have any questions or comments about this DPF Policy, please contact privacy@coca-cola.com.