Bienvenue dans la politique de confidentialité des consommateurs de Coca‑Cola

While your personal information is generally stored on a central consumer database on servers located in Australia, Coca‑Cola also may store your personal information on our affiliates’ and suppliers’ systems in other countries, such as the United States of America, New Zealand, Singapore and others, as necessary from time to time.

We require third parties storing personal information to comply with Australian privacy laws and this Privacy Policy, and to only use your personal information for the purposes for which it has supplied.

If you wish to access or correct your personal information or have questions or concerns regarding this Privacy Policy or if you are concerned your privacy may have been breached, please contact us by any of the following means:

Email: privacyofficerau@coca-cola.com
Phone: Call our Consumer Information Centre on 1800 025 123 (within Australia)
Post: Attn: Privacy Officer
Coca Cola South Pacific Pty Limited
GPO Box 388
North Sydney, NSW 2059
Online: Use the “Contact Us” section at http://www.coca-cola.com.au and indicate that your query relates to “privacy”.

We will respond to you as soon as we are able and in any event within 30 days after receipt of your initial request.

If Coca‑Cola has valid reasons not to honor your request relating to your personal information, we will provide you with a written explanation and the mechanisms you can follow if you wish to complain about the refusal.

The controller of your personal information is:

Coca Cola South Pacific Pty Limited
Email: privacyofficerau@coca-cola.com
Phone: Call our Consumer Information Centre on 1800 025 123 (within Australia)
Post: Attn: Privacy Officer
Coca Cola South Pacific Pty Limited
GPO Box 388
North Sydney, NSW 2059   

Data Protection Regulator:
Office of the Australian Information Commissioner
Post: GPO Box 5218 Sydney NSW 2001
Address: 175 Pitt Street Sydney NSW 2000
Tel : 1300 363 992
Fax : 61 2 9284 9666
Email: foi@oaic.gov.au
Website: https://www.oaic.gov.au/

The controller of your personal information is: Representative Office of Coca‑Cola Southeast Asia, Inc., #287, National Road 5, Mittapheap Village,  Russey Keo District, Phnom Penh, Cambodia.

Your representation when participating in a promotion activity
When you participate in sales or marketing promotion activities, you confirm that you are age 13 or older.  You also confirm that, if you are between age 13 years and age 18 years, you have obtained consent from your parent or legal guardian according to the terms and conditions of the promotion.

Coca‑Cola recueille, utilise et divulgue des Renseignements personnels aux fins énoncées dans sa Politique de confidentialité et à toute autre fin que la loi permet ou en vous en avisant et en vous demandant votre consentement explicite ou, si la loi le permet, en recueillant votre consentement implicite.

Vous avez certains droits à l’égard de vos renseignements. Pour accéder à vos renseignements personnels ou les corriger, veuillez remplir le formulaire prévu à cet effet en cliquant sur le lien suivant : https://us.coca-cola.com/dsrform. Veuillez noter que nous pouvons vérifier votre identité avant de pouvoir donner suite à votre demande. 

Concernant les résidents du Québec : La personne responsable de la protection des renseignements personnels des personnes résidant au Québec est Larissa Barbara Lourenco, qui peut être contactée par courriel à l’adresse privacy@coca-cola.com.

Le responsable du traitement de vos renseignements personnels est Coca‑Cola Ltd. (CCL). CCL est la filiale indirecte en propriété exclusive de TCCC (incorporée en vertu de la loi fédérale canadienne). 

When you purchase or use products and use the Services (including WeChat official accounts, mini programs/H5 interfaces) provided by Coca‑Cola in mainland China, (collectively "Services"), we may collect and process your personal information in accordance with the following terms.  In addition to these terms, there might be service/product-specific policies.  In case of any conflict, the terms in our service/product-specific policy will prevail for the processing of personal information covered under the relevant service/product-specific policy. 

Types of Personal Information Coca‑Cola Collects in China
Personal information refers to various types of electronic or otherwise recorded information related to identified or identifiable natural persons, excluding anonymized information.

In order to provide services with you, we may collect the following personal information from or about you:

• Basic personal information, which may include your name, date of birth, gender, address, personal phone number, and email address; and if you use our Services through a third-party account (such as WeChat), we may also collect your nickname, profile picture and other information about you at the third-party platform;

• Personal identity information, which may include your ID card or other identity documents;

• Online identity information, which may include your account number used for logging into our system, IP address, email address, and related password, token, password security answer, personal digital certificate for user authentication;

• Information about frequently used devices, which may include the information describing the general conditions of such frequently used devices, including hardware serial number, device MAC address, software list, unique device identifier (such as IMEI/android ID/IDFA/OPENUDID/GUID, SIM card IMSI information;

• Personal location information, which may include your whereabouts track, and precise location information;

• Other personal information, which may include photo, video, voice recording, personal hobbies, consumption habits and order information.

Among these categories of personal information that we collect from you, certain information (e.g., your ID card and precise location information) may be identified as sensitive personal information under the applicable Chinese laws.  We will only process such sensitive personal information for the purposes disclosed in the section “WHAT TYPES OF PERSONAL INFORMATION DOES COCA-COLA COLLECT AND WHY?” above, to the extent permissible under the applicable Chinese laws, and will take strict security protection measures for such sensitive personal information.

Data Sharing

We will only share personal information necessary for the purposes disclosed in the section “WHAT TYPES OF PERSONAL INFORMATION DOES COCA-COLA COLLECT AND WHY?” above. The processing methods of these third parties may include collection, use, storage and deletion.

• Affiliates of Coca‑Cola and bottlers
  In order to provide you with various marketing information, promotion events and interactive games, we may provide affiliates of Coca‑Cola, and our bottlers with your personal information, such as your basic personal information, personal identity information and personal location information.  

• Business partners
  In order to provide you with various marketing information, promotion events and interactive games, we may share your personal information with business partners that we cooperate with.  The personal information that we may share with business partners may include your member account information, personal identity information, order information, personal location information and device information.

• Service vendors
  Certain modules or functions in the business functions of the Services are provided by external vendors, and thus we may share your personal information with such service vendors, including our advertisement providers, research and analysis service providers, third-party payment institutions, logistics service providers, short-message service providers, and third-party service providers issuing electronic invoice.  The personal information we may share with these service vendors include your basic personal information, online identity information, and other personal information.  For vendors that we entrust to process your personal information, we will sign strict data protection agreements with them, requiring them to process your personal information in accordance with our requirements, this Privacy Policy and any other relevant confidentiality and security measures. We will record and store the entrusted processing of your personal information.

If Coca‑Cola needs to transfer your personal information due to merger, division, dissolution, declaration of bankruptcy, etc., we will inform you the recipient’s name and contact information and require the recipient to continue performing its duties as a personal information processing entity and continue to be bound by this Privacy Policy, otherwise the recipient will obtain your consent again.

How We Process Personal Information of Minors in China
The Services are mainly for adults. If you are a minor, we ask you to have your parent or guardian carefully read this Privacy Policy.  Please only use the Services or provide information to us if your parent or guardian provides consent.

For the collection of personal information of minors with parental consent, we will only use or publicly disclose such information when permitted by law, based on the parent or guardian’s explicit consent, or where it is necessary to protect minors. We will strictly follow the requirements in the Personal Information Protection Law and the Children’s Personal Information Network Protection Regulations.

If we discover that we collect any minor’s personal information without prior verifiable consent from their parent or guardian, we will try to delete the relevant data as soon as possible.

International Data Transfers
In principle, the personal information we collect and generate within the territory of the People's Republic of China will be stored in the territory of the People's Republic of China.

If we need to transfer your personal information outside of China, we will obtain your separate consent before the transfer.  We will use lawful transfer mechanism permitted by laws and regulations before transferring your personal information overseas and will take necessary measures to ensure that the processing of personal information by overseas recipients meets the personal information protection standards stipulated by applicable Chinese laws.

Your Rights

• Access.  You have the right to access your personal information, unless otherwise provided by laws and regulations.

• Correct Your Personal Information.  When you find that the personal information we process about you is incorrect, you have the right to request us to make corrections.

• Delete Your Personal Information.  In the following circumstances, if Coca‑Cola does not actively delete your personal information, you have the right to request us to delete your personal information:

- The purpose of processing has been achieved, is impossible to be achieved, or it is no longer necessary to achieve the purpose of processing;

- We stop providing services, or the retention period ends;

- You have withdrawn your consent;

- Coca‑Cola violates laws, administrative regulations, or agreements while processing your personal information.

When you delete information from our service, we may not be able to delete corresponding information in the backup system immediately due to restrictions of applicable law and security technology. But we will safely retain your personal information and restrict any processing of it until it can be cleared in the backup system.

• Change the Scope of Your Authorization or Withdraw Your Authorization.  The operation of each business function requires some basic personal information. For collecting and using additional personal information, you may provide or withdraw your authorization and consent at any time. You may also choose to cancel or close certain functions.

• Cancel Your Account.  You may cancel the registered account at any time. After receiving your application to cancel your account, we cannot guarantee that the corresponding information will be deleted from the backup system immediately. However, such information will be deleted when the backup system is updated unless otherwise provided by laws and regulations.

• Obtain Copy of Personal Information.  You have the right to obtain a copy of your personal information.  Subject to conditions stipulated by the national cyberspace administration, we can also directly transmit a copy of your personal information to a third party designated by you at your request.

If you want to exercise the rights mentioned above, please send an email to ConsumerSupport-CN@coca-cola.com.  To ensure safety, you may need to prove your identity by providing a written request or other means.  We may ask you to verify your identity before processing your request.

Controller
The controller for the personal information collected in connection with use of the Services in the European Economic Area, Switzerland and United Kingdom is NV Coca‑Cola Services SA, a company with registered office at Chaussée de Mons 1424, 1070 Brussels.

Processing
Coca‑Cola’s processing of your personal information is described above in this Privacy Policy, including:

• Personal information collected and why it is collected (Section 2)

• How Coca‑Cola uses your personal information (Section 4) and shares your personal information (Section 6)

• How long Coca‑Cola retains your personal information (Section 8) 

Legal Bases for Coca‑Cola’s Processing
The legal bases for Coca‑Cola’s processing of your personal information depend on the context in which the personal information is collected and processed. Generally, we only collect personal information when

(i) Coca‑Cola needs the personal information to perform a contract with you (such as our terms of use), in which case we will advise you whether providing your personal information is mandatory and the possible consequences if you do not provide your personal information; 

(ii) when we have consent to do so (which consent you can withdraw at any time using the contact information below); or 

(iii) when the processing is in our legitimate business interests and not overridden by the privacy or other fundamental rights and freedoms of users (such as when we process personal information to prevent fraudulent use of the Services).

(iv) if we collect and use personal information in reliance on our legitimate interests (or those of any third party), this interest is to provide the Services and communicate with you about the Services and for responding to queries, improving the Services, advising users about new features or maintenance or undertaking marketing activities and similar commercial interests to make the Services available for you.  We may have other legitimate interests and if appropriate we will make clear our legitimate interests at the relevant time.

In some cases, we also may have a legal obligation to collect personal information from users.  If we ask you to provide personal information to comply with a legal requirement, we will make this clear at the relevant time and advise you whether providing your personal information is mandatory and the possible consequences if you do not provide your personal information.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at privacy@coca-cola.com.

Cookie Policy
In the EEA, Switzerland and UK, Coca‑Cola has a cookie policy separate from this Privacy Policy.  Please check the Coca‑Cola website that you use for more information. 

Data Subjects Rights
To the extent provided under the GDPR, you have the following rights with respect to personal information concerning you:

• Right of access your personal information

• Right to rectification (i.e., correction, update)

• Right to erasure 

• Right to restrict processing 

• Right to data portability (i.e., receive an electronic copy of your personal information for purposes of transmitting it to another organization)

• Right to withdraw consent at any time

If you would like to access, correct, update, suppress, restrict, object to or delete personal information that you have previously provided to Coca‑Cola as or if you would like to receive an electronic copy of your personal information for purposes of transmitting it to another company (where this right to portability is provided to you by law), please submit your request to us as follows:

• Complete the One Trust form available here: privacyportal

• By post at this address: Consumer Interaction Centre, PO Box 73229, London E14 1RP

• Our EU Data Protection Officer is available at: dpo-europe@coca-cola.com. 

In your request, please make clear what personal information you would like to have changed, whether you would like to have your personal information suppressed from our database or other limitations you would like to put on our use of your personal information.  For your protection, we verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable and within the time periods required by applicable law.

Please also see our Data Privacy Framework Privacy Policy, which describes how Coca‑Cola handles personal data that Coca‑Cola receives in the U.S. from the EU, UK and Switzerland in reliance on the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework, as set forth by the U.S. Department of Commerce (collectively, the DPF Framework).  If the terms in this Privacy Policy and the DPF Privacy Policy conflict, then the DPF Privacy Policy governs with respect to personal information that Coca‑Cola receives in the U.S. under the DPF Framework.  To learn more about the Data Privacy Framework program and to view our certification, please visit https://www.dataprivacyframework.gov/.

Please note that we often need to retain certain personal information for recordkeeping purposes and/or to complete any transaction that you began prior to submitting your request (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the personal information provided until after the completion of the purchase or promotion). We also may not delete certain personal information for legal reasons.

How to Contact Data Protection Authorities

EU Data Protection Authorities

You have a right to lodge a complaint about how we process your personal information with the appropriate EU data protection authority.  Please click here for more information. 

Switzerland’s Data Protection Regulator

Office of the Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1
CH - 3003 Berne
Tel: 41 (0)58 462 43 95 (mon.-fri., 10-12 am)
Telefax: 41 (0)58 465 99 96
https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact/address.html

United Kingdom’s Data Protection Regulator

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF
Telephone: 0303 123 1113
Fax: 01625 524510
https://ico.org.uk/global/contact-us/

Coca‑Cola may transfer personal information across borders to any of the places outside of Hong Kong where Coca‑Cola and our suppliers and partners do business. Other jurisdictions may have data protection laws that are different from (and, in some cases, less protective) than the laws in Hong Kong.

By using the Services (including our  Services and Apps), you consent to the transfer of your personal information to places outside of Hong Kong, and you acknowledge that such places may have data protection laws that are different from (and, in some cases, less protective) than those in Hong Kong.

Data Subjects Rights
To the extent provided under the Personal Data (Privacy) Ordinance (PDPO) in Hong Kong, you have the following rights with respect to personal information concerning you:

• check whether Coca‑Cola hold information about you and to access such information;

• require Coca‑Cola to correct any data relating to you which is inaccurate; and

• ascertain Coca‑Cola policies and practices in relation to information and to be informed of the types of personal information held by Coca‑Cola.

As permitted under the PDPO, Coca‑Cola have the right to charge a reasonable fee for the processing of any data access request. The person at Coca‑Cola to whom requests for access to data or correction of data or for information regarding the policies and practices of and types of data held by us should be addressed to: 

System Administrator

(via mail)
Coca‑Cola China Limited
24/F, Cambridge House,
Taikoo Place,
979 King's Road,
Quarry Bay,
Hong Kong

The applicable law governing this Privacy Policy is Digital Personal Data Protection Act, 2023 (DPDPA), Information Technology Act, 2000 and Reasonable Security Practices And Procedures And Sensitive Personal Data Or Information Rules, 2011, except as respect things done or omitted to be done before such supersession, issued under the Information Technology Act, 2000.

Email Address of the Grievance Officer appointed by Coca Cola India Private Limited (CCIPL): 

gocci@coca-cola.com.  

Registered Office of CCIPL: Plot No. 1109-1110, Village Pirangut, Taluka Mulshi, Distt. Pune

Corporate Office of CCIPL: 1601-1701, One Horizon Center, DLF Golf Course Road, Phase V, Sector 43, Gurgaon, Haryana

Rights of Data Principals
Under the DPDPA, you have the following rights:

• Right to seek information on the personal data being processed, the processing activities, and identities of all the data fiduciaries and processors that their data has been shared with;

• Can ask data fiduciaries to correct or erase your personal data;

• Right to nominate an individual to exercise rights on your behalf in the event of death or incapacitation.

• Right to avail grievance redressal mechanisms from the Data Fiduciaries.

Obligations of Data Fiduciaries under the DPDPA
We the Data Fiduciaries have the following obligations, including but not limited to these listed herein,  towards you:

• We are responsible for compliance for any processing undertaken on our behalf by a Data Processor.

• We will delete personal data, and/or cause our data processor to delete it, if you withdraw your consent or if it is reasonable to assume that the specified purpose is no longer being served. However, we will retain the data, if required by law. 

• We are responsible for reporting personal data breaches.  Under DPDPA, personal data breach is broadly defined to include any ‘unauthorised processing’ or ‘accidental disclosure’ of personal data that compromises the confidentiality, integrity, or availability of personal data.

Privacy Policy is linked herein https://www.coca-cola.com/in/en/legal/privacy-policy

Your representation when participating in a promotion activity.
When you participate in sales or marketing promotion activities, you confirm that you are 13 years of age or older. You also confirm that if you are between 13 years of age but under 21 years of age, you have obtained consent from your parents or legal guardian to participate in such activities according to the terms and conditions of the promotion and the privacy policy.

Coca‑Cola maintains and implements personal information protection policies and procedures.

You understand and agree that Coca‑Cola may transfer your personal data to a country outside of Indonesia. We will coordinate with the relevant authority before the transfer and where applicable, transfer of information to other jurisdiction will be done to a country with a data protection policy that is equal or stricter to the data protection regulation in Indonesia.

Coca‑Cola will inform you regarding a data breach involving your personal information as required by applicable law.

The controller of your personal information is: PT Coca‑Cola Indonesia South Quarter Tower B, Penthouse Floor, Jl. R. A. Kartini Kav. 8, Cilandak Barat, Jakarta Selatan

If you believe that Coca‑Cola’s personal information processing violates applicable law, you have the right to lodge a complaint with the Ministry of Communication and Informatics, Jl. Medan Merdeka Barat No.9, RT.2/RW.3, Gambir, Kecamatan Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10110 

Phone: (+62-21) 159
https://www.kominfo.go.id/

Please see our separate privacy policy for residents of Japan available at https://www.cocacola.co.jp/privacy-policy if any provisions of this Privacy Policy are inconsistent with the provisions of the privacy policy for residents of Japan, the privacy policy for residents of Japan shall prevail.

• Residents of Argentina

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

• Information

• Access

• Update or Rectification

• Erasure

You can exercise your privacy rights by submitting a request to privacy@coca-cola.com or Servicios y Productos para Bebidas Refrescantes SRL – Vedia 4090 – C.A.B.A. – Argentina- Attn: Responsible de Bases de Datos. 

In your request, please make clear the personal information to which your request relates. Please also attach a copy of your National Identity Document. For your protection, we may verify your identity and geographic residency before fulfilling your request. Legal Representatives must attach the documentation that proves the validity of the legal representation. We will comply with your request as soon as reasonably practicable. 

The controller of your personal information is: Servicios y Productos para Bebidas Refrescantes SRL, Vedia 4090 – CABA – Argentina.

• Residents of Brazil

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

• Information

• Confirmation of Processing

• Access

• Rectification

• Deletion

• Data Portability

• Objection to Processing

• Restriction of Processing

You can exercise your privacy rights by sending an email to privacy@coca-cola.com, or completing the form at https://privacidade.cocacola.com.br/dsr/index.html. You can also send a request via post to Praia de Botafogo, 374, Botafogo, Rio de Janeiro/RJ, ZIP Code: 22.250-907, attn:  Larissa Lourenço. 

In your request, please make clear the personal information to which your request relates.  For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.

The controller of your personal information is: Recofarma Indústria do Amazonas Ltda.

The Data Protection Officer is: Larissa Lourenço

Data Protection Regulator:
Autoridade Nacional de Proteção de Dados 
https://www.gov.br/anpd/pt-br

• Residents of Ecuador 

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

• Information

• Access

• Update or Rectification

• Erasure

• Restriction of Processing

• Objection to Processing

• Not to be subject to Automated Decision-making

• Data Portability

You can exercise your privacy rights by sending an email to privacy@coca-cola.com.

In your request, please make clear the personal information to which your request relates.  For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.

The controller of your personal information is:
Coca‑Cola de Ecuador. S.A.
Republica de El Salvador N36.230 y Naciones Unidas. Edificio Citibank Piso 1. Quito, Ecuador
Tel: 593 2 382 622

• Residents of Colombia

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

• Information

• Access

• Update or Rectification

• Restriction of Processing

• Erasure

You can exercise your privacy rights by sending an email to privacy@coca-cola.com.

In your request, please make clear the personal information to which your request relates.  For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.

The controller of your personal information is: Coca‑Cola Bebidas de Colombia S.A., AK45 #103-60. Piso 8,
Bogotá, Colombia.

Data Protection Regulator:
Superintendencia de Industria y Comercio (SIC)
Carrera 13 No. 27 - 00, Pisos 1 y 3 Línea Gratuita Nacional: 01 8000 910165
https://www.sic.gov.co
Email: contactenos@sic.gov.co

• Residents of Costa Rica

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

• Access

• Rectification

• Erasure

You can exercise your privacy rights by sending an email to privacy@coca-cola.com.

In your request, please make clear the personal information to which your request relates.  For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.

The controller of your personal infomation is:
Coca‑Cola Industrias SRL, Plaza Tempo, Oficinas Corporativas, Escazú, San José, Costa Rica

Data Protection Regulator:
Agencia de Protección de Datos de los Habitantes (PRODHAB) 
San Pedro de Montes de Oca, Alameda, Avenida 7 y calle 49, edificio Da Vinci.
http://www.prodhab.go.cr/

• Residents of Chile
  

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

• Information

• Access

• Rectification

• Deletion

• Restriction to Processing

You can exercise your privacy rights by sending an email to privacy@coca-cola.com.

In your request, please make clear the personal information to which your request relates.  For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.

The controller of your personal information is: Recofarma Indústria do Amazonas Ltda.

• Residents of Dominican Republic
  

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

• Access

• Rectification

• Erasure

• Objection to Processing

You can exercise your privacy rights by sending an email to privacy@coca-cola.com.

In your request, please make clear the personal information to which your request relates.  For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.

The controller of your personal information is:
Distrito La Hispaniola Compañía De Servicios, S.R.L.,
Avenida Núñez de Cáceres esquina Rómulo Betancourt, Downtown Center Bella Vista, Santo Domingo, República Dominicana
Attn:  Santiago Carrasco

• Residents of Mexico

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

• Information

• Access

• Rectification

• Erasure

• Objection to Processing

You can exercise your privacy rights by sending an email to privacy@coca-cola.com.

In your request, please make clear the personal information to which your request relates.  For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.

The controller of your personal information is: 
Servicios Integrados de Administración y Alta Gerencia, S. de R.L de C.V., The Coca‑Cola Export Corporation, Sucursal En México, Rubén Darío 115, Col. Bosque de Chapultepec, CP 11580, CDMX. 
Tel:+5255.5262.200

Data Protection Regulator: 
Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales
https://home.inai.org.mx/

• Residents of Peru

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

• Information

• Access

• Rectification

• Erasure

• Restriction of Processing

• Objection to Processing

You can exercise your privacy rights by sending an email to privacy@coca-cola.com.

In your request, please make clear the personal information to which your request relates.  For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.

The controller of your personal information is:
Coca‑Cola Servicios de Perú, S.A., República de Panamá 4050. Surquillo. Lima, Perú,
Tel: (511) 411-4200

Data Protection Regulator:
Autoridad Nacional de Protección de Datos Personales
Scipión Llona 350 Miraflores - Lima – Perú
https://www.gob.pe/anpd
Email: protegetusdatos@minjus.gob.pe

• Residents of Uruguay

To the extent provided under the privacy laws applicable to you, you have the following rights with respect to your personal information:

• Information

• Access

• Rectification

• Erasure

• Not to be subject to Automated Decision Making

You can exercise your privacy rights by sending an email to privacy@coca-cola.com.

In your request, please make clear the personal information to which your request relates.  For your protection, we may verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable.

Your representation when participating in a promotion activity.
When you participate in sales or marketing promotion activities, you confirm that you are 13 years of age or older. You also confirm that if you are between 13 years of age but under 18 years of age, you have obtained consent from your parents or legal guardian to participate in such activities according to the terms and conditions of the promotion and the privacy policy.

Rights of the Data Subject
In addition to the rights mentioned above, applicants also have the right to be notified as required under the applicable laws in the event of data breach.

Data Breach
In the event of a data breach, organisations must take steps to assess if it is notifiable. If the data breach likely results in significant harm to individuals, and/or is of significant scale, organizations are required to notify the Personal Data Protection Commissioner (PDPC) and the affected individuals as soon as practicable.

The controller of your personal information is:  Coca‑Cola Far East Limited (Malaysia Branch) 8/F Menara Shell Kuala Lumpur Sentral, No 211 Jalan Tun Sambanthan 50470, Kuala Lumpur, Malaysia

If you believe that Coca‑Cola’s personal information processing violates the applicable law, you have the right to lodge a complaint with:

Department of Personal Data Protection
Website: https://www.pdp.gov.my/jpdpv2/

Your representation when participating in a promotion activity
When you participate in sales or marketing promotion activities, you confirm that you are 13 years of age or older. You also confirm that if you are between 13 years of age but under 18  years of age, you have obtained consent from your parents or legal guardian to participate in such activities according to the terms and conditions of the promotion and the privacy policy.

The controller of your personal information is: Coca‑Cola Limited. No. 3/A Bogyoke Aung Sain Road, Level 14 Junction City Tower, Suite No. 16 - 19, Pabedan Township, Yangon, Myanmar

Your representation when participating in a promotion activity
When you participate in sales or marketing promotion activities, you confirm that you are 15 years of age or older.  

The controller of your personal information is: Coca‑Cola Oceania Limited.

Privacy Officer:
Email: privacyofficerau@coca-cola.com
Phone: 0800 505 123
Post: Attn: Privacy Officer
Coca Cola South Pacific Pty Limited
GPO Box 388
North Sydney, NSW 2059, Australia

If you believe that Coca‑Cola’s personal information processing violates the applicable law, you have the right to lodge a complaint with:

Office of the Privacy Commissioner
Address: PO Box 10 094, Wellington 6143
New Zealand
0800 803 909
Website:  https://privacy.org.nz/
Email: investigations@privacy.org.nz

Your representation when participating in a promotion activity
When you participate in sales or marketing promotion activities, you confirm that you are 13 years of age or older. You also confirm that if you are between 13 years of age but under 18 years of age, you have obtained consent from your parents or legal guardian to participate in such activities according to the terms and conditions of the promotion and the privacy policy.

Coca‑Cola does not collect full date of birth from consumers in the Philippines. Coca‑Cola will obtain parental consent when Coca‑Cola is knowingly processing personal information of consumers under age 18. 

The controllers of your personal information are: Coca‑Cola Far East Ltd. (Philippines Regional Operating Headquarters) 24th Floor, Six/NEO Bldg., 5th Ave cor. 26th Street, Bonifacio Global City, Taguig

The Coca‑Cola Export Corporation (Philippines Branch) 24th Floor Net Lima, Building 5th Avenue corner 26th Street Bonifacio Global City Taguig, Manila, 1634 Philippines

Email: mbernardino@coca-cola.com
Data Privacy Officer

If you believe that Coca‑Cola’s personal information processing violates applicable law, you have the right to lodge a complaint with:

National Privacy Commission
Address: 5th Floor Delegation Building, PICC Complex, Roxas Boulevard, Manila.
Email: info@privacy.gov.ph
Website: www.privacy.gov.ph

Your representation when participating in a promotion activity
When you participate in sales or marketing promotion activities, you confirm that you are 13 years of age or older. You also confirm that if you are between 13 years of age but under 18 years of age, you have obtained consent from your parent or legal guardian to participate in activities according to the terms and conditions of the promotion and the privacy policy.

Rights of the Data Subject
In addition to the rights as mentioned above, employees also have the right to be notified as required under the applicable laws in the event of data breach.

Data Breach
In the event of a data breach, Coca‑Cola must take steps to assess if it is notifiable. If the data breach likely results in significant harm to individuals, and/or is of significant scale, organizations are required to notify the Personal Data Protection Commission and the affected employees as soon as practicable.

The controllers of your personal information are: Pacific Refreshments Pte Ltd and Coca‑Cola Asia Pacific Pte Ltd. 

Pacific Refreshments Pte Ltd 1 Harbourfront Avenue, 4th floor Keppel Bay Tower, Singapore 098632
Email: pjtan@coca-cola.com
Data Privacy Officer

If you believe that Coca‑Cola’s personal information processing violates applicable law, you have the right to lodge a complaint with:

Personal Data Protection Commission Singapore
Address: 10 Pasir Panjang Road, #03-01 Mapletree Business City Singapore 117438
Website: https://www.pdpc.gov.sg/

Coca‑Cola may transfer personal information across borders to any of the places outside of Taiwan where Coca‑Cola and our suppliers and partners do business. Other jurisdictions may have data protection laws that are different from (and, in some cases, less protective) than the laws in Taiwan.

By using Coca‑Cola’s Services (including our WebServices and Apps), you consent to the transfer of your personal information to places outside of Taiwan, and you acknowledge that such places may have data protection laws that are different from (and, in some cases, less protective) than those in Taiwan.

Rights of the Data Subject
To the extent provided under the Personal Data Protection Act (PDPA) in Taiwan, you have the following rights with respect to personal information concerning you:

• check whether Coca‑Cola hold information about you and to access such information;

• require Coca‑Cola to correct any data relating to you which is inaccurate; 

• require Coca‑Cola to provide you with the copies of your personal data;

• require Coca‑Cola to stop collecting, processing and using your personal data;

• require Coca‑Cola to delete your personal data; and

• ascertain Coca‑Cola’s policies and practices in relation to information and to be informed of the types of personal information held by Coca‑Cola.

As permitted under the PDPA, we have the right to charge a reasonable fee for the processing of any data access request. Requests for access to your personal data or correction of your personal data or for information regarding the policies and practices of and types of personal data held by us should be addressed to privacy@coca-cola.com or via mail to: 

System Administrator
Coca‑Cola China Limited
24/F, Cambridge House,
Taikoo Place,
979 King's Road,
Quarry Bay,
Hong Kong

The Thailand Personal Data Protection Act of 2019 applies to the processing of personal information of residents of Thailand.

Your representation when participating in a promotion activity
When you participate in sales or marketing promotion activities, you confirm that you are 13 years of age or older, have Thai nationality, and have a domicile in Thailand. If it is later found that you are younger than 13 years of age, we have the right to revoke any rewards due to non-compliance with terms and conditions of the promotion. You also confirm that if you are between 13 years of age but under 20 years of age, you have obtained consent from your parents or legal guardian to participate in such activities according to the terms and conditions of the promotion and the privacy policy.

The controller of your personal information is: Coca‑Cola (Thailand) Ltd.  No. 214, 2nd-3rd Floors, Thai Namthip Building (North Park Project), Mu 5, Vibhavadi-Rangsit Road, Thung Song Hong Sub-district, Lak Si District, Bangkok, Thailand. Please contact privacythailand@coca-cola.com with questions.

Following is a summary of your data protections rights:

Your right of access to personal information
You have the right to obtain confirmation as to whether we process personal information about you, receive a copy of your personal information held by us as a controller and obtain certain other information about how and why we process your personal information.

Your right to rectification/amendment of personal information
You have the right to request your personal information to be amended or rectified where it is inaccurate (for example, if you change your name or address) and to have incomplete personal information completed.   When practically possible, once we are informed that any personal information processed by us is no longer accurate, we will make updates as appropriate based on your updated information. 

Your right to erasure/right to be forgotten
You have the right to obtain deletion of your personal information in the following cases: 

• The personal information is no longer necessary in relation to the purposes for which it was collected and processed. 

• Our legal grounds for processing is consent, you withdraw consent, and we have no other lawful basis for the processing. 

• Our legal grounds for processing is that the processing is necessary for legitimate interests pursued by us or a third party, you object to our processing, and we do not have overriding legitimate grounds. 

• You object to our processing for direct marketing purposes. 

• Your personal information has been unlawfully processed. 

• Your personal information must be erased to comply with a legal obligation to which we are subject.

Your right to restrict processing
You have the right to restrict our processing of your personal information in the following cases: 

• You contest the accuracy of the personal information we process about you. We must restrict processing the contested information until we can verify the accuracy of your personal information. 

• The personal information shall be erased or destroyed, but you request the restriction of the use of that personal information instead.  

• It is no longer necessary to retain the personal information for the purposes of the collection, but you request us to retain that personal information for the purposes of the establishment, compliance, or exercise of legal claims, or the defense of legal claims.  

• The personal information is pending verification of legitimate grounds to process it, of its necessity for legal claims (establishment, compliance, exercise, or defense), or of its necessity for us to perform a task in public interest. 

Your right to object to processing
You have the right to object to our processing of your personal information in the following cases: 

• the personal information was collected for the necessity of: 

• the performance of a task carried out in the public interest by us, or the exercising of official authority vested in us, and legitimate interests of Coca‑Cola;

• the collection, use, or disclosure of such personal information is for the purpose of direct marketing; 

• the collection, use, or disclosure of the personal information for the purpose of scientific, historical or statistic research. 

We reserve the right to refuse your request if we can prove that (i) there is compelling legitimate grounds for processing this personal information, or it is necessary for the establishment, compliance, exercise or defense of legal claims or (ii) the processing of your personal information for the purpose of scientific, historical or statistic research is necessary to performance of a task carried out for reasons of public interest. 

Your right to information portability
You have a right to receive your personal information you provided us and have the right to send the information to another organization (or ask us to do so if technically feasible) where:  

• our lawful basis for processing the personal information is consent or necessity for the performance of our contract with you and  

• the processing is carried out by automated means. 

Your right to withdraw consent
Where we process personal information based on consent, individuals have a right to withdraw consent at any time. We do not generally process personal information based on consent (as we can usually rely on another legal basis).  

If you believe that Coca‑Cola’s personal information processing violates applicable law, you have the right to lodge a complaint with:

Thailand Personal Data Protection Commission
Ministry of Digital Economy and Society
Address: No. 120, Moo 3, The Government Complex, Tower B, Changwattana Road, Lak Si, Bangkok, Thailand, Bangkok
Tel: 662-142-1033, 662-141-6993
Email: pdpc@mdes.go.th
Website: https://www.mdes.go.th/mission/82

Coca‑Cola provides you with the option to review, correct, update, or modify personal information you have previously provided.  To exercise these rights, please:

• Send an email to cocacoladanismamerkezi@eur.ko.com

• Call our toll-free number: 0 800 261 1920

In your request, please make clear what personal information you would like to have changed, whether you would like to have your personal information suppressed from our database or other limitations you would like to put on our use of your personal information.  For your protection, we may need to verify your identity and geographic residency before fulfilling your request. We will comply with your request as soon as reasonably practicable and within the time periods required by applicable law. 

Throughout this section for Residents of the United States, we use the following terms with the following meanings:

• Consumer  (or  you) means an individual acting in a personal or household context who uses the Services and, for California residents, individuals acting in a business-to-business context.

• U.S. Privacy Laws means the Colorado Privacy Act; Connecticut's Act Concerning Personal Data Privacy and Online Monitoring; Utah Consumer Privacy Act; Virginia Consumer Data Protection Act; and similar laws enacted from time to time in other U.S. states, each as amended, repealed, consolidated or replaced from time to time.

If you have an account with us, you also may make certain requests directly through your account profile page.  Please note that changes you make on your account profile page through the Services may not always be reflected on parts of the Services operated by us.

Residents of California. This California Privacy Notice (California Privacy Notice) applies to Coca‑Cola’s processing of personal information of residents of the U.S. State of California (California Consumers) as required by the California Consumer Privacy Act of 2018, as amended (CCPA).  This "Residents of California" section contains our Notice at Collection under CCPA.  

If you are a California Consumer, this California Privacy Notice is designed to help you understand the categories of personal information that we collect about you, where we get that personal information, why we process it, who we share it with, and the rights you have to know and control your personal information.  If this California Privacy Notice and any provision in the rest of our Privacy Policy conflict, then this California Privacy Notice controls for the processing of personal information of California Consumers.  This California Privacy Notice does not apply to Coca‑Cola’s employees, contractors, contingent workers, or job applicants. 

In this "Residents of California" section, Business Purposes means performing the Services; managing and processing interactions and transactions with California Consumers; securing and debugging the Services; advertising and marketing; quality assurance; research and development; and other business purposes as may be defined in CCPA from time to time; and Service Providers means organizations that process personal information on behalf of Coca‑Cola and contractors and other organizations with which Coca‑Cola shares personal information pursuant to a contract for Business Purposes.

NOTICE AT COLLECTION
For CCPA purposes, Coca‑Cola generally acts as a “Business” with respect to your personal information, which means that Coca‑Cola determines how and why the personal information that Coca‑Cola collects from or about you is handled.  (A “Business” is similar to a “controller” which is defined in the preamble to this Privacy Policy.)

This Notice at Collection of personal information describes our personal information collection practices when we are acting as the Business, including a list of the categories of personal information we collect, the purposes for which we collect personal information and the sources from which we collect personal information.

This Notice at Collection covers the twelve (12) months prior to the "Last Updated" date above. This Notice at Collection is updated at least once per year. If this Notice at Collection conflicts with the Privacy Policy, this Notice at Collection will govern as to California Consumers, unless expressly stated otherwise. If Coca‑Cola’s processing materially changes between updates to this Notice at Collection, Coca‑Cola will provide a supplemental notice when or before the changes apply.

Although we already explain what personal information we collect and why above in this Privacy Policy, the CCPA requires that we make certain disclosures using the categories of personal information used in the definition of personal information in the CCPA.   

In the preceding 12 months, Coca‑Cola has collected the following categories of personal information:

Category: Identifiers
Source: Directly from you
Purpose: Performing the Services of Advertising and Marketing
Third party recipients: service providers, including marketing vendors, data clean rooms, Affiliates and bottler partners, other third parties
Sold/Shared: Yes

Category: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Source: Directly from you
Purpose: Performing the Services of Advertising and Marketing
Third party recipients: Service providers, including marketing vendors, data clean rooms, Affiliates and bottler partners, other third parties
Sold/Shared: Yes

Category: Protected classification characteristics under California or federal law
Source: Directly from you
Purpose: Performing the Services of Advertising and Marketing
Third party recipients: Service providers, including marketing vendors, data clean rooms, Affiliates and bottler partners, Other third parties
Sold/Shared: Yes

Category: Commercial information
Source: Directly from you
Purpose: Performing the Services
Third party recipients: Service providers, including marketing vendors, data clean rooms, Affiliates and bottler partners, Other third parties
Sold/Shared: Yes

Category: Biometric information, which is information about your physiological, biological or behavioral characteristics
Source: Coca‑Cola does not collect this information without your prior specific consent
Purpose: Coca‑Cola does not collect this information as of the Effective Date without your prior specific consent
Third party recipients: Service providers
Sold/Shared: No

Category: Internet or other electronic network activity
Source: Directly from you, Automatically collected during use of the Services
Purpose: Performing the Services
Third party recipients: Service providers, including marketing vendors, data clean rooms, Affiliates and bottler partners, Other third parties
Sold/Shared: Yes

Category: Geolocation data
Source: Directly from you, Automatically collected during use of the Services
Purpose: Performing the Services
Third party recipients: Service providers, Other third parties
Sold/Shared: Yes

Category: Audio, electronic, visual, or similar information
Source: Directly from you
Purpose: Performing the Services
Third party recipients: Service providers
Sold/Shared: Yes

Category: Professional or employment-related information
Source: Directly from you, From third parties
Purpose: Performing the Services, Advertising and Marketing
Third party recipients: Service providers, including marketing vendors, data clean rooms, Affiliates and bottler partners
Sold/Shared: Yes

Category: Inferences drawn from other categories to create a profile about a California Consumer
Source: Coca‑Cola
Purpose: Advertising and Marketing
Third party recipients: Service providers, including marketing vendors, data clean rooms, Affiliates and bottler partners, other third parties
Sold/Shared: Yes

Generally, when we collect precise geolocation information or other personal information  that is “sensitive” under California law, Our use of this personal information  is to perform a Service you have requested and is consistent with the permitted business purposes in California Civil Code § 1798.100 et seq. and implementing regulations.  We will collect your consent for any other use.  

Coca‑Cola does not collect:

• Government Issued Identification Numbers (e.g., social security, driver’s license, state identification card or passport number)

• Non-public Education Records as defined in Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99), i.e., education records directly maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, schedules, identification codes, financial information or disciplinary records

• Communication Content (e.g., the contents of a California Consumer's mail, email and text messages, other than when Coca‑Cola is the intended recipient of the communication)

• Health Information (personal information collected and analyzed concerning a California Consumer's health, medical history, mental or physical health, diagnosis/condition and medical treatment)

• Sex Life / Sexual Orientation (personal information collected and analyzed concerning a California Consumer's sex life or sexual orientation)

When we disclose personal information to third parties, we have no actual knowledge that we have sold or shared personal information collected from or about anyone under 16 years old.

Your California Consumer Privacy Rights
CCPA offers California Consumers the following key privacy rights:

• Right to Access Information: You have the right to request access to personal information collected about you and information regarding the source of that information, the purposes for which we collect it and the third parties and service providers with whom we share it.

- Categories:  You may request any of the following for the period that is 12 months prior to the request date: (1) categories of personal information we have collected about you; (2) categories of sources from which we collected your personal information; (3) the business or commercial purposes for our collection, sale, sharing of your personal information; (4) the categories of third parties to whom we have disclosed your personal information; (5) a list of the categories of personal information disclosed for a business purpose, and, for each, the categories of recipients, or that no disclosure has occurred; and (6) a list of the categories of PI we have sold or shared about you, and, for each, the categories of recipients, or that no sale or sharing has occurred.

- Specific Pieces:  You may request to confirm if we are processing your personal information and, if we are, to obtain a transportable copy, subject to applicable request limits, of your personal information that we have collected and are maintaining, subject to certain limitations.
 

• Right to Request Deletion: You have the right to request that we delete certain personal information that we have collected from you.

• Right to Correct: You have the right to correct inaccurate personal information about you. Note that correction requests are subject to certain limitations, and we may choose to delete rather than correct your personal information in some circumstances

• Right to Opt-Out of Sale of Personal Information to Third Parties:  Our disclosure of your personal information to third party advertising and analytics providers may constitute a sale under certain state laws and, in California, may also constitute “sharing” (which is a term used to address the sharing of information for advertising purposes). To the extent that our use constitutes a sale or sharing of your personal information, you have the right to opt-out by (a) enabling an opt-out preference signal or Global Privacy Control on your browser which is recognized by our U.S.-facing websites, (b) opting-out of cookies in our cookie preference center, or (c) for non-cookie personal information (e.g., your email address), submitting an opt-out request at https://us.coca-cola.com/dsrform.

  - You need to exercise a separate opt-out request on our cookie preference center by clicking on the "Cookies" link in the footer of https://www.coca-cola.com/us/en. This is because we use different technologies to apply preferences for opting out of cookie personal information vs. non-cookie personal information. Our cookie preference center enables you to exercise an opt-out request and enable certain cookie preferences on your browser / device. You must  exercise your preferences from each browser you use and on each device that you use. Since your browser opt-out is designated by a cookie, if you clear or block cookies, your preferences are no longer effective and you must enable them again by clicking on the "Cookies" link in the footer of . If you use ad blocking software, our cookie preference center may not appear when you visit the Services and you may need to use the link above to access the cookie preference center.

• Right to Limit Sensitive Personal Information Processing:  Coca‑Cola will ask for your consent if we sensitive personal information for any purpose that is not exempt from consumer choice under the CCPA (e.g., to perform the services/provide the goods that you requested).

• Right Against Discrimination: We will not discriminate against you for exercising your rights under the CCPA. We will not deny you goods or services for exercising your rights; charge you a different price or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, because you exercised your rights; provide you a different level or quality of goods or services because you exercised your rights; or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services as a result of exercising your rights.

• Automated Decision Making / Profiling:  We may engage in processing that may constitute automated decision making or profiling under the CCPA.  You have the right to opt-out of certain types of automated decision making or profiling processing.

To submit a request to exercise your California privacy rights, please:

• click here

• call toll-free to 1-800-438-2653

• email us at: https://www.coca-cola.com/us/en/about-us/contact-us

Please note:

• We may (and in some cases are required to) verify your identity before we can act on your request to exercise your California privacy rights.  After we receive and process your request, we will contact you using the email address provided in your request with instructions on how to verify your identify, after which we will check our records for matching information.  

• We may not honor part or all your request – for example, certain information we collect may be exempt from this California Privacy Notice, such as public information made available by a government entity or information covered by a different privacy law.  In these situations, we will explain why we do not honor your request when we respond to you.

Notice of Financial Incentive
We may offer discounts or other benefits to California Consumers enrolled in certain rewards or promotional programs, including but not limited to: (1) California Consumers can opt-in to email promotions from CocaCola by submitting their email address through the Site. Additional terms and conditions are posted there. (2) California Consumers can snap and upload sip & scan codes to access rewards, sweepstakes and other experiences. California Consumers who are logged into their Coke.com account while participating in sip & scan may save and redeem such rewards. (3) California Consumers can create a CocaCola account and receive 15% off their first order at the CocaCola store.  (4) California Consumers can register for an account and get free or discounted products. (5) California Consumers can participate in Coca‑Cola’s social promotions, contests or sweepstakes for a chance to receive the benefits described in each such promotion.  

Coca‑Cola does not generally assign monetary or other value to consumers’ personal information and our promotions activity changes continually. To the extent California law requires that a value be assigned to such programs, or the price or service differences they involve, Coca‑Cola values the personal information collected and used under each program as being equal to the value of the discounts or other financial incentives provided in each such program, based upon a practical and good-faith effort to assess on an aggregate basis for all collected information: (1) the type of personal information collected in each program (e.g., email address), (2) the use of such information by CocaCola in connection with its marketing activities, (3) the range of discounts provided (which can depend on each consumer’s purchases under such offers), (4) the number of individuals enrolled in respective programs, and (5) the products for which the benefits (such as price difference) can apply. These values can change over time. Note that this description is without waiver of any proprietary or business confidential information, including trade secrets, and it does not constitute any representation with regard to generally accepted accounting principles or financial accounting standards.

A different California law permits California residents to request a notice disclosing the categories of Personal Information about you that we have shared with third parties for their direct marketing purposes during the preceding calendar year. At this time, Coca‑Cola does not share Personal Information with third parties for their direct marketing purposes.

Residents of Other U.S. States.
The U.S. Privacy Laws offer Consumers certain rights with respect to their personal information. Coca‑Cola will honor these rights for any U.S. resident. They include:

• Right to Access Information: You have the right to access and obtain a copy of your personal information.

• Right to Request Deletion: You have the right to request that we delete personal information provided by or obtained about you.

• Right to Correct: You have the right to correct inaccuracies in your personal information

• Right to Opt-Out: Our disclosure of your personal information to third party advertising and analytics providers may constitute a sale under certain state laws. In addition, we use cookies to serve targeted ads. You have the right to opt-out of these activities by (a) enabling an opt-out preference signal or Global Privacy Control on your browser which is recognized by our U.S.-facing websites, (b) opting-out of cookies in our U.S.-facing websites’ cookie preference center, or (c) for non-cookie personal information, submitting an opt-out request at https://us.coca-cola.com/dsrform.

To protect Consumers, if we are unable to verify a privacy rights request, we are unable to honor the request. We will use personal information provided in a verified privacy rights request only to verify identity or agent authority to make the privacy rights request and to track and document responses unless Coca‑Cola also received the personal information for another purpose.

Agent Requests
You may use an authorized agent to make a privacy rights request for you. Before you can authorize an agent, Coca‑Cola requires that you complete our form here. We also may require that you directly confirm that you authorized the agent to submit requests on your behalf. Please note that it may take additional time to verify and fulfill agent-submitted requests. Once confirmed, your authorized agent may exercise privacy rights on your behalf, subject to the requirements of applicable law.  

Appeals
You may appeal Coca‑Cola's decision regarding a request by email at privacy@coca-cola.com. Please use the same email address that you used to submit the initial privacy rights request when you submit your Request to Appeal and please add “Request to Appeal” in the subject line of the email. If you do not use the same email address, Coca‑Cola cannot link your Request to Appeal to your initial privacy rights request.

Coca‑Cola's Responses
Some personal information that we maintain is insufficiently specific for us to be able to associate it with a verified Consumer (e.g., data tied only to a pseudonymous browser ID). We do not include that personal information in response to those requests. If we deny a request, in whole or in part, Coca‑Cola will explain the reasons in our response.

Coca‑Cola will make commercially reasonable efforts to identify personal information that we process to respond to a privacy rights request. In some cases, particularly with voluminous and/or typically irrelevant data, we may suggest you receive the most recent or a summary of your personal information and give you the opportunity to elect whether you want the rest. We reserve the right to direct you to where you may access and copy responsive personal information yourself. We will typically do not charge a fee to fully respond to your requests; provided, however, that we may charge a reasonable fee or refuse to act upon a request, if your request is excessive, repetitive, unfounded or overly burdensome. If we determine that the request warrants a fee or that we may refuse it, we will give you notice explaining why we made that decision. You will be provided a cost estimate and the opportunity to accept such fees before we will charge you for responding to your request.

Retention of your Personal Information
We retain personal information about a Consumer for as long as the Consumer’s account is active and otherwise as long as necessary for the purposes described above.  We also retain personal information as long as necessary to comply with legal obligations, resolve disputes and enforce our agreements. When determining the retention period, we consider various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you and mandatory retention periods under applicable law.  

Your representation when participating in a promotion activity
When you participate in sales or marketing promotion activities, you confirm that you are 13 years of age or older. You also confirm that if you are between 13 years of age but under 18 years of age, you have obtained consent from your parents or legal guardian to participate in such activities according to the terms and conditions of the promotion and the privacy policy.

If you believe that Coca‑Cola’s personal information processing violates applicable law, you have the right to lodge a complaint with:

The Ministry of Public Security (MPS)
Address: No. 44 Yet Kieu Street, Hoan Kiem District, Hanoi City, Vietnam.
Tel: (+84) 069 234 3647 - 069 234 1165
Website: bocongan.gov.vn

The controllers of your personal information are: Pacific Refreshments Pte Ltd and The Representative Office of Coca‑Cola Southeast Asia, Inc.235 Dong Khoi Street, District 1, Ho Chi Minh City.