FREQUENTLY ASKED QUESTIONS

The Coca‑Cola x Star Wars AR Experience (also called the HoloCreator AR Experience in some markets) is an interactive augmented reality (AR) experience where you can agree to provide a video recording of your face and audio of your voice, and share your motion and orientation, for the purpose of creating a 3D Star Wars character.

You must be 18 or older and meet the eligibility criteria listed in your local Terms of Use.

Your video might still be under review for moderation. Don’t worry, you’ll be notified once it’s ready to view.

If you’ve left the hologram preview page without sharing it or downloading it, it’s lost forever.  You'll need to create a new one.

All messages are automatically reviewed to ensure they don’t contain inappropriate content, including profanity or lewdness. If flagged, your message may be rejected.

You can re-record your hologram as many times as you like before submitting it for review.

No, the experience runs directly in your mobile browser. ​​Just scan the QR code on your Star Wars Coca‑Cola can or bottle label and go.

As part of the Experience, your video and audio file will be processed for visual effects so that your face can be mapped and superimposed onto a 3D character in real-time, along with your audio recording, creating a hologram that you can share with friends. Depending on your location, photos, voice recordings, and videos that you choose to share may constitute Biometric Data. For the purpose of the Coca‑Cola x Star Wars AR Experience, Biometric Data means your video that identifies or can be used to identify you. Please see our [LINK: Supplemental Biometric Data Notice] for more information

No. If you don’t log in to save or share your hologram, your video is deleted within 2 hours. If you do log in, your hologram is stored securely so you can access it later for up to 6 months or the length of the experience. You can delete it at any time.

Yes. Before you start, we’ll ask for your consent to use your face and voice to create the hologram. If you’re under 18, you are not eligible to participate.

AWS Rekognition is a tool we use to help keep the experience safe and fun. It checks your video for inappropriate content (like offensive gestures or language) before your hologram is created. Coca‑Cola does not share your data with AWS for training or any other purpose than for this experience. You can see more details about how your video will be processed by AWS Rekognition here: Amazon Rekognition – FAQs.

Only Coca‑Cola and its authorized service providers (like AWS) can access your data. It is not sold, leased, or shared with third parties unless required by law.

Yes. Once your message is approved and you’ve registered, you’ll get a link to share your hologram via message or social media.

Your hologram will be viewable for a limited time after creation. Be sure to save or share it before it disappears.

Most modern smartphones with camera and browser access will work. For best results, use Safari on iOS or Chrome on Android.

No, the AR (Augmented Reality) experience does not support beta or trial versions of mobile operating systems.
Beta or trial OS versions often include experimental features or bugs that can interfere with the performance and stability of our application. To ensure a smooth and reliable experience, please use a device running the latest officially released version of your mobile operating system.

Yes, your message must be 10 seconds or less.