Terms and Conditions
The Haunted Royal Factory

PROMO MECHANICS

Promo Mechanics:

The Haunted Royal Factory is brought to you by Coca‑Cola Far East Limited (CCFEL) (“Sponsor”).

PROMO and REDEMPTION PERIOD:

• The promo period starts on October 1, 2025, and ends on November 30, 2025. Consumers will have an opportunity to redeem the free Royal McFloat or free McDonald’s Small Fries from October 1, 2025 to November 30, 2025 in all McDonald’s branches nationwide.

ELIGIBILITY:
 

1. This promotion is open to all legal residents of the Philippines who are at least thirteen (13) years old at the start of the promo period.  

2. Those who are between 13 and 17 years old represent and certify, by joining the promotion, that they have obtained the consent of their parents or guardians to participate in the promo and provide their personal information in accordance with the terms and conditions and privacy policy for the promotion.

3. Employees of Coca Cola Far East Limited (CCFEL), Coca‑Cola Beverages Philippines Inc. (CCBPI), Partners and Distributors including employees of their parent companies and affiliates, employees of their third-party suppliers including MEDIACOM, WPP/OGILVY/BATES, ANT SAVVY, employees of the FDA, and all their relatives up to the second degree of consanguinity or affinity are disqualified from joining this promotion.

4. For redemption, if consumer is a minor (13-17 years old) he/she must be accompanied by a parent/legal guardian upon redeeming the applicable merchandise.

HOW TO JOIN AND REDEEM:
 

1. Participants must scan the QR code printed on Royal Tru packs to access the game. Complete the two-level game by collecting cans while facing horror villains.

2. Upon finishing the game, participants will get a chance to win a Royal McFloat or McDonald’s Small Fries, which can be redeemed through the McDonald's App.

3. To redeem the prize, participants must be registered users of the McDonald’s App. New users can join by downloading the app and completing the registration process.

4. Consumers who avail of the Coca‑Cola participating packs and join the promo agree to be bound by the promo rules, and by all decisions made by Coca‑Cola Far East Limited (CCFEL) on all matters related to this promotion.

5. CCFEL reserves the right to change and/or substitute the prizes for redemption with items of equal or greater value. CCFEL’s decisions on all matters relating to this promo shall be final.

6. Once consumer enters the McDonald’s App, they are bound separately by the terms of use and privacy policy of the McDonald’s App

7. For more information, contact the customer care hotline: 

INVALID ENTRIES/ INELIGIBILITY:
 

1. The following shall not be qualified to redeem promo merchandise:

• Participants who do not finish the game and don’t have the freebie on their McDonalds app.
• Participants who are trying to redeem beyond redemption period (November 30, 2025).

2. The sponsor has the right and authority to decide on which entries are eligible based on the conditions.

PRIZE FOR REDEMPTION:
 

There will be 20,000 Royal McFloat and 10,000 McDonald’s Small Fries available for redemption nationwide for the entire duration of the promo and redemption period. A participant can only redeem 1 Royal McFloat or 1 McDonald’s Small Fries per day. Upon maximum redemption of the total number of available prize, the right of any further redemption by consumers shall be effectively extinguished, and no further claims for redemption will be accepted or entertained under any circumstance. The Royal McFloat or Small McDonald’s Fries can be redeemed only between October 1, November 30, 2025.

All prizes are tax-free (tax on the prizes, if any, will be shouldered by the sponsor) 

REDEMPTION PROCESS
 

1. Upon finishing the game, the page will show if the participant wins or loses.  

2. The consumer shall click the “Grab Your Prize” button to redeem the free Royal McFloat or free McDonald’s McDonald’s Small Fries.

3. Consumer must be a registered user of the McDonald’s App. New users can join by downloading the app and completing the registration process. 

4. Upon clicking, the consumer will be redirected to the McDonald’s app where the freebie will be stored in their account.

5. Consumers may claim their prize via the McDonald’s App or by visiting any McDonald’s branch nationwide during store hours.

REDEMPTION CENTER AND DATES

There will be a total of 803 McDonald’s branches nationwide. Consumers can redeem during the branches’ operating hours from October 1, 2025 to November 30, 2025

CONTROLS and MEASURES:
 

1. The freebie will be visible in the participant’s McDonald’s App. To redeem, simply show the freebie from the App to the cashier at any McDonald’s branch

2. Participants who win the game will be randomly selected to receive the freebie throughout the entire promo period.

3. Each participant is allowed only one entry for the duration of the promotion. As such, each participant may win only once.

4. There will be a maximum of 20,000 Royal McFloat and 10,000 McDonald’s Small Fries that will be available for redemption. Upon maximum redemption of the total number of available drinks, the right of any further redemption by consumers shall be effectively extinguished, and no further claims for redemption will be accepted or entertained under any circumstance. No Redemptions can also be made beyond redemption period (October 1, 2025 to November 30, 2025).

5. By participating in the promo, participants agree to the promo terms and conditions, and further consent that their names, images, photos, and information may be used, mentioned, or shown in the Sponsor’s marketing, advertisements, and other related materials.

6. Participant consents to the collection and use of any personal information provided during this promotion in accordance with the Privacy Policy.

7. In case there is a threat to the integrity of the specially marked promo caps/crowns and the redemption centers, the Sponsor, with the FDA’s concurrence, may immediately suspend the promotion.

8. All decisions made by the Sponsor (in consultation with the FDA) relating to this promotion will be deemed final.

LIMITATION OF LIABILITY:
 

CCFEL, CCBPI and their respective affiliates, subsidiaries, representatives, consultants, contractors, legal counsel, advertising, public relations, promotional, fulfillment and marketing agencies, website providers, Web masters and their respective officers, directors, employees, representatives, designees, and agents are collectively referred to herein as the released parties (“Released Parties”)
 

By participating in this Promo, participants agree that:

1. The Participant shall take full responsibility over the content shared for this promo. The Released Parties shall be free of any claims whatsoever with respect to the photos and content submitted by the Participant.

2. Released Parties shall not be responsible for any loss, injury or any other liability arising out of the promotion or the prizes awarded. Sponsor shall not be liable for any loss or damage due to Act of God, Central and State governmental actions, policies and other force majeure circumstances and shall not be liable to pay any amount as compensation or otherwise for any such loss.

3. The Released Parties are not responsible for lost, late, incomplete, stolen, misdirected, postage due, or undeliverable communications, email notifications or postal mail; or for any computer, telephone, satellite, cable, network, electronic or Internet hardware or software malfunctions, failures, connections or availability; or garbled, corrupt or jumbled transmissions, service provider/Internet/Page/Usenet accessibility, availability or traffic congestion; or any technical, mechanical, printing, or typographical or other error; or unauthorized human intervention; or the incorrect or inaccurate capture of entry information; or the failure to capture, or loss of, any such information.

4. The Released Parties are not responsible for any incorrect or inaccurate information, whether caused by any Facebook Page, users, tampering, hacking or by any of the equipment or programming associated with or utilized in the promotion, and assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, technical error, theft or destruction or unauthorized access to the Facebook Page or any promo--related website(s).

5. The Released Parties are not responsible for any injury or damage, whether personal or property, to participants or to any person’s computer related to or resulting from participating in the promotion and/or accepting a prize.

6. The Released Parties shall not be responsible or liable for entries that are entered by any automated computer, program, mechanism or device, for any entries more than the stated limit or for entries that are late, forged, lost, misplaced, misdirected, tampered with, incomplete, deleted, damaged, garbled or otherwise not in compliance with the Official Rules, and all such entries may, at Sponsor’s sole discretion, be disqualified.

Unforeseen Events:
 

If, for any reason, the promo is not capable of running as planned, Sponsor reserves the right, in its sole discretion, to cancel, terminate, modify or suspend the promo and/or proceed with the promo, in a manner that it deems fair and reasonable.

Laws and Regulations:
 

The promotion is subject to all applicable laws of the Republic of the Philippines. By entering the promo, each participant agrees:

1. To be bound by these Official Rules and by all applicable laws and by the decisions of Sponsor which shall be binding and final.

2. To waive any rights to claim ambiguity with respect to these Official Rules.

3. To waive all his or her rights to bring any claim, action or proceeding against any of the Released Parties in connection with the promo.

4. That all personal details submitted by each participant must be accurate, complete and are subject to provision of proof upon request of the Sponsor. Any inaccurate or incomplete information found in a submission will result in disqualification of the participant.

5. That the Sponsor has the sole discretion to disqualify any photograph or screenshot determined by the Sponsor to be obscene, profane, lewd, defamatory, threatening, harassing, libelous, deceptive, invasive of another’s privacy, offensive or inappropriate in any manner whatsoever.

6. That the Sponsor reserve the right to change/ modify terms and conditions and/ or criteria of the Promotion and / or the prizes for the promotion and/ or the duration/ timing of the promotion, at any time at their own discretion and without any prior notice and without assigning any reason, subject to the rules of the FDA and DTI.

7. To grant the Sponsor irrevocable consent in perpetuity to the use his/ her name, information, photographs, video submitted and/or taken during the prize distribution in connection with the promotion, in any and all applications including but not limited to advertising, commercials, promotion, stories, text, articles and commercial exploitation, in any and all media forms, including but not limited to online, social media, radio, broadcast and television, newspapers and magazines at any time without the participant’s further knowledge or consent.

8. To forever and irrevocably agree to release, defend, indemnify and hold harmless each of the Released Parties from any and all claims, lawsuits, judgments, causes of action, proceedings, demands, fines, penalties, liability, costs and expenses (including, without limitation, reasonable outside attorneys’ fees) that may arise in connection with:

• The violation of any third-party privacy, personal, publicity or proprietary rights.
• Typographical or printing errors in these Official Rules or any promo materials.
• Acceptance, attendance at, receipt, travel related to, participation in, delivery of, possession, defects in, use, nonuse, misuse, inability to use, loss, damage, destruction, negligence or willful misconduct in connection with the use of a prize (or any component thereof).
• Any change in the prizes (or any components thereof) due to unavailability or due to reasons beyond the Released Parties’ control, including but not limited to by reason of any acts of God, any action(s), regulation(s), order(s) or request(s) by any governmental or quasi- governmental entity (whether or not such action(s), regulation(s), order(s) or request(s) prove(s) to be invalid), equipment failure, threatened or actual terrorist acts, earthquake, war, fire, flood, explosion, unusually severe weather, hurricane, embargo, labor dispute or strike (whether legal or illegal), labor or material shortage, transportation interruption of any kind, work slow-down, civil disturbance, insurrection, riot or any other cause beyond any of the Released Parties’ control, or as otherwise permitted in these Official Rules;
• Any interruptions in or postponement, cancellation or modification of the promo.
• Human error.
• Incorrect or inaccurate transcription, receipt or transmission of any part of any entry (including, without limitation, the registration information or any parts thereof).
• Any technical malfunctions or unavailability of the Facebook Application or FB Messenger or any telephone network, computer system, computer online system, mobile device, computer timing and/or dating mechanism, computer equipment, software, or Internet service provider, or mail service utilized by any of the Released Parties or by a Participant.
• Interruption or inability to access the Contest, the Facebook Page or any other promo-related websites or any online service via the Internet due to hardware or software compatibility problems.
• Any damage to participant’s (or any third person’s) equipment used to access the promo and/or its contents related to or resulting from any part of the promo.
• Any lost/delayed data transmissions, omissions, interruptions, defects, and/or any other errors or malfunctions.
• Any late, lost, stolen, mutilated, misdirected, delayed, garbled, corrupted, destroyed, incomplete, undeliverable or damaged entries.
• Any wrongful, negligent, or unauthorized act or omission on the part of any of the Released Parties.
• Cost, late, stolen, misdirected, damaged or destroyed prizes (or any element thereof); and/or
• The negligence or willful misconduct by Participant.

9. Warranty: Without limiting the foregoing, everything regarding this promo, including   all prize component(s), are provided “as is”, without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a purpose or non-infringement.

DISPUTES:
 

Except where prohibited, participant agrees that: a) any and all disputes, claims and causes of action arising out of or connected with this promo or any prize awarded shall be resolved individually, without resort to any form of class action; b) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with entering this promo, but in no event attorneys’ fees will be collected; and c) under no circumstances will participants be permitted to obtain awards for, and participant hereby waives all rights to claim, indirect, punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased. Participants agree that the statute of limitations for asserting any claims shall be a period of one (1) year from the time the cause of action accrued, or the cause of action shall be forever barred.
 

PRIVACY POLICY:
 

Our mission is to refresh the world, and we can’t do that without your trust, so we’re providing you with the information below to show you exactly what data we collect from you and how we use that data to deliver the best, most refreshing experience we can. 

This Privacy Policy describes our practices in connection with information that we collect through activities that link to this Privacy Policy including websites (our “Websites”) and any mobile sites, applications, widgets, and other mobile interactive features (collectively, our “Apps”), through other services that we may offer in connections with our Websites and Apps, such as promotions, rewards programs, through our official social media pages that we control (our “Social Media Pages”), as well as through HTML-formatted email messages that we send to you (collectively, including the Social Media Pages, Apps and Websites, the “Sites”).  

By providing Personal Information to us, you agree to and explicitly consent to the terms and conditions of this Privacy Policy.

We take privacy seriously, but more importantly, we take our relationship with you seriously.
 

PERSONAL INFORMATION
 

“Personal Information” generally means any information that identifies you as an individual, and any other information we associate with it. We collect a few categories of information, from a few different sources:

1. Profile information and other content you voluntarily provide us, which may include:

• Contact information when you redeem a prize, such as your name, street address, demographic information (such as your gender), age, date of birth, mobile and home phone number, and/or email address. 
• Any content or contributions you post in a public space on the Sites. This includes comments, videos and photos that you might submit. If you contact us through a social media site, we may collect your social media identifier.
• Any information you provide in communications with us, such as via social media, e-mail or our customer call center.
• Payment information, such as when you make a purchase with us or make a donation or contribution, and we need your billing information to process the transaction.

2. We may receive information from third parties such as advertising and marketing partners, public databases, and social media platforms, to supplement the information we receive from our consumers. If we do so, this policy governs how we can use that information.

3. In addition to collecting Personal Information, we may collect information that does not identify you and is not associated with your Personal Information.  We may also de-identify or anonymize information, so it no longer identifies you.  We can aggregate and use such information to engage in marketing and other activities in a manner that protects our consumers since it does not use their Personal Information and is outside the scope of this Privacy Policy.
 

How We May Use Personal Information
 

We may use Personal Information as permitted by law, for the following business purposes:

• to respond to your inquiries and fulfill your requests.
• to communicate with you about and to process orders, purchases, returns, services, donations, promotions, campaigns, programs, contests, sweepstakes, rewards and accounts
• to inform you about our brands, products, promotions, events or other promotional purposes
• to re-contact you if we have not heard from you in a while
• to send you advertising/promotional material from any of our affiliates, and on behalf of our promotional and strategic partners
• to improve your experience with our products and services, such as by personalizing your experience with us
• to allow you to participate in polls, sweepstakes, promotions, contests and other promotions and to administer these activities
• to deliver gift cards or gifts to others in accordance with your instructions
• to permit you to participate in social sharing, including live social media feeds
• to perform analytics, quality control, market research, and determine the effectiveness of our websites, mobile applications, promotional campaigns, and develop new products and services.

We may also use Personal Information as we believe to be necessary or appropriate for certain essential purposes, including:

• to comply with applicable law and legal process
• to respond to requests from public and government authorities, including public and government authorities outside your country of residence
• to detect, prevent, or investigate potential security incidents or fraud.
• to facilitate the functionality of our mobile applications and websites
• to provide important product safety information and notice of product recalls.
• to enforce our terms and conditions
• to protect our operations or those of our affiliates
• to protect our rights, privacy, safety or property, security and/or that of our affiliates, you or others
• to allow us to pursue available remedies or limit the damages that we may sustain.

If you submit any Personal Information relating to other people in connection with the Sites, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. 
 

How Personal Information May Be Disclosed
 

1. To the extent permitted by law, all your Personal Information may be disclosed with the following categories of third parties:

• to our affiliates for the purposes described in this Privacy Policy
• to our third-party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, email delivery services, credit card processing, auditing services and other services, to enable them to provide services
• to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings)
• in connection with the essential purposes described above (e.g., to comply with legal obligations)

2. To the extent permitted by law, your name and contact information (and other information you make public) may be disclosed with the following categories of third parties:

• to third-party strategic partners with whom we may enter into a special relationship for promotional activities, where permitted by law
• to third parties in connection with certain promotions or marketing activities you may participate in. To the extent that a promotion’s rules concerning the treatment of your Personal Information are stricter than this Privacy Policy, the promotion’s rules apply.

3. To the extent permitted by law, information that is passively collected when you use the Sites may be disclosed with the following categories of third parties:

• our online and email advertisers or other third-party vendors we use who may provide cookies, pixel tags, web beacons, clear GIFs or other similar technologies for use on our Sites or other websites to manage and improve our online and email advertising campaigns.

For example, a vendor (e.g., Google, Facebook) may provide us with certain digital advertising pixels or other tools to recognize their cookies during your visit to the Sites and to learn which of our online advertisements may have brought you to our Sites, or to serve you with advertisements for Coca‑Cola products after you leave the Sites.  These third-party vendors may also use other digital advertising tools, as well as your Personal Information, to recognize you across the devices and online services you use.  

Transferring your Personal Information
 

We may transfer your personal information to servers located outside the country in which you live or to affiliates or other trusted third parties based in other countries so that they may process personal information on our behalf. By using a Site or otherwise providing us with Personal Information, you agree to us doing so in accordance with the terms of this Privacy Policy and applicable data protection laws and regulations.

You should be aware that many countries do not afford the same legal protection to personal information as you might enjoy in your country of origin. While your Personal Information is in another country, it may be accessed by the courts, law enforcement and national security authorities in that country in accordance with its laws. Subject to such lawful access requests, we will ensure that anyone processing your Personal Information outside your country of origin is required to implement measures to protect it and is only entitled to process it in accordance with our instructions.

SECURITY
 

We use standard physical, technical and administrative measures designed to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your Personal Information. Unfortunately, no system or network can be guaranteed to be 100% secure.  If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us in accordance with the “Contacting Us” section below (note that physical mail notification will delay the time it takes for us to respond to the problem).

YOUR CHOICES AND ACCESS RIGHTS
 

Your choices regarding our use and disclosure of your Personal Information 

• You can opt out of receiving promotional emails and mailing by informing us of your preferences when you sign up for a Coca‑Cola account or modifying your promotional preferences online in your profile account management section. To stop receiving phone, mail, SMS, and/or email marketing communications from us, you may text “STOP” to a text message from us or click “unsubscribe” at the bottom of an email from us. In addition, you may let us know as directed below in the “Contacting Us” section.  Please specify which types of communications you no longer wish to receive, and the relevant telephone number, address, and/or e-mail address.  If you do opt-out of receiving marketing-related messages from us, we may still send you important administrative messages, such as emails about your accounts.
• We will not disclose your Personal Information to third parties if we have received and processed a request from you not to do so. To submit such a request, please contact us by sending us a message as directed below in the “Contacting Us” section. Note that we may continue to share your Personal Information with our affiliates, service providers, for essential purposes described above and other such circumstances.  

How you can access or delete your Personal Information

• You may request a copy of the following:  (1) The categories of Personal Information we collected about you; (2) The categories of sources from which the Personal Information is collected; (3) The business or commercial purpose for collecting or sharing the Personal Information; (4) The categories of third parties with whom we share Personal Information and the categories of Personal Information shared; and (5) The specific pieces of your Personal Information we have collected, used or disclosed (if applicable).
• You may request that we delete your personal information.  Note that deletion requests are subject to certain limitations, for example, we may retain Personal Information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate customer requests.

You have the right not to be discriminated against in service or price if you exercise your privacy rights, and we will love you just as much if you do exercise them.

To request a copy of Personal Information we have collected about you, or to request that your information be deleted, please make a request as instructed in the “Contacting Us” section below. You will need to provide your name, email address, mobile number and country of residence. 

Upon submission of your request, we will contact you (via the email address or mobile number provided in your request) with instructions on how to verify the request, after which we will check our records for matching information, and aim to complete requests as soon as reasonably practicable and consistent with any applicable laws. Please note that it may take additional time to verify and fulfill agent-submitted requests.

If you have an account with us, you may also make certain changes directly through your account profile page. Please note that changes you make on your account profile page through one of our Sites may not always be reflected on other Sites operated by us.

RETENTION PERIOD
 

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by for legal, auditing, or compliance purposes.

UPDATES TO THIS PRIVACY POLICY
 

We may periodically update this Privacy Policy.  Please reference the “LAST UPDATED” legend at the top of this page to see when this Privacy Policy was last revised.  Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our Sites.  Your use of the Sites following these changes means that you accept the revised Privacy Policy.

CONTACTING US
 

We welcome your questions, comments, requests, and concerns about privacy. If you have any questions about this Privacy Policy or our data practices, would like to opt out from any communications from us, or would like to make requests relative to our handling of your Personal Information, please contact us as follows:
 

1. You may email us at:  Social_CokePH@coca-cola.com; and/or
2. The data protection officer at ccfelphprivacy@coca-cola.com  (for data privacy related matters only)
3. You may mail us at Coca‑Cola Philippines’ Address: 27/F Six/NEO (formerly Net Lima) Bldg., 5th Ave. corner 26th St., Bonifacio Global City, Taguig, 
 

Please note that email communications are not always secure, so please do not include credit card information or other sensitive information in any emails to us.

GOVERNING LAWS
 

Notwithstanding any principle under International Laws, you agree that this policy shall be governed by the laws of the Philippines and any action in relation to this policy shall be filed in the proper courts of Taguig City, Philippines, having sole jurisdiction, to the exclusion of all other Courts.

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Per DOH-FDA-CFRR Permit No. 1219 s. 2025