How does the review process on my customization order work?

Phrases that violate guidelines and have previously been denied as a result of the moderation process are automatically detected by our system; these phrases are not shown in preview mode and cannot be ordered.

After a consumer places their order, the manual review process is initiated, where trained teams vet the submission and approve or deny the phrase against our guidelines.

Personalization orders that do not pass moderation are canceled, refunded, and not fulfilled. New restricted phrases are added to our system so they are not previewed moving forward.