COCA-COLA SOUTH AFRICA - DIGITAL VOUCHER FAQS


RETURNABLE PROMOTION:

Q: How do I enter the Coca‑Cola Returnable Consumer Promotion?

A: Purchase any participating promotional product (RGB or REFPET bottle) that features a unique code. Then, either scan the QR code on the bottle or message the word "Hi" to 082 508 9260 on WhatsApp. Follow the registration prompts to provide your first name, surname, and accept the terms and conditions. Once registered, submit your unique code to complete your entry.

Q: Where do I find the unique code, and what does it look like?

A: Unique codes are located on participating promotional products. They are 10 characters long, made up of numbers and letters, and contain no spaces or special symbols.
(Note: Not all products carry unique codes, this applies to the participating promotional products only).

Q: Which products are eligible for the competition?

A: Participating products include selected 300ml & 500ml Returnable Glass Bottles (RGB) and 1.5L & 2L REFPET bottles across the following brands:

  • Coca‑Cola® Original Taste & Zero Sugar
  • Fanta Orange®
  • Sparletta® (Cream Soda, Iron Brew, Pinenut)
  • Sprite®
  • Stoney®
  • Twist® Lemon
  • Cappy® (2L REFPET & 1.25L RGB) 

Q: How many times can I enter?

A: You can enter as many times as you like, provided each entry uses a new, valid unique code. Each unique code can only be used once.

Voucher Redemption & Prizes

Q: What prizes can I win?

A: The promotion offers both instant voucher rewards and major draw prizes. Please read the Terms and Conditions on our website here https://www.coca-cola.com/za/en/legal/terms-and-conditions-returnables-promotion-2026

Q: How do I select and redeem my R50 or R200 voucher?

A: If you win an instant R50 or R200 voucher, you will be notified immediately in your WhatsApp chat. You will receive clear instructions on how to select and redeem your voucher from the available partner options:

  • Airtime
  • 1Voucher
  • Boxer
  • Flash

Q: What can I spend the R5 Airtime voucher on?

A: The R5 welcome voucher is strictly limited to direct Airtime top-ups.

Support & Eligibility

Q: Who is eligible to enter?

A: You must be a permanent resident or citizen of South Africa, 18 years or older, currently residing in South Africa, and in possession of a valid South African ID or Passport. You must also not have won a prize in a promoter-run competition in the last 6 months.

Q: Who can I contact if I have questions about my voucher?

A:

  • For general competition queries, call the Coca‑Cola Customer Care Line at 0860 112 526.
  • For queries specifically regarding 1Voucher prizes, email Competitions@vaultbook.co.za. 

GENERAL GUIDELINES FOR DIGITAL VOUCHERS:

Profile & Registration

Q: Why do I need to update my profile details?
A: To make sure we have the correct information for your participation, rewards, and any prize notifications. Please review your details and update anything that has changed.

Q: Can I update my details later?
A: Yes. If your contact details or location change, you can update your profile at any time through the chatbot.

Q: I entered the wrong email address or name. What should I do?
A: Don't worry. Update your profile with the correct information and continue. If you're unable to make changes, contact our Consumer Care team for assistance.

Q: How do I know my profile was updated successfully?
A: Once your details have been saved, you'll receive a confirmation message before continuing with the journey.

Q: I have a new phone number. Can I still access my account?
A: No, please create a new account with the new phone number.

Q: I received an error message when saving my profile.
A: Please check that all information is entered correctly and try again. If the issue continues, contact support.

Q: Why do you already have some of my information?
A: If you've previously interacted with Coca‑Cola promotions or services, some details may already be associated with your account to make your experience quicker and easier.

Q: Can I delete my account and personal information?
A: Yes. Click on this link and complete the form to submit a request to remove your personal data: https://cokeurl.com/DTSR

Eligibility & Validation

Q: Why isn't my date of birth being accepted?
A: Please make sure you've entered a valid date of birth. Some promotions may also have age restrictions as outlined in the Terms & Conditions.

Q: Why can't I continue to the next step?
A: Please check that all required fields have been completed correctly. Any missing or incorrect information will be highlighted for you.

Q: Can I participate if I live in a different province or region?
A: Eligibility may vary depending on the promotion. Please refer to the Terms & Conditions for the specific campaign you're entering.

Data Privacy & Security

Q: Why do you need my date of birth?
A: We may use your date of birth to verify eligibility and help ensure the promotion is administered correctly.

Q: Why do you need my location or province?
A: This helps us understand where our participants are located and may be used to support prize fulfilment where applicable.

Q: Is my personal information safe?
A: Yes. Coca‑Cola takes privacy seriously. Your information is processed and protected in accordance with applicable privacy laws and our Privacy Policy.

Q: How will my email address be used?
A: We'll use your email address for account-related communications, promotion updates, and prize notifications where applicable.

Q: Will I receive marketing messages?
A: Only if you choose to opt in to receive marketing communications from Coca‑Cola.

Technical Support

Q: How do I proceed after my pin code has been rejected?

A: Check if your connection is stable. Once you are done refresh your page and try again after a few minutes.

Q. What do I do after it indicates that the pin code has already been redeemed?

A: Please refresh your page and try again after 7 days.

Q: I have followed the instructions however it keeps on indicating that I have redeemed my voucher.

A: Try opening a page and start the process of redeeming your voucher once again. Remember to enter the code manually, and do not copy, and paste.

Q: How do I go about reaching a time limit on the site while entering the code?

A: Check if your connection is stable. Open a new tab and try the process once again, however, remember to enter the code manually. There is a time limit on the site (30 seconds), and you will be informed you’ve reached your limit if you don’t enter the pin as soon as you land on the page.

Q: The form isn't loading. What should I do?
A: Please check your internet connection and try again. If the issue continues, close and reopen the chat or contact support.

Q: The chatbot stopped responding. What should I do?
A: Refresh the chat and try again. If the problem persists, contact our support team for assistance by typing “Help” or click here: https://cokeurl.com/BuddySA

Q: My information disappeared before I could submit it.
A: Your session may have timed out. Please restart the process and re-enter your details.

Rewards & Participation

Q: Will updating my profile affect my rewards, points, or entries?
A: No. Updating your profile details will not impact any valid entries, rewards, or points already linked to your account.

Q: Where can I view my rewards or participation history?
A: Any available rewards, entries, or account information will be shown within the chatbot experience.

Escalation

Q: How can I speak to someone?
A: Select Contact Support or click on this link: https://cokeurl.com/BuddySA
Our Consumer Care team is ready to assist with any promotion questions, claims, or technical difficulties.

Contact Us page: https://www.coca-cola.com/za/en/about-us/contact-us