FREQUENTLY ASKED QUESTIONS

Your video might still be under review for moderation. Don’t worry, you’ll be notified once it’s ready to view.

If you’ve left the hologram preview page without sharing it or downloading it, it’s lost forever.  You'll need to create a new one.

All messages are automatically reviewed to ensure they don’t contain inappropriate content, including profanity or lewdness. If flagged, your message may be rejected.

You can re-record your hologram as many times as you like before submitting it for review.

No, the experience runs directly in your mobile browser. ​​Just scan the QR code on your Star Wars Coca‑Cola can or bottle label and go.

As part of the Experience, your video and audio file will be processed for visual effects so that your face can be mapped and superimposed onto a 3D character in real-time, along with your audio recording, creating a hologram that you can share with friends. Depending on your location, photos, voice recordings, and videos that you choose to share may constitute Biometric Data. For the purpose of the Coca‑Cola x Star Wars AR Experience, Biometric Data means your video that identifies or can be used to identify you. Please see our [LINK: Supplemental Biometric Data Notice] for more information

No. If you don’t log in to save or share your hologram, your video is deleted within 2 hours. If you do log in, your hologram is stored securely so you can access it later for up to 6 months or the length of the experience. You can delete it at any time.

Yes. Before you start, we’ll ask for your consent to use your face and voice to create the hologram. If you’re under 18, you are not eligible to participate.

AWS Rekognition is a tool we use to help keep the experience safe and fun. It checks your video for inappropriate content (like offensive gestures or language) before your hologram is created. Coca‑Cola does not share your data with AWS for training or any other purpose than for this experience. You can see more details about how your video will be processed by AWS Rekognition here: Amazon Rekognition – FAQs.

Only Coca‑Cola and its authorized service providers (like AWS) can access your data. It is not sold, leased, or shared with third parties unless required by law.

Yes. Once your message is approved and you’ve registered, you’ll get a link to share your hologram via message or social media.

Your hologram will be viewable for a limited time after creation. Be sure to save or share it before it disappears.

Most modern smartphones with camera and browser access will work. For best results, use Safari on iOS or Chrome on Android.

Yes, your message must be 10 seconds or less.

Yes. Each poster is available to download as a static high-resolution PNG once you've unlocked it.

Files are downloaded in a PNG format. It does not react to your device’s motion.

Yes, a Coca‑Cola account registration is required.

There are a total of 27 posters to collect, available via time release. Each day you scan, you’ll unlock more posters (ex: Day 1 = 1 poster, Day 2 = 2 Posters, Day 3 = 3 Posters).
 

Make sure the can or bottle shows a limited edition Star Wars-themed artwork. If scanning still doesn’t work, try better lighting and ensure the full artwork is visible.

Make sure the can or bottle shows a limited edition Star Wars-themed artwork. If scanning still doesn’t work, try better lighting and ensure the full artwork is visible.

Yes, your collection is saved in your dashboard and so you can revisit or re-download anytime during the promo period.

You’ll earn 100 points per hologram, up to 5 per 24 hours —for a max of 500 points daily.

Every time you share your hologram with a friend, you get 150— up to 5 shares per day for a maximum of 750 daily.

Once per day. Each unlock earns you 300, so be sure to come back daily to maximize your rewards.

No — the system caps points based on daily limits for fairness and balance.

Tap into your digital wallet to see available rewards in your market. Prizing varies by region and availability.

Be sure to check your digital wallet and terms in your market for expiration info — rewards may be time-limited and only valid for this promotion.

Yes. Registering gives you access to the dashboard, digital wallet, and reward tracking.