FAQs | The Coca Cola Sprite Returnables Consumer Promotion 2025

Q: What is the Sprite and Participating Returnables Promotion?
A: It’s a national consumer promotion offering participants a chance to win instant airtime or store vouchers, and entry into a draw to win VIP Stadium Event Suite tickets.

Q: When does the promotion run?
A: The promotion runs from 22 October 2025 to 31 January 2026. Entries received after 23h59 on 31 January 2026 will not be considered.

Q: Who may enter?
A: The promotion is open to South African residents aged 18 years or older, with a valid South African ID or passport.

Q: Who may not enter?
A: Employees, agents, or consultants of Coca‑Cola Africa, RAPT Creative, participating retailers, bottlers, advertising agencies, and their immediate families may not participate.

Q: Which packs are participating?
A: Participating returnable packs include:

  • Coca‑Cola Original Taste 1.25L Returnable Glass Bottle
  • Coca‑Cola Original Taste 2L Returnable Plastic Bottle
  • Coca‑Cola Original Taste 500ML Returnable Glass Bottle
  • Coca‑Cola Original Taste 1.5L Returnable Plastic Bottle
  • Coca‑Cola Zero 1.25L Returnable Glass Bottle
  • Coca‑Cola Zero 2L Returnable Plastic Bottle
  • Coca‑Cola Zero 500ML Returnable Glass Bottle
  • Coca‑Cola Zero 1.5L Returnable Plastic Bottle
  • Sprite 1.25L Returnable Glass Bottle
  • Sprite 2L Returnable Plastic Bottle
  • Sprite 500ML Returnable Glass Bottle
  • Sprite 1.5L Returnable Plastic Bottle
  • Fanta1.25L Returnable Glass Bottle Fanta 2L
  • Fanta 500ML Returnable Glass Bottle
  • Fanta 1.5L Returnable Plastic Bottle
  • Stoney 1.25L Returnable Glass Bottle
  • Stoney 2L Returnable Plastic Bottle
  • Stoney 500ML Returnable Glass Bottle
  • Stoney 1.5L Returnable Plastic Bottle
  • Sparletta 1.25L Returnable Glass Bottle
  • Twist 1.25L Returnable Glass Bottle
  • Krest 1.25L Returnable Glass Bottle
  • Cappy 1.25L Returnable Glass Bottle
  • Cappy 2L Returnable Plastic Bottle
  • Cappy 500ML Returnable Glass Bottle
  • Cappy 1.5L Returnable Plastic Bottle

Q: Is this promotion valid outside South Africa?

A: No. The promotion is valid only within South Africa, and participants must be physically in South Africa when entering and when prizes are awarded.

Q: How do I enter the promotion?
A:

  1. Purchase any participating returnable bottle featuring a unique promotional code behind the label
  2. Scan the QR code on the pack or in-store point-of-sale material, or send “Hi” via WhatsApp to 082 508 9260.
  3. Follow the prompts, register by providing your name and surname, and agree to the Terms and Conditions.
  4. Enter your 10-character alphanumeric unique code to participate.

Q: Can I enter multiple times?
A: Yes. Each unique code counts as one valid entry. You may enter multiple times as long as each entry uses a new, unused code.

Q: Can I enter using more than one phone number?
A: No. Entries must be submitted using your own mobile number. Multiple numbers used to enter on behalf of the same person may lead to disqualification.

Q: Can I share or reuse a code?
A: No. Each unique code can only be used once. Codes cannot be shared or re-entered.

Q: What if I don’t have WhatsApp or internet access?
A: WhatsApp is the only entry channel for this promotion. Internet or data access is required to register and enter.

Q: I sent “Hi” on WhatsApp but didn’t get a reply.
A: Ensure you are messaging the correct number (082 508 9260) and that your internet connection is stable. Restart WhatsApp and try again.

Q: The code behind my label is unclear or missing.
A: Check that your bottle is a participating promotional pack. Not all bottles carry codes. If unclear, please contact the Coca‑Cola Customer Care Line: 0860 112 526.

Q: My code was rejected or marked as already used.
A: This may happen if the code was entered incorrectly or previously redeemed. Re-check and enter manually (do not copy-paste). If the issue continues, contact the Customer Care Line.

Q: I lost my bottle before entering the code. Can I still participate?
A: Unfortunately not. Each entry requires a valid, unused code from a participating bottle.

Q: I got disconnected during registration. Do I lose my entry?
A: No, you can re-start the conversation on WhatsApp using the same number and follow the prompts again.

Q: What prizes can I win?
A:

  • Tier 1: One of 334 VIP Stadium Suite Tickets at selected PSL matches nationwide for CCBSA territory only. For the PenBev Territory will be VIP tickets to the SA20 games (60)  in the Western Cape, World Motorcross Champs (20)  and Currie Cup games (40)
  • Tier 2: Instant airtime vouchers valued at R5, R10, or R20 total vouchers is 856,250.
  • Tier 3 (January 2026 only): 15 000 Store Vouchers valued at R150 each.

Q: How are winners selected?
A: Airtime and store voucher winners are chosen instantly through an automated random draw system. Tier 1 VIP winners are chosen via random draws conducted by an independent auditor according to the official schedule.

Q: When will I know if I’ve won?
A: Instant prize winners will be notified immediately via WhatsApp. Stadium ticket winners will be contacted within one week of the draw via WhatsApp, phone, or email.

Q: How do I redeem my airtime prize?
A: Airtime is automatically credited to your device within 72 hours of winning. You will need to dial *134*800*VoucherCode# if required for your network. Airtime is valid for 30 days.

Q: How do I redeem a store voucher?
A: Store vouchers will be sent digitally to your mobile device and can be used at participating retailers. Vouchers are not transferable or redeemable for cash.

Q: What do the VIP Stadium Suite Tickets include?
A: Each VIP prize provides entry to the various games in a Coca‑Cola hospitality suite with catering and bar service. Transport and accommodation are not included.

Q: Can I transfer my prize to someone else?
A: No. Prizes are not transferable or redeemable for cash.

Q: Can I win more than once?
A: Each participant may win multiple instant prizes but can only win a Tier 1 prize once.

Q: When will I receive my prize?
A: Verified winners will receive prizes within eight weeks of successful verification.

Q: What happens if I miss a call or don’t respond?
A: If the Promoter cannot reach a potential winner within 48 hours, the prize will be forfeited, and another winner may be drawn.

Q: Why do I need to provide my ID?
A: Verification is required to confirm eligibility (18+, SA resident) and to comply with the Consumer Protection Act.

Q: What documents will I need to claim a prize?
A: A valid South African ID or passport and any required verification forms provided by the Promoter.

Q: Who will contact me if I win?
A: You may be contacted by RAPT Creative on behalf of Coca‑Cola Africa via WhatsApp, phone, or email. Official communication will always reference the Sprite and Participating Returnables Promotion.

Q: How long will verification take?
A: Typically within five days once you submit the required documents.

Q: What if I fail verification?
A: If a winner fails verification or does not submit documents on time, the prize will be forfeited, and an alternate winner may be drawn.

Q: Why do you need my personal information?
A: Personal information is collected to process your entry, verify winners, and deliver prizes in accordance with the Protection of Personal Information Act (POPIA).

Q: How long will my data be kept?
A: Participant data will be retained for the duration of the promotion and five years thereafter, as required by law.

Q: Will my data be shared?
A: Data will only be accessed by Coca‑Cola Africa, RAPT Creative, and authorized partners involved in the promotion.

Q: Can I opt out of marketing messages?
A: Yes. Participants can decline to receive marketing messages during registration or unsubscribe at any time.

Q: Is this promotion legitimate?
A: Yes. The official Terms and Conditions are available at:
www.coca-cola.com/za/en/legal/terms-and-conditions-sprite-returnables-promotion-2025

Q: Where can I find participating bottles?
A: Participating returnable bottles are available in major retailers, takeaways, and local stores nationwide while stocks last.

Q: Are spaza shops included?
A: Yes, as long as they stock promotional returnable bottles.

Q: How do I know if my bottle is part of the promotion?
A: Look for the unique promotional code under the cap or printed on the pack and the QR code on the label or point-of-sale material.

Q: Can I enter with other Coca‑Cola brands?
A: Yes. The promotion includes Sprite and other participating Coca‑Cola returnable brands listed under the Terms and Conditions.

Q: The link or QR code isn’t opening. What should I do?
A: Check your data connection, clear your cache, and try again. If the issue persists, contact the Customer Care Line at 0860 112 526.

Q: I received a message saying I’ve won but I didn’t enter. What should I do?
A: This may be a scam. Coca‑Cola will never ask for payment or bank details to claim a prize. Only promotions listed on the official Coca‑Cola website are valid.

Q: Who can I contact for assistance?
A: Call the Coca‑Cola Customer Care Line: 0860 112 526, or email spritepromo@raptcreative.com.