1. INTRODUCTION

These Coca‑Cola Chatbot Terms and Conditions (“Terms”) set forth the terms and conditions that apply to access and use of Coca‑Cola Chatbot on Viber app ("Coca‑Cola Chatbot") between SA Coca‑Cola Services NV (“Coca‑Cola") and Viber users accessing and using the Coca‑Cola Chatbot (“Users”). The provider of the Coca‑Cola Chatbot is Viber Media S. a r.l’s (“Viber”).

These Terms apply to registered Viber user accessing and using the Coca‑Cola Chatbot.

YOUR USE OF AND ACCESS TO THE COCA-COLA CHATBOT ARE CONDITIONED ON YOUR COMPLIANCE WITH AND ACCEPTANCE OF THESE TERMS. If you do not agree to these Terms, then please do not use the Coca‑Cola Chatbot.

By accessing and using the Coca‑Cola Chatbot, you confirm that you have read and accepted the Viber Developer Terms of Service | Viber, Viber Privacy Policy | Viber and Coca‑Cola Consumer Privacy Policy .

 

2. ELIGIBILITY

To use the Coca‑Cola Chatbot, you must be at least the age of legal capacity in Bulgaria and otherwise legally able to enter into a binding contract with Coca‑Cola.

If you are above 13 years old but you have not yet reached the legal age of majority in your place of residence or otherwise are not legally able to enter into a binding contract, your parent or legal guardian must agree to these Terms before you use the Coca‑Cola Chatbot. Before you begin to use the Coca‑Cola Chatbot, please ask your parent or guardian to explain these Terms to you.

PARENTS AND LEGAL GUARDIANS: If you are accepting these Terms on behalf of a minor, you represent to Coca‑Cola that you are the parent or legal guardian of the child; affirm that you accept these Terms and consent to the Coca‑Cola Consumer Privacy Policy (or other privacy policy or notice made available to you) on behalf of your child; and accept all liability for your child’s use of the Coca‑Cola Chatbot and compliance with these Terms.

 

3. DURATION

The Coca‑Cola Chatbot service will be available to users from 25.11.2024 to 30.12.2024 

 

4. USAGE

The Coca‑Cola Chatbot provides Users with access to Coca‑Cola news, offers, promotions, and other relevant content.

The content provided by the Coca‑Cola Chatbot, including text, images, videos, and promotions, is for informational and marketing purposes only. Viber and/or its agents reserve the right to modify or remove content at any time without prior notice, upon written approval by Coca‑Cola.

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 Viber and/or its agents reserve the right to restrict or terminate access to the Chatbot for users who engage in inappropriate behavior or violate these Terms.

Users who access and use the Coca‑Cola Chatbot will receive pop-up notifications with Coca‑Cola marketing communications or/and advertising materials (“Ads”) within the Viber app. These notifications and ads are not limited to the use of the Coca‑Cola Chatbot but can also appear during any other activity within the Viber app. Users have the right to request to stop receiving these marketing communications by sending email to support@viber.com.

 

5. DATA PROCESSING AND PRIVACY

Coca‑Cola does NOT collect, store, or process in any other way, any personal data from Users of the Coca‑Cola Chatbot. All interactions with the Coca‑Cola Chatbot are conducted anonymously, and no personally identifiable information (PII) is required or stored by Coca‑Cola.

Any data processing activities related to the use of the Coca‑Cola Chatbot are managed and controlled by Viber in accordance with Viber Developer Terms of Service | Viber, and Viber Privacy Policy | Viber.

 

6. USER OBLIGATIONS

Users agree to use the Coca‑Cola Chatbot only for lawful purposes and in a manner that does not infringe the rights of, or restrict, or inhibit the use and enjoyment of the Coca‑Cola Chatbot by any third party.

Users agree NOT to:

·       Use the Coca‑Cola Chatbot to send unsolicited or unauthorized advertising, promotional materials, or spam.

·       Disrupt or interfere with the Coca‑Cola Chatbot or servers or networks connected to the Coca‑Cola Chatbot as provided by Viber.

·       Reverse engineer, decompile, or disassemble any software or content accessible through the Coca‑Cola Chatbot.

 

7. INTELLECTUAL PROPERTY

All intellectual property rights in the Coca‑Cola Chatbot and its content are owned by Coca‑Cola or its affiliates, or its licensors.

 

8. TERMINATION

Coca‑Cola reserves the right to terminate or suspend access to the Chatbot at any time for any reason, including if a user violates these Terms or engages in behavior that could harm Coca‑Cola or other users.

Upon termination, all rights granted to the User under these Terms will cease, and the user must immediately stop using the Coca‑Cola Chatbot and delete any content obtained from it.

 

9. DISCLAIMER OF WARRANTIES

As-Is Basis: The Chatbot is provided on an "as-is" and "as-available" basis, without any warranties of any kind, whether express or implied. Coca‑Cola does not warrant that the Chatbot will be error-free, uninterrupted, or free from viruses or other harmful components.

 

10. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Coca‑Cola is not and will not be responsible or liable for:

·       Any damages, including direct, indirect, incidental, consequential, special, or punitive damages arising from or related to the use of or inability to use the Coca‑Cola Chatbot.

·       Any loss of profit, loss of business, loss of contract, business interruption, anticipated savings, goodwill or loss of business opportunity in connection with your use of the Coca‑Cola Chatbot.

·       Viruses or other malicious software obtained by accessing the Services or errors, glitches, delays or disruptions in the Services

·       Losses related to actions of any third party

 

11. INDENTIFICATION

Users agree to indemnify and hold harmless Coca‑Cola, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from their use of the Chatbot, including any breach of these Terms.

 

12. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of Belgium.

Any disputes arising out of or related to these Terms, or the use of the Coca‑Cola Chatbot shall be resolved through binding arbitration or mediation, as determined by Coca‑Cola.

 

13. CHANGES TO TERMS

Coca‑Cola reserves the right to update or modify these Terms at any time. Users will be notified of any material changes through the Coca‑Cola Chatbot or via email. Continued use of the Chatbot after such changes constitutes acceptance of the revised Terms.

 

14. CONTACT INFORMATION

For questions or concerns about these Terms or the Coca‑Cola Chatbot, users can contact viber@robo.bg